UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS is the worst company ever!!!!! They did not deliver my parcel, they did not refund us, they made fool of us”

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Posted 2 years ago

“UPS is the worst ever! 2 deliveries from abroad returned because they "couldn't find the address" and "Duty was not paid". Well Fedex, TNT, DHL and Royal Mail deliver here every day. I will make sure nobody ever uses these clowns as couriers to us again!”

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Posted 2 years ago

“90% bad reviews what an achievement!Bravooo! I am updating my review because the situation is getting worse. I paid customs fees upon delivery to ups but ups sent me a letter to pay £5.35 for late fees . Then I received a second letter from control account to pay £70.92 on behalf of ups, like I never paid customs fees. I paid control account because if I didn’t pay them within 7 days they would have charge more interests. So I opened a dispute with both of them and called them several times to explain the situation. Finally ups admitted that I paid customs fees upon delivery! I sent my first email on the 14th of January today 2nd of February but still waiting for refund. Ups replied : Please know that I have forwarded your concern once more to our team in charge, for them to follow up and to provide you with a resolution as soon as possible. Ups recognised that I am right and they made this big mess but they still haven’t refund me! That it’s called stealing! Please don’t use this company it is no serious and reliable!”

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Posted 2 years ago

“worst company ever. They keep failing to deliver my parcel, and they keep telling me I will get my order the day after, but have yet to deliver it on time. UPS are ran by idiots.”

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Posted 2 years ago

“It is a bad company. I paid for an express shipping last Friday to be deliver today (Monday). I tracked the package and called the store and customer service. But my package was never sent. Advice: never pay for extra fee so the delivery will be fast. Plus, they're never going to refund me. This is not right. You're taking people money and don't provide the service.”

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Posted 2 years ago

“UPS claims they delivered a parcel with proof of delivery. They did not deliver it and lied that they have proof of delivery. They are not able to present it. Very disappointed. Avoid them as much as you can.”

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Posted 2 years ago

“Never never use ups they steal packages, they damage, only trust FedEx for large packages and usps for small. Take my advice. Ups is the worst. Thank god they offer insurance, because I had to use it and get my money every time. How do they stay in business??”

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Posted 2 years ago

“The most terrible company ever”

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Posted 2 years ago

“UPS is not a reliable company, I have lost packages due to their indifference or mismanagement. Their customer service is also very bad .”

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Posted 2 years ago

“Review of UPS store 604 Kannapolis NC The staff is always courteous and professional. Customer service is excellent. They are willing to make sure that the customer needs are meet. I drive out of the way to go to this store.”

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Posted 2 years ago

“Expensive rare hatching eggs shipped from USA to Canada. They were well packaged and insulated by the breeder. They were scrambled in their shells on arrival. I have worked with eggs for awhile. grocery stores have eggs shipped in from all across the country and over the border. I cannot imagine how hard they would have had to shake the package that was clearly marked fragile in order to scramble the eggs in their shells. I will go out of my way to never use UPS again”

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Posted 2 years ago

“You can't even get through to speak to anyone anymore, their bitchy automated voice just kicks you off instantly. I have always had good interactions with the service people, but it sucks you can't get any help.”

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Posted 2 years ago

“UPS sent my package back from Sweden to sender in Germany without ever informing me in spite of me be being registered for shipping updates. When contacting UPS, UPS will not tell me what happened so i'm not sure if they even bothered any attempt to deliver at all. Now, i will most likely have to pay for new shipping out of my own pocket but rest assured i will not select UPS as carrier this time Based on my experiences with UPS Sweden, it appears highly likely to me that UPS is a rotten company (or at least their Swedish branch) that deserves to go into bankcrupcy”

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Posted 2 years ago

“I would rate it -5 if would be possible! It's been about a year since they STOPPED DELIVERING to my address , which is PO BOX, ignoring PHYSICAL ADDRESS. FIRST, if you don't deliver, why you even accept packages? Second, I always include PHYSICAL ADDRESS, and they DON'T WANT TO DELIVER !!!! THIRD, they have phone number, instead saying: we cannot deliver, they could call and ask: HOW CAN WE DELIVER? But they just send packages back without any calls and notifications! This is being a year, since this started and so annoying and disturbing: I have to spend time and the stuff I accept don't arrive when I need it!!!! Ridiculous service!!!!”

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Posted 2 years ago

“UPS is absolutely terrible. If I'm not home they've taken the package to some drop off site instead of my home, even though there was no signature required for the package. My last package was lost for 1 month because of their negligence, and I've received crushed boxes even though the front of the box says "fragile". They are completely careless and unprofessional.”

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Posted 2 years ago

“ce in the world Worst delivery service in the world, even worse than Hermes. There drivers do not even attempt to deliver your item. You will be waiting the whole day for a package only for them to tell you that your address is wrong. When in fact your address is correct. If I had a choice, I wouldn’t even give them a star. I will not be purchasing from any retailer that uses them in the future. A very dishonest and poor company.”

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Posted 2 years ago

“Avoid at all costs. They failed to deliver my parcel. Said it was my fault because I had not filled in forms they did not tell me about and then REFUSED to refund me. Customer service was awful!”

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Posted 2 years ago

“Keep missing collection when the customer is screaming at us. Why bother having a delivery firm when you can’t deliver? Would be a zero out of 10 if available.”

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Posted 2 years ago

“The same price that would get a delivery to your door gets a delivery to local shop where I have to search through a pile of parcels to find my package while blocking the aisle for other shoppers. Decide to return the item purchased. Follow the instructions to use return label and show my invoice to the shopkeeper at the UPS drop off point. Shopkeeper says invoice not necessary, takes my package but refuses give me a written receipt. 10 days latter my now very battered parcel is back with me with a sticker saying it had no invoice! Get new return label, tape receipt to back of parcel and take to shop, they still won't give me a receipt of posting and say the business with the invoice was UPS - nothing to do with them. Utterly shambolic - and a lot of unnecessary work for me.”

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Posted 2 years ago

“Very very poor service by UPS We had Avery important returns to Europe But very horrible surprise that parcel was sent back to us after 15days of long waiting We had to chase them every song day Very very poor customer service and management.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews