Universal Tyre & Autocentre Reviews

Name: Universal Tyre & Autocentre
Rating: 4.87

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Universal Tyre & Autocentre

Company Reviews

Questions

Metrics

4.9

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Universal Tyre & Autocentre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Universal Tyre & Autocentre 1 star review on 18th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. Usually use a mobile mechanic but he was on holiday. Had to wait 2 weeks for an appointment and then asked to be informed of cost before repair was made but simply received a text to tell me the job had been completed. Was not given any choice as to type of repair and a very basic repair was made which I had to pay £150 for instead of offering me the choice of a full repair. When I asked about this they simply made excuses. Then car started making noises upon locking and I called to ask for some help and was told I would have to pay for further diagnostics as this could not be due to their workmanship. They seemed to psychically know this without even looking at the car. Disappointed with the performance of the office staff as they do not treat customer well. On the shop floor people are polite and helpful, but the office staff are very displeasing.”

Helpful Report

Posted 10 months ago

“been a waterloo customer for several years and always had great service, was there yesterday and i waited over an hour to be served because apparently theres a lack of staff, simon was very helpful but kept having to answer the phones something needs to be done or you will lose a lot of customers”

Helpful Report

Posted 3 years ago

“Last week I booked my Ford Kuga into the Plaistow branch for a service. The chap on the desk (he never offered his name)was the most rude,ignorant and brash person I have ever dealt with. I thought perhaps he was just having an off day? However,taking the car in today he was just the same. He’s definitely not who I’d like fronting one of my branches. To be fair, my sister-in-law had warned me. To cap it all the service cost £240, which is only a tad under my local Ford dealers price. I blame myself,I should have asked the service cost first. It’s fair to say I won’t be using that branch again. I certainly won’t be recommending it. The desk mechanic needs a course in customer facing skills.”

Helpful Report

Posted 4 years ago

“The service itself was good but poorly delivered by members of staff. Specifically Chris, he seemed very irritated and did not make me feel comfortable at all. I believe you all need to sit down and talk about how you deliver customer service .”

Helpful Report

Posted 5 years ago

“Good service and advice would do better with a discount”

Helpful Report

Posted 5 years ago

“It took three attempts to put a motorcycle tyre on in the correct place and with the correct rotation on a ,spoke wheel, they were totally unaware that the red dots had to be either side of the valve on a Metzler tyre and when they corrected that it had the wrong rotation. What's more they seemed to think it amusing, not for me as I do not live local. I have been a customer for over twenty years, not sure about staying one.”

Helpful Report

Posted 7 years ago

“Be fair, they have been good in the past; but today the guy behind the counter was rude, , whenI came back to pick up the wheel was ok, , but when I got home there was lot of damage to the wheel, , should have looked at the wheel better”

Helpful Report

Posted 9 years ago

“Ok but don't wait minutes if going to be late cancel slot even when told and are rude”

Helpful Report

Posted 9 years ago

Universal Tyre & Autocentre is rated 4.9 based on 1,466 reviews