UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lies, lies and more lies... 'Attempted delivery' notes when camera evidence to the contrary.. 'Pickup location refused the package' when they did no such thing. Systemic problem at UPS. Please just admit your glaring issues and deal with them rather than habitually lie to customers...”

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Posted 10 months ago

“These guys are an absolute joke. If I could give zero stars I would… lies lies lies.. your tracking system is a joke too.. use anyone else but these unreliable losers.. I’ll sooner deliver my packages myself before I use these idiots.”

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Posted 10 months ago

“Use DHL instead! Terrible customer service. Lost our packages which we have sent out for a family holiday. Passed back and forth between departments, no one really knows whats going on with the package and now have been on hold for 65min to speak to a manager. UPDATE 15th Feb: I think I have tried calling UPS over 20 times, everyday on holiday we called to find our goods. We were always directed to a call centre in India, no one really cared where the bag had gone. 7 Days in we were told the suit case had been lost and an investigation had been started. Not once did a Manager ever call us back. I have just come off the phone to UPS to be told, 14 days later that no investigation has been raised, after multiple Managers have told us it was. We have sent our remaining bags back by DHL and they arrived home today with full communication thoughout the delivery within 3 days. We will never use UPS again for anything. I would highly recommend you avoid UPS and send via DHL, a much better company which actually cares and doesnt lose your baggage!”

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Posted 10 months ago

“UPS have the wrost customer service I have ever suffered. Very bad company, AVOID AT ALL COSTS.”

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Posted 10 months ago

“UPS Are By Far The Worst In ireland For Causing Issues When Delivering Your Items... Everytime I receive a parcel from UPS I have issues..... they don't ring you to tell you your parcel is sitting waiting for payment .... Absolutely Useless customer service... I have told all of my agents to Not send my items Via UPS anymore.... Fedex or other carriers don't cause the bullsh*t UPS do ... Stay away & dont use them is my advice ...”

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Posted 10 months ago

“THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE! SO INCOMPETENT! My Parcel was left in their warehouse in the U.K. for over 3weeks. Trying to get through to them and get a refund for the shipping fee is so difficult. Their website is also a lie, it is not easy to get anything sorted, their internal process and communication is a mess.”

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Posted 11 months ago

“Bad customer service, actually the worst this is the worst customer service, i am trying to contact somebody from the billing department from yesterday, i called like 40 times, they just transfer me to somebody else and after like one hour i return to the same person, what is this, i will not use your service again , you loose a customer but you dont care. I pay for two day shipping they received after 4 days, and what you do , i am sorry , what should i do with your sorry??????????????”

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Posted 11 months ago

“Hazlie helped me today with my returns. She was so kind and patient. Good job Hazlie!!!”

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Posted 11 months ago

“Well one it's a monopoly on how we send packages. There are 2....no competitors. And with all of their control money and splendor they can't seem to manage a good tracking app. Just like the airlines...yet shopping apps have play by play. It's not by mistake. Not the way this is supposed to work people. Not here....”

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Posted 11 months ago

“I am very grateful to 2 UPS employees who advised me when collecting my parcel in December and helped me when the parcel was delayed and subject to query in Portugal. Thank you Kyle Wills and Kiel Gibson for ensuring that small,but very important gifts were eventually delivered to my friends.”

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Posted 11 months ago

“I stayed at home for 2 days, waiting for the (promised beforehand) delivery... Never came”

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Posted 11 months ago

“I am going to add to a long list of very bad reviews. Parcel delivered 4th December 2023. Asked for astronomical amount of fee to have the parcel. Gave it back and asked for it to be returned to sender. Was an expensive item for my grandaughter. It was down on tracking as labelled and returned to sender. After contacting and ringing Ups depot, sending emails constantly and filling in claim templates and contacting the sender it is now 29th January and have not got anywhere and no refund. I'm only glad I didn't pay the full price for the item. This company is absolute rubbish. My parcel is stuck in a warehouse in Preston. Was told it was lost then found and on its way and its still stuck in a warehouse.”

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Posted 11 months ago

“Your company is the worst!! I will Never order from you again I didn't receive what I ordered. I have been trying to send the shirt back but can't get a return label. The shirt was not personalized and the birthdate was wrong”

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Posted 11 months ago

“Don’t use them they will mess up or lose you packages. Such a let down”

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Posted 11 months ago

“3 items ordered since December,and 3 gone missing. I honestly believed that Suer were the worse ,but they have met their match with UPS.”

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Posted 11 months ago

“Put it like this, when I order something and see then that ups are delivering it. I know I won't be getting it for a long time! THE WORST DELIVERY SERVICE EVER!!! don't know how they still in service! If I could give minus stars I would!”

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Posted 11 months ago

“The worst company!!! All the time same problem, from 1 week I phone them 3-5 times per day becouse AGAIN I didn’t receive my parcel and I got from them just LIES.. is nobody able to do something there. Last year they lost my 5 parcels..all the couriers Fast Way, An Post, DHL etc.. are coming to my adress just UPS no.. It’s annoying..”

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Posted 11 months ago

“My sister paid to have a package delivered to me within two days. It is four days later and no package. I have notified her and told her to demand a refund.”

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Posted 11 months ago

“Package stolen in a german warehouse. No any answer, investigation is zero effective. They are lying and just looking for excuses. totally unacceptable and shame.”

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Posted 11 months ago

“Stay away from this company!!! I DO NOT RECOMMEND!!! Terrible service, lying employees, unqualified customer service. I ordered in advance, a very important thing for me. I received a message that it should be delivered on the specified day!! Three days of waiting, nervousness and destruction of all plans, but I still haven't received the parcel, although a clear day for receipt was reported in the message. After that, there was a call from one of the branches and they asked if I could come and pick up my parcel from their branch. Employees are not qualified, not knowledgeable. With a very poor level of spoken English. No service at all. After calls to customer service, there is no response either. Very disappointed!!! The lowest rating in everything!!! DO NOT RECOMMEND!!!”

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Posted 11 months ago

UPS is rated 1.2 based on 2,137 reviews