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UNIQLO Reviews

1.7 Rating 200 Reviews
18 %
of reviewers recommend UNIQLO
1.7
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How is UNIQLO returns process?
(2 weeks ago)
Greater than 96% of reviewers feedback is UNIQLO returns process could be better.
(2 weeks ago)
F

Returns - Difficult

0.00%
Industry Average
Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again.
- Fennie
Common technology allows businesses to process returns with only the receipt to original form of payment.
- Anonymous
Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow.
- Anonymous