“We have always used spotlight oral care my whole family and we love it..
I reordered the nee toothbrush bundle for my daughter i recieved 2 powders but no toothpaste.”
Thank you for taking the time to leave us a review Lorna. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with your order, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I bought the brush as a gift for my husband. He is very satisfied with the quality and performance of the brush. Unfortunately, he would need a brush with harder bristles. Otherwise we are super satisfied.”
Thank you for taking the time to leave us a review Susan. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and see if there is anything we can advise to help with his experience.
“I have always used Oral B toothbrushes and toothpaste for myself and my family. However following Oral B’s support for Israel, I could no longer in clear consciousness purchase from the brand anymore. I decided to look into smaller Buisness, and Josie who I follow on Instagram has used Spotlight and I decided to give it a try. I am very impressed with the toothbrush. Once I finish my Oral B toothpaste I will be purchasing the skylight toothpaste. I adore female founded businesses when it’s done this well!”
Thank you so much for your fabulous review Zoe! We're so delighted to hear that you're enjoying your new toothbrush. We truly appreciate that you have chosen to support us, and we hope you love our toothpaste if you decide to give it a try. Any questions, our CS team are always on hand to chat and advise. Thanks again for your support!
“It would have received 5 stars if it had a tip that would clean behind the teeth at the gum line. There is only one tip that I use and it is the one with the smallest hole which gives a good high-pressure squirt. How difficult can it be to provide a tip with a 180-degree bend? I was nearly tempted to use a heat gun on one of them, but hopefully, they will soon be available and offered at a 2-for-1 price as compensation for not providing one with the item!”
Hi Graham, thank you for taking the time to leave us a review, your support and custom means the world to us. We are very sorry to hear you have had a negative experience with one of our products. Please don't hesitate to pop our CS team and email to info@spotlightoralcare.com and we would be delighted to chat and help out.
Hi Oonagh, thank you for taking the time to leave us a review, your support and custom means the world to us. We are very sorry to hear you have had a negative experience with one of our products. Please don't hesitate to pop our CS team and email to info@spotlightoralcare.com and we would be delighted to chat and help out.
“I have been using the Spotlight Oral care products for a number of years now and I find them fantastic. I tend to order from their website and I am never waiting more than a day or 2 for it to arrive.”
“Ive used spotlight strips and toothpaste since they first hit the market. Id never use anything else on my teeth. I just purchased the sonic toothbrush and found it unbearably ticklish at first but ive gotten used to it and love how clean my teeth feel afterwards. As a mum of 3 under 3, I dont get time to primp and polish myself much in the morning so at least my teeth look great”
Thank you so much Laura! We’re so glad to hear that you’ve been using our products since we started, and that the Sonic Toothbrush is working great for you. As a mum of 3 under 3, we know just how much you value your time, so it’s wonderful to hear that you’re still able to get your teeth looking great with our products. We are so grateful to you for being a loyal customer, and thank you for your valuable feedback!
“Really really good toothbrush and customer service. The toothbrush has now got to the place all things get to eventually, the battery! it lasted for ages after a charge but now barely a week as with all batteries life expectancy is not forever. Definitely lasts longer than any of the others on the market though.”
“First pro after charging for 3+ hrs all 4 mode lights stayed on, contacted you and you said it should not do that, you sent me another one, that does exactly the same, also every picture I've seen the toothbrush head sit right down onto the main body mine does not see photo, have contacted you again awaiting your reply”
Thanks so much for your review James. I apologize for the inconvenience you've faced with our product. Our customer service team is currently reviewing your query, and they will be in touch with a solution shortly. Thank you for your patience as we work to address and resolve these issues promptly.
“I find the length of time given to brush your teeth is too short. Ten seconds for each side and top of your teeth is not enough. Otherwise it’s a very good toothbrush”
Thank you for your review. I appreciate your feedback about how you find the length of time given to brush your teeth is too short. Rest assured that we continuously look for ways to improve our products and I will pass your feedback on to the team.
“Gentle in the mouth, lovely shape and cleans well, a bit ticklish at first but I have gotten used to this now. So good to have the 30-second timer. Have not used the toothpaste or whitening strips yet.
Nice travel case but shouldn't it have space to store the charger? I don't understand why I would have to carry the charger separately. It just doesn't make sense. Nice packaging but lots of wasted card to put into the recycling bin. Packaging could be more mindful of the planet.”
Thank you for your review and helpful feedback! We appreciate you taking the time to try out our product and provide a detailed review. We apologize for the charger having to be carried separately, and we understand your sentiments about the packaging. We will be sure to pass along your feedback. Thanks again for your review.
“I am impressed with the water flosser I bought from Spotlight far better than my old different branded one! customer service was also very quick to reply to my queries before purchase, happy customer :) thank you”
Thank you so much, Amanda, for your review! We're so glad that you're happy with your purchase of the water flosser, and that our customer service was prompt in answering your inquiries! Thank you again for taking the time to leave us a glowing review.
“Absolutely dreadful service I placed my order on the 24th Nov. And as of today 9th Dec I have still not recieved my order, but you are happy enough to take my money!! I email requesting a status on my order and was told An Post have some technical problems which may result in problems with tracking codes. This is simply NOT GOOD ENOUGH!
I will be requesting my money back and will definitely not be buying online from your brand again.”
Thanks so much for your review Ruth. I apologize for the inconvenience you've faced with delivery of your order. Our customer service team is currently looking into it and will be in touch very shortly. Thank you for your patience as we work to address and resolve these issues promptly.
“I was dubious at first as I didn’t recognise the brand “Spotlight Oral care” but I have been extremely pleased with my very effective Sonic toothbrush!!! Best toothbrush I’ve ever owned……Thank you”
Thank you so much for your review. We are delighted to hear that the Sonic toothbrush is the best toothbrush you've ever owned! We appreciate you taking the time to offer your feedback, and we look forward to providing you with excellent oral care in the future.
“Expensive for how long the tooth brush heads last. No choice between hardness of heads, so initially they are great and with in 2 weeks the bristles start bending out of shape. Totally overpriced for what use you get out of them”
Thanks so much for your review Joe. I'm sorry to hear about your experience. We value your feedback, and I apologize for any inconvenience caused. To address this issue promptly, I recommend reaching out to our customer service team. They'll be more than happy to assist you and explore possible solutions.
“This toothbrush is AMAZING! After years of being an Oral B user, I figured spending hundreds of pounds on something that might not be any good, I saw this brand... I was not disappointed! My teeth have never felt so clean and fresh!! And my pocket is so happy! Buy one and see what all the fuss is about!”
Thank you so much for your review, Gayle! We are so glad to hear that the toothbrush has exceeded your expectations and made your teeth and pocket feel so happy! Thank you again.
“Use nothing else but spotlight toothbrush an all the toothpastes an strips , excellent Irish brand delighted to support such a good brand , have recruited friends an family to the brand also. Well done girls on your success actually order under dunleavylaura@gmail.com thats an old email address”
Thank you so much Jim for your review! We are delighted that you've been using our toothbrush, toothpastes, and strips and that you have recruited your friends and family to use our products as well! Thanks again!
