Ultius Reviews

Name: Ultius
Address: 1201 N Orange St, STE 7038, Wilmington, DE
Rating: 4.90

4.9 Rating 1,338 Reviews

97 %

of reviewers recommend Ultius

Company Reviews

Metrics

Info

4.9

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

Visit Website

Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038
Wilmington, DE
19801

Write Your review

Tell us how Ultius made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delia was great at customer service today. I spoke to her multiple times today regarding my concerns and she listen to me and escalate my problem to solve the issue. She definitely need kudos”

Helpful Report

Hello and thank you for your 5-star rating! We really appreciate you writing about Delia's outstanding customer service skills. She is a valuable employee who never disappoints because of her sincerity and commitment to providing the best service she can! Thanks so much!

“Lizzy solved my problem really fast. Great service.”

Helpful Report

Hi Brian! Thank you very much for your 5-star rating. Lizzy is an exceptional member of our Client Success Department because of her ability to solve problems quickly and her positive attitude. We're so glad she was able to assist. Thanks again!

“Lizzy is the only person in your customer service listen to my concern and help me to solve my issue. If it wasn't for her I would definitely worked with other company.”

Helpful Report

Hello and thank you for your 5-star rating! Lizzy does leave quite the impression because she truly commits to our client-driven culture. We wouldn't be here without our clients, so thank you very much!

“Lizzy L. has been very helpful as this was my first time utilizing the essay writing services. She was very understanding and helped with my questions.”

Helpful Report

Hello and thank you for your 5-star rating! We really appreciate you using our platform. It's awesome to know Lizzy was there to assist. She's committed to our client's success! Thanks again. :)

“Very helpful member that has helped save my life in terms of payment”

Helpful Report

Hello and thank you for your 5-star rating! We are so glad to hear that one of our Client Success Specialists was there to assist you in a time of need. Providing tremendous support is their number one goal! We look forward to working with you again. :)

“I called multiple times regarding my orders and Lizzy was the only one who listened to me and solved my problem. Great customer service”

Helpful Report

Hello and thank you for your 5-star rating! We are very glad to hear Lizzy was able to resolve your issue. Her commitment to customer service is only one of the reasons she is a valued employee! Thanks so much for letting us know how much you appreciated your interaction! :)

“I have been very satisfied since the beginning of my use.Lizzy was extremely helpful”

Helpful Report

Hello and thank you for your 5-star rating! It's awesome to hear from a long time client. We really appreciate your loyalty and are very happy you found Lizzy helpful. We think she's awesome too! Thanks again. :)

“Wow, when talking about Ultius were can I start. I first like to give a very special thanks to Alicia and Delia who's always pleasant and professional when I call for assistance. Alicia and Delia is always willing to assist me with any issues or concerns that I may have, making me feel like I'm their only customer no matter how long it takes to resolve the matter. Lastly, I like to thank Ultius for providing excellent customer service and professional writers to assist me with my work in a timely manner.”

Helpful Report

Hi H. Parker! Thank you very much for your 5-star rating. We appreciate the kind words for Alicia and Delia. They are both wonderful to work with and are always committed to providing our clients with tremendous support. That is very important to us too! Thank you for using Ultius. We hope to work with you in the near future.

“Lizzy was great, patiently explained and took her time to explain and help to understand and answer all my questions. She was great and knowledgeable, she presented with positive attitude and professionalism.”

Helpful Report

Hello and thank you for your 5-star rating! Lizzy is a valued member of our Client Success Team because she consistently delivers outstanding support. We're so glad you agree! Thanks again for your feedback! :)

“So far I am very impressed with the company, the service and the product. I was leery at first and unsure of what I was paying for. My first product came out flawless and now I am in the middle of round two. I am pretty sure that the few negative reviews I found circulating the web were from rival companies just trying to ruin the reputation. Great job so far. It would be great if there was an online option to leave a gratuity for a writer that does a great job. The manual invoice is more time consuming and probably less considered because it is not known about. Keep up the great job!”

Helpful Report

Hi Cire! Thank you so much for your 5-star rating! We understand that many clients may feel a bit hesitant before using online platforms, and we're very glad to hear that you took a leap of faith. We hear what you're saying about our approach to tipping writers, so we've forwarded that to our developer team so they can work on making that an automated feature. We appreciate your feedback and look forward to assisting you in the near future! :)

“Lyzzi was very knowledgeable and showed an understanding of her job. Polite”

Helpful Report

Hi Marie! Thank you so much for your 5-star rating. Lizzy is totally committed to client satisfaction. We're so glad you found her to be a great source of information!

“Ultius, has been my best writing support websites since I started with an associates degree years ago. Customer service is definitely the one thing that makes you come back. Today I was helped by Alicia J. and she promptly help me deal with an issue. However, throughout these years, customer support has been incredible a long with some of my favorite writers. Giving customers the ability to have and pick their favorite writers is a very powerful tool for customers. Thank you for your hard work.”

Helpful Report

Hello and thank you for your 5-star rating! It's an honor to assist our clients and we are grateful for your loyalty. We think it's important to have live support because some times our clients need immediate assistance, so thank you so much for your compliment and shout out to Alicia. She's awesome! We're also glad to hear you have found our Requested Writer feature beneficial. This feature was the result of client feedback, and we think it gives clients peace of mind. Thank you again for your feedback! :)

“I contacted Ultius customer support and was helped by Lizzie who was very helpful and has immediately resolved my issue.”

Helpful Report

Hello and thank you for your 5-star rating! Lizzy is great! We are so glad to hear that you agree. Thanks again!

“my issue was quickly resolved”

Helpful Report

Hello and thank you for your 5-star review. We're so glad to hear that your issue was quickly resolved. Our 24/7 Client Success Team is always there for any concerns. We look forward to working with you in the future!

“Lizzy Z. gave great customer service. She addressed my issue quickly and professionally. She also made sure to answer all my questions. Will place an order again in the future!”

Helpful Report

Hello and thank you for your five star feedback! We're so glad to hear Lizzy was there to assist in your time of need. She really is awesome! Thank you for letting us know. We look forward to working with you in the near future!

“Great customer service! Great writers! Thank you!”

Helpful Report

Hello and thank you for your feedback! We are very happy to hear that you've had positive Ultius experiences when engaging with our Client Success Team and your writers. Thanks so much for letting us know. =)

“I received quick and polite service from Sara R today before I placed my order. She was very helpful. Will recommend in the future.”

Helpful Report

Hello and thank you for your 5-star rating and recommendation! Sarah has been a valued member of our Client Success Team for a few years now. We can always count on her to be 100% responsive to clients and their needs. It's so good to know that she was there for you! Thank you again for your feedback. =)

“This is a high standard writing service. I know because I have delt with several other writing services and nothing compares to Ultius. They are in constant contact with making sure we are all on the same page. , so that nothing gets lost in translation.”

Helpful Report

Hello and thank you for your feedback! We believe communication is key for staying on the same page too! It's very nice to hear that we've made you happy! Thanks again. =)

“This is a professional writing service. They are on time and their work exceed all other writing services I have used before.”

Helpful Report

Hi T.P.! Thank you very much for the 5-star rating! We really appreciate your compliment. In our pursuit of client satisfaction, we made sure to provide the necessary tools to connect you with outstanding American writers! Thanks again!

“Reliable and decent work. Especially for last minute work. Great company!”

Helpful Report

Hello and thank you for your 5-star rating! A lot of thought went into our order form when deciding on deadlines. In the end, we wanted our platform to include a wide range of delivery options--6 hours up to 60 days-- to suit as many needs as possible We're happy to hear that you were able find a time that fit your schedule! =)

Ultius is rated 4.9 based on 1,338 reviews