UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE SERVICE!!!! I hope all companies stop working with them.”

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Posted 2 years ago

“It already happened at least 4-5 times where UPS returns my parcels with no explanation. According to the tracking numbers, some information were missing, but instead of contacting and telling me what was missing they returned the packages. When I tracked the parcels though, it showed that they "made" several attempts to contact me, which is a complete lie. They never contacted me! Recently, one of my suppliers tried to ship out a parcel with UPS and once again they returned it to sender because according to the tracking number the consignee address wasn't correct but it wasn't true either. I checked the address and it was correct. And every time, I contact the call center they can't even tell me what document is missing. It's simple a waste of time and money to deal with them. I rather use FedEx or DHL”

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Posted 2 years ago

“First time I used UPS in a long time. They lost a package I sent to a customer and week later I tried them again and they broke that item. Tried to get my money back for both, they didn't even refund me the shipping cost for the lost package. Lost money on both items. UPS just lost a customer!”

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Posted 2 years ago

“The worst. Online never works, chat never available, can't login to account. They have no interest in trying to help customers and seem to go out of their way to make it impossible to even get in touch. Cannot think of a worse service. Don't understand why anyone would use UPS. Will not buy from a supplier again if I know they use UPS as too much of a headache.”

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Posted 2 years ago

“Never use the company...they slap on loads of hidden charges on your customer on delivery and will not hand over the delivery until they get those charges..From my experience of this company many suppliers do not realise this predator company is doing this and you will have lost that customer for good”

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Posted 2 years ago

“This company it a joke.Never every...”

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Posted 2 years ago

“Never again! If it’s possible to give a 0 star, I would!”

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Posted 2 years ago

“Two Words: NEVER AGAIN!”

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Posted 2 years ago

“If it was possible to give 0 starts I would. Most unreliable company I know of. Don't call customer service unless you have hours. They make false claims as to why they can't deliver. I've had a package "out for delivery" for 7 days before, and receiving other packages just fine from UPS in the meantime. There truly is no excuse for this unprofessionalism. Last time I checked false advertising is illegal. And what about retaining something that belongs to someone else for up to a week, for no legitimate reason? The worst part, there is no accountability or attempt to make things right or resolve the issue.”

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Posted 2 years ago

“Had a package coming to us that we didn’t know the sender so curious to get the package. Package ends up showing delivered but we look everywhere and it’s nowhere to be found. Doorbell camera never went off so we looked all around garage and house. Can’t find anywhere. I have spent all morning trying to get in touch with a human customer Service person at UPS as I have no contact information for this sender. I don’t no what was in the box. All the virtual assistant will do is say file a claim and then hang up or say it was delivered. I have tried all kinds of statements and nothing will get me to a live person. I have tried Facebook messenger and they just say package is from name of place and was Delivered. I keep telling them I have no clue who it is or what it was. I need to know a phone number or address for the sender. I need someway to Contact the place. I have googled the name of the place and think I know what might be in the package but I need help. I am getting no assistance from UPS and they could care less. I believe this is my diabetic supplies but not really sure. No customer service And they could care less that there delivery person screwed up.”

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Posted 2 years ago

“UPS delivery sucks!! Attempted delivery today of 2nd Day Air, rang doorbell ONLY once, no knock, then scanned, left note and took off. Not even an attempt to ring twice or knock. This the 2nd time UPS does this, they absolutely SUCK!!! I have asked my vendor to offer Fedex option, will NOT use UPS again.”

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Posted 2 years ago

“Worst service Thr is no overnight but they charge you.”

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Posted 2 years ago

“So not only do they dump packages at the post office, now they won't give you the details of your package tracking.”

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Posted 2 years ago

“Buenos días, Lamentamos las molestias que esto le ha ocasionado, en referencia a la reclamación XXXXXXXXXXXXXXXX, le informamos que el pago se realizó el día 09/02/22 Ref. CHKDT CHANGED > XXXXXXX, se hizo por el valor declarado de este paquete siendo un monto de 1.000,00 eur a la cuenta bancaria que finaliza con los números 19966. Y una nota de crédito a su cuenta de UPS en concepto de cargos de envío por el monto de 18,11 eur. Acepte nuestras disculpas por cualquier inconveniente causado, Sheila García -Europe DI-ES & PT - -UPS LIMITED- _____________________________ Hola, Sí, he recibido 1.000 euros, pero mi reclamación fue en total 1.648,95 euros. Además, pagué 39,95 euros por el envío y no 18,11 euros como dices. O sea me faltan 648,95 euros _______________________________ Estimado cliente, En referencia a su reclamación, le informo que según consta en nuestros registros al momento de enviar este paquete se declaró como valor 1.000,00 eur, por lo que el abono se hizo de conformidad al valor declarado. En cuanto a los cargos de envío el abono se hizo de acuerdo a la factura emitida por UPS, menos el pago del valor declarado. (adjunto captura de pantalla de la factura 202260003338). Para mayor información, por favor referirse a los términos y condiciones en la página web (ups.com) https://www.ups.com/.../webco.../es_ES/terms_carriage_es.pdf De nuevo acepte nuestras disculpas por cualquier inconveniente causado, Sheila García -Europe DI-ES & PT - -UPS LIMITED- __________________________________________ Los 1.000 euros eran la única opción cuando les pedí este servicio. Es por eso que quería que este problema se escalara. Consulte el correo electrónico adjunto de sus colegas de UPS en el Reino Unido. Solo asume la responsabilidad de tus errores!!! _____________________________________________ Estimado cliente, Lamentablemente no podemos procesar el monto total que solicitó debido a los términos y condiciones que aceptó cuando se creó el envío. En este caso de acuerdo a nuestros procedimientos la indemnización se hizo de conformidad al valor declarado para este envío. Para mayor información, por favor referirse a los términos y condiciones en la página web (ups.com) https://www.ups.com/.../webco.../es_ES/terms_carriage_es.pdf De nuevo acepte nuestras disculpas por cualquier inconveniente causado, Sheila García -Europe DI-ES & PT - ____________________________________________ Su colega me dijo que tengo derecho a escalar mi reclamo y recuperar todo el dinero que perdí, ¡y usted me dice que eso no es posible! ________________________________ In other words, even do you have insurance with UPS they WILL NOT PAY YOU BACK FOR ANY OF YOU LOSSES!!!”

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Posted 2 years ago

“This company is so bad at the moment. Delivery dates are totally unreliable and change constantly. A delivery that should have taken a few days took 3 weeks and then tuned up unexpectedly with another delivery service? Second shipping was 2 packages in one order- collected and shipped at the same time, one arrived, the second is who knows where? 2 days later and still no package. Completely unreliable. Unable to speak to anyone.”

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Posted 2 years ago

“Item arrived broken and dented, has to have been dropped from height or thrown? Was heavily padded, strapped and taped. UPS completely unhelpful, say item not wrapped to their specifications. Advice to senders? Get specific wrapping instructions from UPS for each individual item, adhere to them or use alternative carrier.”

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Posted 2 years ago

“UPS lost another package, AGAIN. They make the claim process is so difficult, to deter us, maybe? Talking to someone on the phone is nearly impossible. And when you do the conversation is a complete waste of time.”

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Posted 2 years ago

“Worst customer service. They don't understand customer service and lie just to get u off the phone”

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Posted 2 years ago

“UPS have lost my package and are blaming me the sender and the receiver for abandoning a very important package. When told that neither of us have abandoned they then said the address was incorrect. Not so. I have been sending items to that address in Jamaica by other couriers for a long time without any problem. I have tried claiming on line but was directed back to their customer service centre who sent me back on line. It has been over 6 months now and cannot see a satisfactory conclusion. UPS needs to get their act together. There are other good couriers out there and I would suggest using them.”

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Posted 2 years ago

“UPS are a complete joke, the worst company ever. DO NOT USE!!!!”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews