UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no update at all bad bad bad bad bad”

Helpful Report

Posted 1 year ago

“I shipped an item via EBay in a box that I purchased that was labeled by the manufacturer as size 20” x 20” x 4”. EBay informed me that UPS charged me an additional fee, because UPS said that the box was 20” x 20” x 5”. I have used the same size box from the same manufacturer before when I shipped by FedEx - no problems. So - it seems that UPS up-charged me for their benefit.”

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Posted 1 year ago

“UPS is literally the worst. I didnt pick them for my shipping. The items I ordered were sent thru UPS. First they sent me an email about tracking. When you try to call the Customer Service, you hear annoying robot on the phone trying to fix your issue which it cannot. It wont let you pass on the representative until a few minutes of craziness. Finally when I got hold of someone, they told me that the package will arrive from 12 noon till 4.15 pm. They said someone has to be in house to receive the item and sign for it. No one came. I was stuck at home and couldnt do anything just to find out UPS never showed up either. All employees of UPS should be sent to United States Postal Service or Fedex for training. UPS is the worst.”

Helpful Report

Posted 1 year ago

“Customer service is appalling and sneaky. Unacceptable. They say one thing then do something completely different. I hope to never have to use their services again. Companies like this should not exist. It would be a blessing if they went out of business. They are a disgrace and they'll lie to you to get away with anything. Shame on them. Please do not bother replying to this email. My feedback is above.”

Helpful Report

Posted 1 year ago

“Package was delayed for 3 days, then I received an attempted delivery notification ..after checking cameras, there were no ups workers anywhere near my street. House..called customer service who gave me a hard time stated i would get a call back. Next day i called again..placed me on hold to speak to supervisor for 30minutes..had to call back the next day for the rep to go you have to call the seller..until I forced him to get a supervisor who was just as useless”

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Posted 1 year ago

“Worst ever!”

Helpful Report

Posted 1 year ago

“My parcel was due today between 0915 and 1215, I took a days leave to make sure I could accept delivery, the package never arrived and now at 1940 the tracker had just been updated to say delivery is tomorrow between 0915 and 1215, at no point did ups attempt to inform me that would not be delivering today, appalling service, you can't even speak to a real person to find out what's going on, never again!”

Helpful Report

Posted 1 year ago

“I had a particularly unpleasant experience with UPS in Canada, as they charged me an exorbitant brokerage fee, making me pay $100 for a mere $10 duty. I cannot, in good conscience, recommend this service to any of my friends.”

Helpful Report

Posted 1 year ago

“SHOCKING AVOID AT ALL COSTS If you value your time.. then please do not use UPS their delivery tracker is useless with no real time tracking and customer services department which is outsorced to India are totally useless and waste of time.. YODEL are far better at deliveries. . At least you can track their drivers at real time.. been told delivery expectations for morning and its now late evening!! With no promises or guarantee of delivery other than clinging onto dear hope.. pathetic company lack of professionalism at every level.. Do not offer time of delivery. . Only for it not to arrive yet.. Doubt common sense will prevail in this daft company. . You have lost my trust and based on client reviews . I am not the only one..”

Helpful Report

Posted 1 year ago

“Paid for 48 hour delivery. Was supposed to arrive on 1st November but didn’t arrive until 6th November. Customer service line was awful. Asked for a manager to call me back three times - never received a call back. Rude staff. Online system change of address doesn’t work. Rip off service would never ever recommend or use again. Avoid at all cost”

Helpful Report

Posted 1 year ago

“Ups charge me £289 for £137 clothing import items, I had worse ever customer service, calling billing customer service they out me trough clearance department, they hang up phone or i spoke 6-7 people and nobody answer me clearly, they charge £236 for 20% Vat for £137. They explained value if goods 20% which is £27.40 , freight fees, i have no 8dea whats that because i paid 250 euros for shipment and £7.49 adjustment vat. I waited almost 2 months for dispute and still didnt get clear answer”

Helpful Report

Posted 1 year ago

“My package said it would be delivered by 7pm. Please called customer service when it did not arrive and the rep said it would be delivered by 7:30. At 8pm I called back and was then told it would be delivered by 8:30. By 9pm package was still not delivered and the tracker on the website was still saying it was to be delivered by 7pm. This is extremely infuriating considering it was a very important medical device that was being shipped and the fact that both customer service reps lied to me. Driver never came and package never showed up.”

Helpful Report

Posted 1 year ago

“I'd give a zero if I could!! My neighbour witnessed a UPS van (BJ19 ZCX) reverse straight into my garden wall and recycling boxes! Damaged the wall and snapped the legs off my recycling trolley! UPS basically sent the driver and his supervisor round who spoke to my neighbour who clarified she'd seen the driver do it, the driver refused to say anything and then the company denied anything had happened, passed it to their insurers who said without cctv there's nothing they can do! UPS continued to ignore me, not even an apology. Absolutely disgusting. Steer well clear because this company couldn't care less about anyone or anything. All about the money and screwing the little people.”

Helpful Report

Posted 1 year ago

“Worst company. They employed people that steal item and they can't account for missing items. My tracking number is 1ZA4Y7100441555989. None of them is responding to me. They immediately trick u to file for a claim that never comes. Customers service is useless when it comes to information. They refused to provide the details of my missing items. And would not say where they have a physical office.”

Helpful Report

Posted 1 year ago

“I've been waiting on a delivery for over three days! Called customer service and no help, just excuses! Received texts messages out for delivery, on the way then back to out for delivery.. unprofessional parcel delivery company! This should be ZERO stars for UPS in Austin, Texas!!”

Helpful Report

Posted 1 year ago

“Quoted £61 on their website to send an item. They charged me £162 I'm disgusted. Tried to speak to them but nobody can actually give a reason for this massive overcharge! They just say it's a quote. But over double charge is just disgusting. Don't use UPS !!”

Helpful Report

Posted 1 year ago

“Took longer than expected to deliver as in a month longer when finally delivered the drive through it up the stairs and walked off should have been singed for contact the company said they had a word with the driver refused refund even though it was broken said they will be back in contact been over 6 months naw no response at all”

Helpful Report

Posted 1 year ago

“I live in a rural area with the nearest stores 1 hour away. I depend on mail order for lots of things. Now UPS has decided not to deliver to my home on Monday and Wednesday. I called to complain and the lady I spoke with lied to me and told me they are still delivering on those days. They are NOT. And do I get a refund on shipping since they are not delivering on the day I paid for? This is very annoying. I am no longer a fan of ups.”

Helpful Report

Posted 1 year ago

“Ups Ireland worst service ever. This is the second time you are keeping my belongings for weeks without any explanations. No legal department, no resolutions. Drivers are not equipped with a phone so they simply don’t call and don’t delivery the parcel. I am waiting my package since 3 weeks this is simply unacceptable. Invest in your resources, invest in your equipments. Worst delivery company ever.”

Helpful Report

Posted 1 year ago

“Wrong shipment charges and shockingly unethical practises I am writing this review to express my extreme disappointment and frustration with the unjust and unfair situation that has unfolded regarding a shipment commissioned by our client in Japan in September 2022. Since April this year (8 months later), UPS UK has been attempting to hold us accountable for the costs of this shipment, even though it was not commissioned by us and that we never agreed any responsibility for its expenses. We have engaged with UPS agents, clearly conveying that this shipment was not initiated by our company, and thus, we cannot bear any liability for the associated costs. Shockingly, it has been brought to our attention that UPS has manipulated the original waybill document with the deliberate intention of charging us for a shipment that we never authorized or agreed to. Our attempts to address this issue have been met with nothing short of frustration and futility. We have reached out to the complaint team, only to be handed from agent to agent, each repeating the same unhelpful responses without any genuine intention of assisting us. This pattern of evasion and lack of accountability is deeply concerning and does not reflect the level of service we expect from a reputable company like UPS. What perplexes us further is the stark contrast in practices between various shipping companies. While some industry leaders such as DHL require digital approval prior to shipment acceptance, or withhold delivery until payment is settled, it appears that UPS's operational system is alarmingly underdeveloped. Resorting to questionable tactics like harassing innocent parties and falsifying documents to extract payment is not only ethically questionable but also highlights a serious flaw in their system. As a consumer, it is both outrageous and distressing to witness a corporate giant like UPS arbitrarily impose charges on individuals and small businesses for services they never consented to, especially when these actions involve tactics that undermine trust, like manipulating documents. Such occurrences leave smaller companies like ours feeling powerless and unfairly targeted. While the damage to our trust in UPS has regrettably been done, I am compelled to believe that there are still individuals within the organization with a genuine sense of fairness and empathy. I implore these individuals to step forward and help us navigate this unjust debt that has been thrust upon us. We understand that mistakes can happen, but how they are rectified speaks volumes about a company's integrity and commitment to its customers. We sincerely hope that UPS will take a close look at this situation and rectify it promptly, not only for the sake of our company but also to restore faith in the values and ethics that UPS should represent.”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews