UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS is by far the worst courier service I have ever in my life worked with!! I was supposed to receive two packages from a shipper who I have done business with for over 10 years! I never ever had a problem with FedEx or any other courier, other than UPS by the way. The two items I purchased from the reputable shipper were now sold out online and in store and the retail value of these were now $1200!!! The packages were scheduled to be delivered on a Monday. I waited all day and finally around 5:30-6 pm I went into my UPS app to check where they were since they were on the truck in route since 8 that morning. Come to find out UPS noted on the app, again I wouldn’t have known this if I didn’t go in and check (no notifications from UPS and my notifications are enabled in the app btw) that the address was missing an apartment number. But here’s the thing, I verified with the shipper that they had my correct address and they did. They had my address including apartment number. So I went in to UPS and updated my address and highlighted the apartment number that they said was missing on their side. The system accepted it and said they received it and when I spoke to UPS they said it was entered in CORRECTLY. The following day I was watching the tracking through the app, I kept coming back and refreshing because I was excited to get these two packages. By the time it hit 5:30-6 pm the following day, I refreshed the app and it said that “customer refused packages” which is NOT true! I never spoke to the driver, no one ever rang my door bell, and I never saw the UPS truck. NOT ONCE!!!!!! I was patiently waiting and checking on the hour every hour!!!! So then… furious at this point I call UPS and that is when the nightmare began. I spoke to at least 7 reps from UPS over the week and I was given excuse after excuse and empty promises. No one could tell me where my package were at because that night I wanted to go to the facility that the driver apparently returned the packages too, and pick them up. They couldn’t find them! So then I saw through the app that they were shipped out of the local warehouse at 3 am. I called furious again, and at this point they had told me a manager would call me back - never did, called again I was promised a manager would follow up in 20 mins, never did. And it was like this the entire time. I finally got in touch with a manager who wrote up a case number… which is another joke in itself. The manager stated that I could call UPS on Monday when it’s back to it’s finally destination and they could re-route the package. I called on Friday since I saw it scanned through at a warehouse and asked to speak to a manager. Again it took 20 mins talking to a representative and I kept referring to my case number and told her I need to speak to someone higher up. After that argument for 20 mins finally I got to a manager. I asked the manager to read what the notes in my case had said and it was NOTHING we discussed with the previous manager who created the case. No where In the notes did it say that I needed to call back in once it goes through a scan to have them flag the packages and re-route them to me. NO WHERE. Again - another lie!!!! So the other manager said that they were going to call the shipper come to find out they needed me on the phone so I called the shipper where I made the purchases with. UPS asked them if they could re-route the packages and per policy the shipper cannot do it once it’s returned. The manager who I spoke to stumbled across her words because at that point she knew they messed up big time, and ended up transferring the call to a survey and basically hung up on me!!!! The customer service at UPS is literally the WORST I HAVE EVER EXPERIENCED!! How UPS is still in business is beyond me!!! I am warning you now, DO NOT USE THEM. I’m now out the two packages and I have to pay thousands of dollars to repurchase these that are now sold out through the shipper!!! UPS didn’t do a damn thing about it, took no responsibility other than “something happened to our system and maybe the driver doesn’t know the area” are you KIDDING?!!!!! ZERO stars in fact negative stars. They can’t read at UPS apparently and management doesn’t give a damn. Clearly.”

Helpful Report

Posted 2 years ago

“I would like to provide feedback on your delivery service based on my experience with UPS. My package was scheduled for delivery today, so I changed plans especially to be home to receive it. Unfortunately, it was not delivered and returned to the depot as the flat number was missing, despite that this information was provided by the recipient. Also, the delivery driver seemed to make no effort to contact any of the flats to find out which flat number the package receiver lived in. There's no number or way to contact the depot for me to try and pick up this package myself, and the phone customer service were unhelpful. Could you please improve your service by contacting the receiver before delivery if this information is missing to save disappointment + time for both me and UPS as it now has to be re-delivered in three days (which is too late as I needed the package by today).”

Helpful Report

Posted 2 years ago

“Import Scan was completed 10 days ago but I still not be able to receive my parcel. With 20% VAT in UK but UPS charges over 50% of the parcel value as Government Charges, no break-down, no explanation. It keeps postponing the estimated delivery with some random "delivery attempted" but actually no one came and no one gave me a call.”

Helpful Report

Posted 2 years ago

“It not deserve even one star never again is the worst service that I have received of my entire life and zero customer service after 20 days I still not received my parcel after saying we out for delivery for 2 times but never they show up and my parcel is stacked on some warehouses waiting for what? I been called and is always An answer machine that says that I need to wait for the next scheduled day for my parcel to be delivered . I call messaging them to let me know if can I go to collect no matter which part of the country is located I am seeking and tired to wait for my parcel to arrive. But never I received an answer. Avoid at all costs”

Helpful Report

Posted 2 years ago

“UPS is absolutely the worst I only gave 1 star because I don't see a zero. The driver said thanks for this heavy fxxxing box you xxxhole. Such poor customer service,I reported it and he's still working, shoulde be fired immediately”

Helpful Report

Posted 2 years ago

“Definitely one of the worst delivery companies in the UK. UPS failed to deliver an urgent item to us in the UK. The reason given on their tracking was "The service selected is not available to this destination address.", even though they had made a (yet again delayed) delivery to us just before Christmas. I spent 1 hour and 45 minutes on the phone to their call centre in Manilla, I was assured that my package would be delivered the following day. The following day I received a text and email to say that I had requested the delivery to be delayed. I had to make a 2 hour round trip to their depot to collect our urgent parcel. U Pile of Sh*t used to be one of the best delivery companies, now they are definitely one of the worst. I would not currently recommend them to anyone.”

Helpful Report

Posted 2 years ago

“The driver stole my iPhone.”

Helpful Report

Posted 2 years ago

“Poor customer service, no guarantee your parcel will be compensated if stolen or lost. No delivery proof will be provided. If any issues will happen you'll end up loosing your money. If you can I advise using alternative companies like DHL or Fedex. Much safer.”

Helpful Report

Posted 2 years ago

“Received email telling me my package was by my front door. When I looked out there was no package. Why can't I complain to a human instead of an answering service. My dying sister sent me a large package last year. When I got it, it was in pieces. UPS is the worst.”

Helpful Report

Posted 2 years ago

“Need signature for package. Told them to save driver a wasted trip would pick up in person at Tulsa hub. Charged me for saving drver a wasted trip. Will ask all package deliveries not to use ups.”

Helpful Report

Posted 2 years ago

“Weather fine. One UPS truck delivered package in AM fine. Second package was held by another driver for "poor weather conditions." I dunno- maybe he's driving in a different state, town, dimension?”

Helpful Report

Posted 2 years ago

“I ORDER quite a bit of stuff and have never had a issue. All the drivers have been really polite and friendly. Waiting on one tonight and one was delivered next door. Went out and checked to make sure thier was not a mix up. No mix up. Driver was super upbeat and nice to me. WISH I got his name because he deserves a shout out for a fantastic job.”

Helpful Report

Posted 2 years ago

“Ups couldn't properly deliver a package to their own address”

Helpful Report

Posted 2 years ago

“"UPS suck so hard they need to change from shipping to porn" 4 months and counting still no answer they just take poor to the next level, Customer service is pointless whatever they tell you the reverse will happen. if they tell you you are going to get a call-back you will not. I have had a claim open for 4 months and still no resolve just excuses. UPS needs to be banned from the UK - I have sent this to you ups along with the court documents Update - what a shock no call back just a generic reply on here to make it look like they give a s-h-t 06/01/22 update - ups are classing 4 months to deal with a claim as a backlog and their s-h-t customer service cannot tell me when this will be resolved and they seem to think this is acceptable - ps what another shock I failed to get the call-back from a manager Reported to trading standards and soon to be going to a small claims court to resolve this issue”

Helpful Report

Posted 2 years ago

“Why does it cost the same $48 to send a 10 lb box 200 miles as it does to send a 30 lb box 1000 miles?”

Helpful Report

Posted 2 years ago

“Package was suppose to be here 3 days ago for 2 day shipping. I've seen Fed Ex trucks pass my home and I've seen 2 UPS trucks pass my home. Their tracking updates say it's weather related delays, but I see the delivery trucks driving around.”

Helpful Report

Posted 2 years ago

“Can you please deliver my parcel since beginning of December. This is the worst service ever. You refuse to deliver and no good customer service. I can never use this service again and I will tell as many people as possible that they should not try to use the nonsense service.”

Helpful Report

Posted 2 years ago

“Though UPS tracking states that the last three packages were delivered to me, they were not. One was at a neighbor's house (out in the weather), one was never found, and I have just filed another "claim" for the second which was marked as delivered yesterday (06 Jan. 2022). It is my understanding that the fee I pay UPS for shipping means that the item will be delivered to my house. I can not contact a real person by phone and the claims service is ineffective. Clean up your act UPS.”

Helpful Report

Posted 2 years ago

“Worst delivery service I have came across this is the second time I have had a negative experience with the company. I was rudely spoken to by 2 advisors who did not help with my query and just passed me to about 5 different departments and the last department I was passed to was closed and I did not get anywhere. Trying to navigate the website is awful and they also do not provide updates on parcels. The entire company is a shambles they have lost my parcel.”

Helpful Report

Posted 2 years ago

“One day late due to parcel going to wrong destination. Been in all day waiting for delivery on the tracking up mentioned that it been delivered on the doorstep. Unfortunately not. Contacted UPS which was a waste of time. They told me that I need to contact the retailer. I wouldn’t even go be them one star.”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews