“Extremely Disappointed – Poor Handling of Serious Medication Concern
I have been a loyal customer of UK Meds for years, but my recent experience has completely shattered my trust in this company. I received medication with packaging that appeared to have been tampered with. Concerned about the integrity of the medication, I immediately contacted UK Meds to report the issue.
Rather than taking my concerns seriously, their Customer Service Manager, Ashley, was dismissive and unprofessional, prioritising challenging my credibility over investigating a potentially serious issue with prescription medication. At no point during my initial report was I asked for photographic evidence (even though I took some photos of the damaged and open packaging) yet later, UK Meds refused to escalate my complaint even though I had sent photos, on the basis that I had not provided 'the correct' images. Had I been asked at the time, I would have taken photos before disposal.
Their handling of this issue has been appalling. Instead of conducting a proper investigation into the tampered and damaged packaging, they stonewalled my complaint and refused to acknowledge the legitimate concerns I raised. For a company selling prescription medication, their lack of responsibility and unwillingness to ensure patient safety is deeply concerning.
Given this experience, I will never use UK Meds again and strongly advise others to be cautious when ordering from them. A company that refuses to properly investigate medication concerns is not one that should be trusted with people’s health.
Avoid UK Meds.”
“AVOID UK MEDS! Dreadful customer service and their services offered are misleading! Their website & app shows next day delivery if ordered before 2:30pm, also free delivery over £50. I ordered an injectable medication that needs to be kept chilled, cost of order was over £200, I did not get free delivery. I ordered on Monday expecting to take delivery Tuesday or Wednesday, I waited at home all Wednesday, all Thursday and NOTHING, the customer service department was unhelpful and rude. They use Yodel (cheap and slow), tracking was updated on Friday, while I was attending a hospital appointment, giving me just over 1 hours notice to get back home and receive the delivery, which I couldn’t do as I was in hospital.
So 4 days it took to attempt delivery with hardly any notice! They are oblivious it seems to the fact people can’t just sit around for days waiting for their substandard services. Apparently it wasn’t dispatched until Wednesday, Yodel has taken 2 days to collect and another 2 days to attempt delivery.
If and when I do manage to get the medication it will no doubt be spoiled.
I will never deal with these amateurs again!!
Use a more reputable professional honest company AVOID UK MEDS.”
“DO NOT PAY FOR NEXT DAY DELIVERY
I've done it twice and both times the didn't deliver it next day. It's not the £4.95, it's the stress of not getting the medication on time.
This time I asked for my £4.95 back. This was their reply:
"Hi there,
Due to our delivery services not being a guarantee i am unable to offer you a refund or a credit for the shipping charges.
We apologise for the inconvenience.
How would you rate my reply?"
I give them 1 star because they offer a good range medications available wihout a prescription. BUT they should make it more clear that next day delivery is an aspiration on their part and not a guarantee.”
“Ordered on Saturday, expecting it to be processed on Monday. But no. They got round to looking at it on Tuesday, then took until Wednesday to get it out. It eventually arrived late on Thursday. Given the condition for which the course was required requires speedy initiation, the whole process was an utter waste of time. And to think I paid for next day delivery….”
“Hi,
So I am writing this review, so you can learn and improve your deliveries. Your delivery firm, i.e., Yodel has given me one of the worst times in life. I will carry on with the negative reviews and upload them on different social media platforms.”
“Still not recieved my order. Ordered a month ago. Have contacted customer service multiple times and recieved uncaring replies. They haven't been able to help this entire time. I've asked for a refund twice and they've ignored that in my emails. Not sure what to do other than going to my card provider now.”
“>Lie about where the product is being shipping from.
>Lie about the delivery method being used.
>Lie about the delivery time frame.
>Lie about the medications being sourced in the UK.
What else are they lying about?”
“Avoid at all costs.
Ordered two weeks ago and it still hasn’t arrived.
Customer service are slippier than an eel, will ignore emails, won’t answer calls, will cut you off after 42 minutes of waiting. They have absolutely no intention of helping you and absolve themselves of any blame - pushing it all onto the courier”
