“Tried to purchase a spare part for our kettle today (which has not given good service) and anyone would think I was trying to get it for free. I was met with a barrage of interrogation, and demands for videos, pictures and receipts, so I gave up, and will consign our expensive piece of rubbish to the bin where it belongs.
If you do purchase any of this company's products, do not expect any after sales care, because there is none.”
“Had the worst experience of customer service ever. Totally unacceptable and poor customer service from Russell Hobbs!
Our iron is faulty after 18 months. Not heating up properly and cutting out and losing temperature completely at times. Now has water leaking from bottom of the iron and a burning smell of plastic present when the iron is switched on. Explained all this by sending 6 emails, proof of purchase and pictures of the iron plus warranty details but told that was not enough and if I can't provide a video of the low temperature and smell then they can't honour the warranty!!!
They asked me to plug it in again and video what was happening! What about safety?? Its a faulty iron thats about to go BANG!!!
A video of what?? A burning smell and an iron that shows lights on but doesn't heat up!!
Then told I'd need to pay for an independent inspection of the iron and then send back to them all at my own cost. The iron only cost £24.99.
Never had such poor customer service anywhere else. They offer a 2 year warranty and an additional year so 3 in total but don't want to know when a fault develops and it cannot be video'd. They obviously have no intention of adhering to their guarantee. I will never have faith in their warranty, products and customer service again. Never been so angry just like the last post. Email after email and messed about completely.
I won't be giving up either and i am in the process of taking this further.”
“Two kettles failed within warranty. Customer service is abysmal at best and you have to repeat yourselves to get any communication. Russell Hobbs need to start respecting customers and generate a concept of customer care. It is not as though they have little reason to generate an acceptable level of care to customers of which without them they have no company. Suggest their CEO looks at Trustpilot and 76% one star ratings as 3 out of 4 customers have bad experiences with repeated issues. Lessons learned appears beyond this company. If so as a customer suggest speak to Trading Standards and or Consumer Advice agencies when, and not if, you have issues with Russell Hobbs.”
“One of the worst customer service I have ever faced. I bought a rice cooker from them that comes with 2-year warranty. After 1 year, I got a problem with it. But when i tried to reach out to them, there is no respond from them. I reported my problem on March 2022 nov its december still my problem is not resolved.
Guys, please dont trust their product they will say 2 year gurantee to make people to believe and purchase, but post purchase there is no proper support.”
“My microwave isn't old but it's already gone rusty under the glass plate. I've never had a microwave do this but as the ring underneath is brown, didn't realise. I have photos of it. It's disgusting that it's gone like this, especially as I always clean away any moisture after use.”
“Russel Hobbs must be one of the most useless "brands" around. 2 blenders in, within their warranty period, on the blink. Phone the "head office" to which i was placed on hold, until eternity. Blenders are weak, useless and truly do not hold up to the "hype" of the brand. The inconvenience of buying a, so called "good brand" only to be let down by the "brand" itself, not once, but twice! Service, is laughable and pathetic. As the saying goes: Good riddance to bad rubbish!!”
“Non existent customer service if there are any problems or anything goes wrong. I've had a terrible time with them and wasted hours and hours.
Virtually impossible to contact by telephone and even if you succeed they will probably ask you to send an email - sent several but they do not answer them.
Have a look what other people say about them on Trust Pilot too. I've NEVER come across such awful customer service and heard of so many faulty goods from one company.”
“Bought my classic kettle only 6 months ago, very disappointed that the glass cracked around the lid and exploded sending glass flying and cutting my hand. Very dangerous.”
“An issue with my kettle (21270) which had a three year guarantee as I registered online. Spoke to customer services who agreed to replace.....it was with me before breakfast the following day. Five star customer service.”
“Kettle 20095 a great kettle and worked like a dream does the job perfectly. Well made and easy to clean wipe down with warm soup water and it clean no nasty nooks and crannies. Thanks”
“My deep fat fryer I bought at christmas from a sea coatbridge my wife was badly burned when removing the basket full of hot chips I am deeply sad about this product this is not like russel hobbs product I will not be buying another no joy from a sea this product is dangrerous the handle collapses when picked up not happy at all”
