UNIQLO Reviews

1.7 Rating 199 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

Questions

Metrics

1.7

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is UNIQLO returns process?

Helpful Report

(10 hours ago)

Greater than 96% of reviewers feedback is UNIQLO returns process could be better.

Helpful Report

(10 hours ago)

0.00%

Industry Average

“ Common technology allows businesses to process returns with only the receipt to original form of payment. ”

- Anonymous

“ Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow. ”

- Anonymous

“ Loyal customer for years but encountered it’s terrible new returns policy where basically you have to pay to try online only items, even though it was click and collect - well you might have made some money by making me exchange this time but I won’t be using your shop again in a hurry ”

- Chris

UNIQLO Reviews

Returns - Difficult