“The brush itself is fine, but the manual needs more attention. It is full of details about how to clean your teeth, but none about the mechanics of the brush itself. It does not tell you either how to charge the brush when you receive it, or how to recognise when it is fully charged. Nor does it tell you how to select the different cleaning modes.
Which makes it all very baffling.”
Thank you for your feedback, and we appreciate your input. We apologise for any confusion caused by the lack of information in the manual. We'll certainly take this into consideration for improvement. In the meantime please don't hesitate to pop our CS team an email with any questions!
“My order arrived very fast, however there was a product missing. The customer service couldn’t have been any better. The issue was resolved straight away and I received the missing item the next day.”
We're sorry for the inconvenience with the missing product but thrilled to hear that our customer service resolved the issue promptly! 🌟 Thank you for your understanding, and we appreciate your patience. If there's anything more we can do for you, feel free to let us know.
“Water flosser with UV - a well designed and simple to use. 2 stars because it doesn’t, as with any water flosser I would now say, achieve much in practice. Maybe helps a little with braces but in general it’s a poor substitute to interdental brushes and floss.”
Hi Huwel, We appreciate your feedback and apologize for the inconvenience you've experienced with our device. This is certainly not the experience we want for our customers. We take your comments seriously and will review this issue promptly. Please reach out to our customer service team at customerservice@spotlightoralcare.com, and we'll work to resolve these concerns for you.
Thank you for bringing this to our attention.
You're very welcome! 🌟 We're thrilled to hear your positive feedback about our products and customer service. If there's anything more we can do for you, feel free to let us know. Thank you for choosing Spotlight Oral Care!
“I got the pro version of the toothbrush around a week ago now and wow. What a difference and for the price it’s amazing compared to others on the market. I’ve noticed a massive improvement in gum health which was the whole purpose of the purchase. I paired the electric toothbrush with the toothpaste & mouthwash and it’s worked a treat. Will continue to use these for life.”
We're thrilled to hear that the Pro version of our toothbrush has made a significant difference for you, especially in improving gum health! 🌟 Thank you for choosing Spotlight Oral Care and for your kind words. We're honored to be part of your dental care routine. If there's anything more we can do for you, feel free to let us know. Here's to a lifetime of healthy smiles!
“So pleased I purchased this! Was hesitant to spend so much on a product incase it didn't live up to expectations but it did!
It's quite powerful and the technique takes some getting used to - but my teeth feel really clean once I've brushed after using the flosser. Tank holds plenty of water too.
Would recommend!”
We're delighted to hear that our product lived up to your expectations and that you're pleased with your purchase! 🌟 Thank you for giving it a try and for sharing your positive experience. If there's anything more we can do for you, feel free to let us know. Happy brushing!
“I was expecting more given the price, the device button is very temperamental and doesnt come on after the one second its stated it takes, i have to play around with it when it turns on. the battery doesnt last long I,ve charged it everyday and it dies.”
We appreciate your feedback and apologize for the inconvenience you've experienced with our device. This is certainly not the experience we want for our customers. We take your comments seriously and will review this issue promptly. Please reach out to our customer service team at customerservice@spotlightoralcare.com, and we'll work to resolve these concerns for you.
We're delighted to hear that our toothbrush has made a positive difference, leaving your teeth feeling exceptionally clean Alan! 🌟 Thank you for sharing your experience. If there's anything more we can do for you, feel free to let us know. Here's to continued smiles and clean teeth!
“I found it took several sessions to work out how to use the water Jet, without getting myself soaked. It would be useful to be able to watch a video of it in use.”
Hi Jennifer, pop over to the UV Water Flosser product page on our website for a how to video which you should find helpful! Any issues, please don't hesitate to reach out!
We're delighted to hear that our products have left your teeth feeling exceptionally clean! 🌟 Thank you for sharing your positive experience with our quality products. If there's anything more we can do for you, feel free to reach out. Here's to continued great results!
Thanks for the shout-out Carole! 🚀 We're thrilled you enjoyed the fast delivery and found our offers unbeatable. If there's anything else you need, we're here!
“Love my new toothbrush - I've previously had a Philips and before that an Oral B and Spotlight beats both of them hands down! I feel as if I've just been to the hygenist every day.”
Wow, what a compliment! 🌟 Delighted to hear Spotlight has surpassed your expectations. Feeling like you've just been to the hygienist every day is the goal! If you ever have questions or need assistance, we're here for you.
Thrilled to hear you find our toothbrush beautiful! 🌟 We believe in adding a personal touch. Delighted it's working brilliantly for you. If you ever need anything, just give us a shout!
Thank you so much for your 5 star rating of Spotlight Oral Care! We are delighted that you love your electric toothbrush and appreciate your kind words about the fast delivery. We value your loyalty as a customer and thank you for choosing Spotlight Oral Care!
Thank you for taking the time to leave your feedback, Nuala. We're sorry to hear that our product was not up to your standard. Depending on the person, you may need to use our products for a longer amount of time before seeing results.
