Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

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2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Urban decay at Ulta and absolutely love it. I bought a gloss which is not sticky. But the the on I love best is OG Backtalk. It stays in place pretty well. I wear a mask at work and it stays on so I’m impressed!”

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Posted 2 months ago

“I went into the Ulta in Fashion District in Philadelphia on Sunday 2/2 when I say customer service was so awesome from Security on up to Manager and staff.”

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Posted 2 months ago

“I got a great cut at the Tyrone location in St. Petersburg, Fl. Emi did a great job listening to exactly what I wanted giving me amazing shape and less bulk. My hair is difficult to cut because it is curly with different curl patterns throughout and I have a lot of hair. Prior to Emi I had a stylist at Ulta who insisted on the "curly hair cut", which is more money than a regular cut and left my hair frizzy with uneven pieces all over. I almost didn't go again, but I know now to ask for Emi. She has awesome skills and knows a lot about cutting curly hair.”

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Posted 2 months ago

“I had an amazing experience shopping for makeup, thanks to Ian at Cranberry Mall. She took the time to understand my skin tone and preferences, recommending products that not only suited me perfectly but also make me feel great. Whether it was selecting the right foundation, finding the best shade of lipstick or giving me tips on application, I felt well take care of. It was a great experience and I will definitely be back to see Ian for all my makeup needs.”

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Posted 2 months ago

“I was so impressed how quickly Ulta beauty corporate staff responded to my feedback. They emailed me the next day and called me personally apologizing for my experience at a certain store. I have a lot of skin allergies so I shop Ulta for their wide variety of products that match my skin type. I will continue to shop Ulta. They have great product and good customer service striving to improve their store and educate their store employees.”

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Posted 3 months ago

“The stylist was very pleasing. Her name is Stephany Kay in the Sebring, Florida store.”

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Posted 3 months ago

“Terry in the salon is phenomenal!! It was absolutely the best experience and outcome out of every hair appointment I’ve ever had! And every single person that works there are amazing as well. I’ll definitely never go anywhere else. I have found my permanent stylist and I am so excited about that! Five stars and then some! Thanks so much again Ulta Mobile team! Y’all are the best!”

Ulta Beauty 5 star review on 21st December 2024

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Posted 3 months ago

“Thank you so much karen for helping me find my birthday code”

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Posted 4 months ago

“Went in to the store in Homestead Fl. I have a friend and an adult child who are Transgender. Since the election in’24 I am in constant fear and anxiety for their safety. I wanted to see if it would be a safe place to bring my friend for some makeup tips or if they would be ridiculed or stared at. Alysha was so understanding , friendly and reassuring an insisted that my friend would be treated in a professional and accept way. I get emotional even talking about my fears for them , especially now. Alysha took the time to acknowledge my fears and was very empathetic. She then informed me that they have a full salon in the back for hair, etc. I had no Idea. I have curly hair and I have been going to the same stylist since 1987 I just wanted to make you aware of what a treasure you have in Alysha!”

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Posted 4 months ago

“Black Friday is always crazy but Jordan took plenty of time to help me find the perfect fragrance for my daughter even with so much going on around us. Bailee was also very kind at check out.”

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Posted 4 months ago

“Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !!”

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Posted 5 months ago

“I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁”

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Posted 5 months ago

“I have never in my life felt something so good.just bought bon dia travel kit and I am thrilled.it smells good and works better.thank you so much .I am 73yrs young”

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Posted 5 months ago

“I stopped into the Cornerstone Ulta in Centennial, CO today to find a red lipstick, and I can't say enough good things about Joey! Joey took the time to show me every red lipstick Ulta sells, and we narrowed it down to the one we both liked. I also asked for help with a foundation, and he color matched me perfectly. Then mentioned that I need white makeup for a costume, and he suggested mixing a white concealer with my foundation. I went home and tried them on, and the look is perfect! Joey is fantastic! Thank you for spending so much time with me.”

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Posted 6 months ago

“My shipment came damaged and in two minutes over text they are replacing the whole order.”

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Posted 6 months ago

“Alexis the brow bar girl did a fantastic job. I went in not knowing what I wanted and she explained everything and proceeded to make me look great. She was personable and friendly. Would definitely return.”

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Posted 7 months ago

“I went to the ULTA on Clybourn Ave. Nicole and LeAnn are incredible employees. Very willing to help.”

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Posted 7 months ago

“Carder @ the Wauwatosa location was a QUEEN! I was unsure of what I was looking for when it came to a new lip combo and she tested a few products out that would look great with my skin tone and we found the perfect one. She was so patient and sweet. Amazing!!!!”

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Posted 7 months ago

“I want to write a review about a young man named Anthony from store #176 on Bell Road in Surprise I worked for a major airline fir 30 years I was born and lived in Europe till I was in my mid twenties so I have a great experience with many hair stylist I have to say being married to a top lawyer here in America and working for the airlines my appearance was of the utmost I can telk you honestly your Anthony is simply so talented and besides that a lovely person you as Ukta should be very proud of him I get asked weekly who cuts my hair and I'm proud to tell them anout Anthony at Ulta I really hope you as as company follow up and do sonething special for Anthony I would like t I hear what you do as he is so talented I have been with Ulta for over 18 years and with some of your top (master) stylist but Anthony is THE best and I have a thick head of hair that is hard to make look good and he always does a great job”

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Posted 7 months ago

“I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊”

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Posted 7 months ago

Ulta Beauty is rated 2.5 based on 218 reviews