Universal Tyre & Autocentre Reviews

Name: Universal Tyre & Autocentre
Rating: 4.87

4.9 Rating 1,465 Reviews

97 %

of reviewers recommend Universal Tyre & Autocentre

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4.9

Based on 1,465 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Very helpful and professional, delt with James at chelmsford branch , great sevice”

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(Chelmsford) - Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Friendly helpful staff”

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Posted 7 years ago

“Rob and the team at Chelmsford always deliver a quality service, excellent, thank you”

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(Chelmsford) - Posted 7 years ago

“Popped in late one Thursday afternoon to the Sanford Road, Chelmsford branch of Universal to get a slow puncture in one tyre looked at / repaired. Had to make the drive out to Universal as a tyre fitting company right on my doorstep were not able to help due to a backlog / queue of customers ahead of me. Walked straight into a new-looking fresh and modern reception area and was seen immediately by the manager(?) who listened to my problem and having taken my keys offered me to help myself to free hot drinks whilst he took the keys and drove the car into a work bay for a mechanic to take a look. Within just 15 minutes or so, the mechanic had found a problem (a large screw embedded in the tyre) and carried out a repair. I'd also made the mistake of quoting the wrong tyre to the manager (said "offside rear" and not "nearside rear"), but was impressed that the mechanic had used his initiative and checked the other tyres rather than simply come back with a query to say that the offside rear was fine). Was expecting a large bill for a new replacement tyre, but was very pleasantly surprised to be only charged £20 for a puncture repair to the existing tyres. Also pleased and appreciated the advice that the alloy wheel for that tyre was badly corroded but as a free service the mechanic had removed the worst of the corrosion as he had the tyre off, and applied some sealant to try and slow down further corrosion... all for no charge. These days, with cars ever increasingly being designed (and built) by computers it's become harder and harder to do your own "repairs" and you must entrust any work to a garage, hoping that they will not make charges for any services or parts such as "cracked trumpet valves" you simply don't need and have never even heard of. I myself have been to places where they have insisted on fitting a new tyre, even saying other apparently good-depth within legal limit tyres on the vehicle should be replaced, and felt obliged to take their word and trust they are putting my passengers and my own safety first, rather than looking for a quick profit. The staff at Universal were friendly, amicable, outright helpful and not condescending in any way, making me feel very comfortable that my car was in good hands. Whilst waiting I watched and listened as that attitude was shown to other customers when a mechanic finished what appeared to be a "rush" job for customer, and the manager made a courtesy call to the customer straight away to advise him his car was finished and ready to collect. This is another area so many garages are lacking in; keeping the customer informed. Overall, I couldn't fault the Chelmsford branch and said so to the manager before I left. We chatted about customers and feedback and this post is upholding my promise to give some positive feedback for him and his staff. Regards”

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(Chelmsford) - Posted 7 years ago

Thank you very much for your feedback

Posted 7 years ago

“Went to the South Croydon branch with a nail in the tyre. Fully expecting to be told I would need a new one, but they told me it could be repaired & 15 mins later I was back on the road. Great friendly service. Thank you Charly.”

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(Croydon) - Posted 7 years ago

“Quick and professional service from Universal Greenwich, Thanks Matt”

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(Greenwich) - Posted 7 years ago

“Had to sort a slow puncture. Friendly welcome, quick and professional advice with no pressure to have anymore done than was necessary. Excellent reception from the manager and thanks to Reece and Charlie for getting the job done quickly.”

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Posted 7 years ago

“Very fast and effective”

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Posted 7 years ago

“Really good service with fast, quick, knowledgeable staff, Thanks.”

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Posted 7 years ago

“Joe and the team provided a prompt, efficient service and were friendly and professional throughout. Even made me a cup of tea! My second visit and would highly recommend”

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Posted 7 years ago

“Excellent customer service, friendly and helpful staff”

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Posted 7 years ago

“Fast service james got me back on the road in no time thank you”

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Posted 7 years ago

“Went to tilbury universal, had tyre changed and very happy with the service very honest guys thanks...”

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(Tilbury) - Posted 7 years ago

“I've been a regular customer for years and am always happy with the service provided. I've just popped down to get a replacement tyre. The service provided was quick and efficient. The guys were friendly and professional. Great job :)”

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Posted 7 years ago

“South Croydon Universal always give a great service and the best prices !! Used them 4 times now and each time has been just as good. They also repair tyres when they can instead of just changing and taking your money !!”

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(Croydon) - Posted 7 years ago

“Well service and all staff are very well experience”

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Posted 7 years ago

“Very impressed with the good customer service I had received today. Had my tyres, dics and pads changed within a timely manor and I was kept up to date on my car progress. Highly recommend to a friend or family member”

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Posted 7 years ago

“I had a flat tyre on my way to a meeting this morning. I phoned the Chelmsford office, who were incredibly helpful, replaced the tyre, and had me back on the road to enable me to arrive on time! Brilliant.”

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(Chelmsford) - Posted 7 years ago

“Great service as always from Pete at Universal Greenwich. I can highly recommend for excellent service from friendly professional staff. Thanks guys!”

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(Greenwich) - Posted 7 years ago

Universal Tyre & Autocentre is rated 4.9 based on 1,465 reviews