UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 354 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use. Website is misleading. Paid £8.30 for next delivery for a special match. 2 days later item still not arrived. Ruined my evening. Tried phoning, no answer as their mailbox was full. Email response was it’s not next delivery. It’s next day delivery from despatch? So you could be waiting for ever. Worse online company I have ever dealt with. Will never use then again. Complaint raised,”

Helpful Report

Posted 3 years ago

“Misleading lead times. Advised to pay extra for delivery to guarantee getting the order in time after asking before placing order. Paid more and still didn’t get it in time. Asked them to cancel the order having not received it and that I had to buy an alternative but was ignored. Dishonest and misleading”

Helpful Report

Posted 3 years ago

“The shirt was returned as it was incorrectly sized. It was returned around 2 weeks ago. They still have not refunded the money I am owed and no one picks up the phone. Beyond disappointing. Please do waste your money and spending it here.”

Helpful Report

Posted 3 years ago

“Probably the worse company i have ever dealt with. Waited over a month for what was a sub standard counterfeit. Avoid this company like the plague”

Helpful Report

Posted 3 years ago

“Terrible customer service. Paid £8.50 for next day courier delivery. A week later it arrives, with no apology and refusal of refund for the next day service I didn't receive! Will not buy from here again.”

Helpful Report

Posted 3 years ago

“NEVER EVER EVER EVER PURCHASE FROM THIS SHOP. I ORDERED A SHIRT. THEN THEY EMAILED ME SAYING THEY COULDNT SEND IT. THEN THEY DIDNT REFUND ME THEN WHEN I DISPUTED THE CLAIM THEY CLAIMED THEY SENT THE SHIRT AND HAD THE DISPUTE REJECTED ABSOLUTELY DISPICABLE COMPANY DO NOT USE!”

Helpful Report

Posted 3 years ago

“Unable to stock different sizes. Long delays in informing customers if an item is not in stock..”

Helpful Report

Posted 3 years ago

“I not received either my ordered item or my money have I taken it up with PayPal don’t order from this company I wish I had seen the reviews before I had ordered”

Helpful Report

Posted 3 years ago

“I placed an order in January 2021. It’s now March 2021. I’ve asked for a refund and still not got my money back. Do not buy from this website. It’s terrible!”

Helpful Report

Posted 3 years ago

“Placed an order on the 18th January 2021 and I have still had no delivery or refund, despite asking numerous times. Today is the 15th of March 2021. Avoid this shop!!”

Helpful Report

Posted 3 years ago

“This is the worst company ever to do business with. We purchased a personalised jersey and set on the 2nd of December 2020 so we could receive foe Christmas. This arrived early January 2021 with the wrong characters on the personalised jersey. This then after finally getting an unsympathetic response we had to have this returned back the item they have made an error on in order to fix this. For context we live in Australia. We then sent this back the following week, and a month later after following up around 6 times they finally resent the item. We finally received this item after non stop reaching out to them for updates on February 15th. They then still to this date have not provided a refund on the return shipping as they promised after numerous attempts to get an answer. Stay away people!”

Helpful Report

Posted 3 years ago

“If only I had read these reviews before ordering....It’s been over 3months since I ordered and no sign of it. Customer service is shocking. You will get more for your money by setting it alight than buying from here.”

Helpful Report

Posted 3 years ago

“Worst customer service i ever encountered. Bought a Lego truck. They sent me a bus that i already had, that was cheaper. No explanation, no refund. Atrocious customer service. I would certainly recommend anyone who is going to buy from this company to seriously think twice about doing so. Dreadful company, dreadful customer service. Don’t buy from the uksoccershop, ever.”

Helpful Report

Posted 3 years ago

“been waiting 17 days for my order very disappointed ,paid for next day delivery thats a joke been in transit for 16 days, send 4 email had one reply order be with you within 7 days now 10 days still no order,,,,buyer bewere not recommended,,,,”

Helpful Report

Posted 3 years ago

“Ordered a shirt, never arrived. Will not answer their phone.”

Helpful Report

Posted 3 years ago

“Utterly rubbish customer service. Sent to the wrong place and then charged me again to get it to the right address. Took over a MONTH to get this sorted. Don't bother with this pathetic company.”

Helpful Report

Posted 3 years ago

“I ordered a standard football shirt on 30th Nov 2020 and, nine weeks later, it still hasn't arrived. Press articles have been written about how bad this company is (https://www.footyheadlines.com/2020/12/attention-dont-fall-for-this-fake.html) and there is even a Facebook group for customers who have been swindled by this company. Do NOT use it.”

Helpful Report

Posted 3 years ago

“Horrible web site Impossible to change order!!!”

Helpful Report

Posted 3 years ago

“STEER CLEAR!!!!!!!!!!!!!! Still no refund after 1 month of tons of emails sent. How many thousands emails do I need to waist my time on to write to you until you are going to refund me for this cancelled order???????????? I am now letting you know that I will get in touch with the ombudsman and I will take legal action against you as per The Consumer Rights Act 1 Oct 2015. I do not understand why I have to keep on writing to you when the refund should have happened straight away.”

Helpful Report

Posted 3 years ago

“Ordered an albanian tracksuit for my self and my son, i paid for extra next day delivery now 3 weeks not received it yet neither heard from them in regards to my order.”

Helpful Report

Posted 3 years ago

UKSoccershop is rated 1.3 based on 354 reviews