UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 355 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They misrepresented sizing on their website and when I complained the customer support said “either you are wrong or thousands of others are””

Helpful Report

Posted 3 years ago

“BEWARE: Placed order with UK Soccer Shop. Sent numerous emails. Story changed from time to time. One time they are out of stock, then they are shipping, then they are on back order, then the lost the order, now they don't respond. CROOKS!”

Helpful Report

Posted 3 years ago

“WARNING! DO NOT BUY FROM UKSS!!! This group is not a good place to purchase an item. I purchased a jersey and selected specific options for the jersey. They sent me the wrong item completely. Then began the month long BS email exchange with Kelly and other members of their so called customer service. I followed all their instructions and still have not been refunded. They of course don’t have a number to call as they don’t want to help anyone even when they make the mistake from the start. They “refunded me $8.33 for $192.00 jersey. At which point every single email exchange from then on became an insult with zero help. I sent back the jersey with tracking to show it was delivered as requested and they still continued to jerk me around with one sentence, vague responses. This is an absolutely terrible company and does not deserve your business. I have had to contact my bank for the refund as they are now pretending they didn’t receive the return. Source your products else where! You’ve been warned!”

Helpful Report

Posted 3 years ago

“Most items on this website are on ‘back order’ as they call it. This isn’t specified at time of purchase and you can wait weeks/months for items if you get them at all! They cannot even give you a rough time estimate of when you will get the items. Would definitely not recommend ordering from here!!”

Helpful Report

Posted 3 years ago

“Ordered a bespoke item with number on it - received order but the number was wrong. After an initial reply, they then ignored all correspondence, then weeks later said they would refund me. Two weeks on and still no refund so I've had no option but to escalate with Paypal. Product arrived incorrect and in any way was so badly done I think I could have done better myself, whoever lined it up must have been drunk it was that poorly positioned. You would laugh at how badly it was done, makes Wish look professional.”

Helpful Report

Posted 3 years ago

“Took a next day delivery charge from me 11 days ago... still waiting for them to dispatch the item and they refuse to refund me the next day delivery charge. This company have nothing but total contempt for their customers.”

Helpful Report

Posted 3 years ago

“4 months that I don't have any news about my parcel, and they stopped replying my emails”

Helpful Report

Posted 3 years ago

“Avoid at all costs. I wish I had read the reviews before buying ! 2 weeks after ordering and paying for a quicker delivery service and an email confirming order i am still waiting. the phone number doesn't work as the mail box is full ! Also the email doesn't work and won't send any messages. Feel completely ripped off and don't know what to do. Have reported it but not holding out much hope !”

Helpful Report

Posted 3 years ago

“DO NOT USE!! I am still waiting 6 weeks later for a £50 product and no phones/email response.”

Helpful Report

Posted 3 years ago

“Shirts (or the number/name printed on the back at least) are fake, i bought an england shirt with rice on the back and after one wash as per the instructions the print has faded and all the red has leaked onto the surrounding shirt, refusing to give me a refund and claiming i have tampered with it”

UKSoccershop 1 star review on 28th August 2021

Helpful Report

Posted 3 years ago

“The worst website on the internet The worst website on the internet. Sent wrong item size then took two month to refund and still did not refund the postage on their error! AWFUL. do not buy anything from here!!!”

Helpful Report

Posted 3 years ago

“Never received my item after 2 months and even though Royal mail admitted that item has been lost they are not giving me any money back PV911695691GB”

Helpful Report

Posted 3 years ago

“I am still waiting for a refund a month later. After a bit of investigation I found they also own https://www.geekgearbox.com/. They have a live chat service that actually works. I contacted them saying I am having trouble with uksoccarshop and within an hour she had passed my message on and replied.”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Purchase goods elsewhere.”

Helpful Report

Posted 3 years ago

“Ordered football shirt for my son 2 weeks ago and paid £8.50 for a quicker delivery. No shirt has arrived, several emails have been sent to them but haven't actually been sent but returned back to me, tried to phone the contact number but no reply and unable to leave to message due to their answer phone box being full... money has obviously gone out of my account... not happy !!!!! Can anyone help with any advice ??”

Helpful Report

Posted 3 years ago

“Ordered a personalised shirt and heard nothing from them. No dispatch and despite numerous emails to them no answers. Conveniently their phone number is not taking calls - should have listened to gut instinct and avoid. Luckily bought with credit card so will pursue a refund through them. DO NOT USE.”

Helpful Report

Posted 3 years ago

“Lies lies a so called company Mailbox full , can’t tell the truth and having now to get solicitor involved. 🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 3 years ago

“I ordered the shirt 19 days (nearly 3 weeks) before it was required for a stag do. The normal turnaround time is 2 weeks and the busy period turnaround is 28 days. I don't believe it to be a busy period at the moment (Euros are over and the new season is yet to start) so I believe my order was late. When I highlighted the urgency of my order to the customer service team, no priority was given, at least 2 emails were not responded to and I was generally left not knowing what was going on. A really disappointing service and still haven’t had a response to my last email.”

Helpful Report

Posted 3 years ago

“Got my order 6 weeks later than supposed to. Wrote a review on another page that the company had the nerve to flag as fake. They should put more effort into the service they get paid for rather than invest time into shutting down reviewers.”

Helpful Report

Posted 3 years ago

“Am a bit worried now after reading these reviews as we paid for a shirt in June and paid for next day delivery - it still hasn't arrived and can't get through on telephone and no reply to email :(”

Helpful Report

Posted 3 years ago

UKSoccershop is rated 1.3 based on 355 reviews