UNIQLO Reviews

1.7 Rating 208 Reviews

17 %

of reviewers recommend UNIQLO

Company Reviews

Questions

Metrics

1.7

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is UNIQLO returns process?

Helpful Report

(2 months ago)

Greater than 96% of reviewers feedback is UNIQLO returns process could be better.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. ”

- Isa R.

“ SHOCKING customer unfriendly returns policy. ”

- Jane M McKay

“ Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again. ”

- Fennie

UNIQLO Reviews

Returns - Difficult