UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 358 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty (or suspected counterfeit) product was sent and no less than 3 messages were emailed to them, which were completely ignored. I was quite happy to exchange/refund, but have had to submit a chargeback for the order as they have clearly refused to communicate (let alone rectify the problem). It would be too late for them to see this review and bother responding now, as the claim is in progress. Very poor way to conduct business.”

Helpful Report

Posted 4 years ago

“Never received the package. Was never given a proper shipping tracking number to check if the package was at the post office. Even when the article is clearly lost, after three months I have not been reimbursed yet.”

Helpful Report

Posted 4 years ago

“Terrible company to deal with. I bought my grandson an inflatable chair for Christmas and it deflated. I emailed about 20 times in January for a replacement but they never made contact. Very frustrating situation and do not deserve to trade. I clicked on the question I heard from them after a week but in all honesty I have never ever heard back from them.”

Helpful Report

Posted 4 years ago

“Bought a shirt, no confirmation email, check my bank account a few days later and they've refunded me £3 LESS than the purchase price, with no explanation. Can't get through on the phone. Why not email me to tell me, and why short change me?”

Helpful Report

Posted 4 years ago

“I still haven’t received my parcel and I ordered it 13th Feb. I have contacted the company a few times and I have heard nothing back. I would not recommend anybody to buy from this company”

Helpful Report

Posted 4 years ago

“Have just had to report to trading standards..ordered an item over 5 weeks ago...nothing received, no updates, no replies to emails and there phone number doesn't work. Awful company - would not recommend!!”

Helpful Report

Posted 4 years ago

“Currently having an argument with them, phone number on website doesnt work, ordered a pre printed shirt 20 days ago still not here. Say no refund due to being printed. Going to Trading Standards in the morning.”

Helpful Report

Posted 4 years ago

“Ordered Jersey from California. It took forever to arrive. They sent wrong size and then refused to correct their error. No refund. I can’t exchange because shipping back from USA to UK would be too expensive. They refuse to even a knowledge wrongdoing.”

Helpful Report

Posted 4 years ago

“Awful! Order placed at the beginning of December. It eventually arrived at the beginning of January. I admit that I live in Hong Kong but use the regular post to send things to/from the U.K. and this normally takes a week. No tracking available! Two sweatshirts arrived on January 4th, one in the correct size and one in the incorrect size. Also, the initials were printed on the front instead of the back???! Raised the issue of the incorrect size immediately. They asked for photo evidence which was provided. Since then the only response has been "we're checking". Checking what I don't know. No offer of a refund, to correct the order. Just nothing. Total lack of follow up.”

Helpful Report

Posted 4 years ago

“Please refrain from shopping here! They take your money and simply never deliver. They advertise items as in stock but in reality all are on 'back order' with lead times of weeks or even months. Customer service is non-existent and if you do get a reply it is of no help whatsoever. This is not a good place to shop so buyer beware!!”

Helpful Report

Posted 5 years ago

“FRAUD FRAUD FRAUD! This company takes your money knowing very well that orders cannot be fulfilled! Items are listed as available yet item not dispatched after 2 week and email and phone are non existent!”

Helpful Report

Posted 5 years ago

“Order didn’t arrive and no response to emails and phone number doesn’t work. My money is gone - please avoid using this company.”

Helpful Report

Posted 5 years ago

“Order didn’t arrive, no one responding to emails, and phone number doesn’t work. Do not buy from this company.”

Helpful Report

Posted 5 years ago

“Would not recommend. Shirt arrived not like the one pictured, with lettering on the back looking like it was done by someone trying the job for the first time, kit came without the socks which I am still waiting for a refund for a month and a half later. Utter rubbish!”

Helpful Report

Posted 5 years ago

“Charged me for next day delivery then informed me that a “customised” shirt IE with my nephew’s name on back would take 10-14 business days. Their phone numbers don’t work, no one EVER answers. No one EVER replies to emails or the contact form. After 10 days they’ve deleted my account. AVOID AVOID AVOID. Do they exist at all?”

Helpful Report

Posted 5 years ago

“Delivery it take slinger than what mention during the purchase process. Almost 4 weeks since I purchased and not received the order yet. No answer on the phone. No answer on the email”

Helpful Report

Posted 5 years ago

“Committed fraud on my account, mis-printed a shirt, promised a refund... a month later still nothing! Had to get the police to contact them and credit card provider”

Helpful Report

Posted 5 years ago

“Ruined Christmas for my son! Promised delivery by 12/24 in time for Christmas. It was being shipped to a vacation address. 12/24 tracking says will be 12/26. 12/26 tracking shows "leaving sort facility" 12/24 with no update for 25,26,27. 12/28 tracking shows "delivery access not available." I leave the morning of 29th and the package is delivered after I left. So there it sits while I'm across the country.”

Helpful Report

Posted 5 years ago

“Very poor quality. Not even same color. Arrived 3 weeks later than time stated. Ordered 3XL adult for my XL husband. Wouldn’t fit my 17 yr old who wears a men’s medium. No reply to emails etc. wish I read reviews before ordering from this company. I know it will make no impact, but intend to report company to British Trading standards. Their warehouse is located Hamilton, Scotland. They would not take any responsibility.”

Helpful Report

Posted 5 years ago

“Absolute rubbish ordered middle of November in time for Christmas nothing arrived and it took till 30th December to get a refund (luckily I payed with Paypal) they also stopped answering my emails their name makes you think it's a UK shop but it's not”

Helpful Report

Posted 5 years ago

UKSoccershop is rated 1.3 based on 358 reviews