Thank you Martin for taking the time to leave us this review - we are happy to hear that the water flosser is great to use. If you are experiencing issues with attaching the tank please reach out to our customer service team who will look into this further for you.
“Had a Phillips sonicare for 5 years until it malfunctioned by switching itself on and unable to be switched off.
I tried the spotlight oral care brush because initially it was cheaper and am very satisfied with its performance so far.
It seems more thorough during the brushing programs with similar looks and build to my previous brush so if it lasts as long, I would say it’s better value for money.”
Thank you David for taking the time to leave us this lovely review - we are delighted to hear that you are satisfied with the performance of our toothbrush and that it is better value for money than other brands.
“Love all the spotlight products .I recently purchased a sonic pro toothbrush for my husband and he loved it so much I bought myself one .Ordered on a Monday evening and it was delivered on yhe Thursday morning .Can't praise Spotlight enough .Great service”
Thank you so much Barbara for leaving us this lovely review. We are delighted to hear that both yourself and your husband are happy with our sonic pro toothbrush and that you received great service.
“Delivered as promised very promptly.
It’s taken me a while to get used to the vibrations in my mouth and generally only use the sensitive setting as I find it tickles too much or the vibrations from the brush body are uncomfortable if it touches your teeth. Maybe this is the same with all sonic toothbrushes. However the results are much better than my old Oral B oscillating brush and feels much much cleaner. I’m getting the hang now of avoiding the brush plastic touching my teeth so I’m happy to continue with it.
One thing I’d like is a travel case but this is not offered on the site for this model. I emailed a few days ago to ask but no reply yet?”
Thank you for taking the time to leave us a lovely review John. It can take a little getting used to when you first switch to a sonic toothbrush but we can assure you that the vibrations no longer feel sensitive after a couple of weeks. We no longer offer the travel case with this model.
“Very good toothbrush, I have one myself and bought it for my husband as he likes a smaller head on the brush. It is the new one with the base charger. It’s a pity there isn’t a small carry case for this like the sanitiser. Also the toothbrush case is a lot slimmer than its predecessor, it just needs slight more height to make it more solid packing the brush head inside.
I do love these toothbrushes and would buy again and for gifts.”
Thank you for your feedback! We're happy to hear you love the toothbrush and appreciate your suggestions on the case design. We'll definitely keep that in mind for future improvements.
“An unusual fault arose in my toothbrush
The team were happy to replace it swiftly . Excellent service and a brush that had led to positive comments from my dentist”
Thank you for your review! We’re glad to hear the issue was resolved quickly and that you’ve received positive feedback from your dentist. We appreciate your kind words about our service!
“I’m very pleased with my oral toothbrush streamline and easy to pack away in its case when travelling. Can be a little ticklish around gums but once used to it, does a good clean. Tongue brush good idea too. Happy with purchase and at a good price.”
“A well presented range of easy to use dental products for home use.
Surely better than paying the exorbitant costs some dentists charge!
No hype, a good website and prompt despatch.”
“It's design and functionality is well thought-through, that clear even from the neat packaging. I'm so glad I didn't follow national consumer organisation test results. My girl has the Oral-B io6 and thought it was a step down from the old Oral-B and now wants this one as well.
If I may nitpick, the button is too sensitive causing accidental touches, that's a bit annoying but you'll get used to it.
The only thing slightly worried about is that the button is not covered. Overtime bacteria may build up in the tiny spacing between button and main unit. But Philips and Oral-B have that issue much more at the bottom, this is already much better designed.”
Thanks for your thoughtful review! We're glad you’re happy with the design and functionality and we appreciate the feedback on the button sensitivity and bacteria concern.
“I think it's going to be OK for me, though I hated it at first! I'm getting used to how tickly it feels (unbearable the first few times) and how much it makes me drool! However, I do think it's probably getting my teeth cleaner, and doing less damage to my mouth than a regular toothbrush - I'd been having a lot of mucocele and blood blisters, and that seems to have settled down.”
“I got the Sonic Pro Bundle pack at Christmas and I am very happy with results so far. Will be looking into buying future teeth whitening products here”
“My first sonic toothbrush was temperamental from the off not holding it's charge, then the on/off button stopped working. The brush was only 3 months old when I contacted customer services. After providing video proof Ornaith quickly sent me a replacement brush.
I have had the replacement brush a couple of weeks now and it runs so much better than the first which must have been faulty. I am very happy with this brush, it provides a thorough clean and holds it's charge for ages.
Customer service was excellent.”
Thank you for your detailed review! We’re so glad to hear that the replacement brush is working well for you and providing a thorough clean. We appreciate your patience, and it's great to know our customer service team was able to assist you quickly. Thank you for sharing your experience!
“Great products - toothbrush, tooth paste & whitening products. I had a slight issue and contacted Spotlight. They responded really quickly and resolved the issue - excellent customer service. I was so impressed I now have all the family using Spotlight products.”
I’m really sorry to hear about your negative experience with customer service. This is certainly not the standard we aim for, and we appreciate your feedback. Please feel free to reach out again with any further concerns, and we’ll do our best to assist you in resolving the issue.
