UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually LOVE UPS and go there for everything. But, the manager of the one off Cumberland is so rude every time I’m in there. From talking bad about corporate to complaining to customers and mumbling and cursing under her breath. Normally I don’t complain or write bad reviews but she’s very rude.”

Helpful Report

Posted 2 years ago

“3rd time driver left package by dumpster 10:00pm delivery. We live in the country. Package damaged by rain that night soaked through. Will return damaged items. Waste. Item # 1Z6817R00323067127 I called customer service. Could hardly understand the guy. I give "0" stars. Not the first time this has happened.”

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Posted 2 years ago

“The delivery guy is extremely rude by making rude comments unprompted and unprovoked. UPS needs to make sure they are hiring people who know how to treat customers.”

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Posted 2 years ago

“Absolutely the worst company I have had to send a return package through.”

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Posted 2 years ago

“Terrible service. Total timewasters. UPS keep emailing delivery notifications and then do not bother to turn up. UPS could not careless about their customers. I do not know what UPS have done with my Package. I will never use UPS again.”

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Posted 2 years ago

“I had a total of 8 packages delivered i didn’t order It was supplies for my daughter. I had to leave them a note because I was going to be gone no one here It couldn’t be canceled once in route. Amazing job ty They returned it for me without hassle”

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Posted 2 years ago

“One does not need to look far to see the poor quality of UPS. I run a business that has a five star rating, that is not easily done. UPS in almost any review you look at is a one out of five star. UPS will not pay out for anything you pay extra insurance for. I was expecting a delivery today and they're shipping it to the wrong address. I have tried contacting UPS on their website, on their app, three phone calls to no avail. So the medicine that has been delivered to us today will not get delivered for a minimum of four days. The simple fact that there's no way to change the delivery address of a product is disgusting.”

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Posted 2 years ago

“Worst service of UPS. They do not know how to talk with customer they are lier”

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Posted 2 years ago

“Facts many of us don't know about UPS. I did not know either until I went to the UPS to do more than only shipping a package. I discovered that UPS are owned by individuals who in my case was living overseas who knows where. So when something went wrong and I tried to get hold of a supervisor I was told the store had an owner who lived overseas and could not be reached. So Beware you are dealing with foreigners who are safe somewhere and you can not reach them. Another fact, if you chose to ship your package USPS through them you will pay double at the UPS store and they will not tell you there is extra fee. Also if you want to add insurance they charge extra but the USPS does not approve that insurance and your package will be shipped uninsured even though you paid for insurance. The people who worked in the UPS store I visited were absolute liars and unprofessional in every behavior.”

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Posted 2 years ago

“It doesn't even deserve a star. I sent a package from the United Kingdom to Spain 2 weeks ago, it has not been delivered yet, and although I paid all the taxes, the recipient received an email in which he has to pay an extra 253 euros. UPS IS A SCAM”

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Posted 2 years ago

“Horrible customer service and you guys suck at delivery anything. That’s the one thing you do and you can’t even do a good job at it.”

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Posted 2 years ago

“I paid extra for 2 day shipping. My package didn't arrive in 2 days and the excuse I was given was it wasn't delivered because of drivers workload. Pathetic.”

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Posted 2 years ago

“Absolute worst delivery company ever. Almost impossible to talk to a representative. They make notes in thier system and drivers have no idea about them. Package sits in my own home city for 5 days because of them.”

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Posted 2 years ago

“This is the shi*tiest delivery company I have ever come across. I try to send a brand new iPhone 13 pro max with them to Germany. First, they told me that they lost the package, then a couple of days later they came up with a different story, now the package was damaged... I asked then if the package is damaged as you say, can I please see a picture of it. I started a claim process, no pictures of the damaged phone, no money back and nobody answering email, fax, or phone calls. The only information they gave me is that I have to wait up to 2 months for my claim to be finished and to get my money back. The phone is worth 1700 EURO that's a lot of money and with no phone. Don't use this company, they are several others that are way much better, and at least their customer service works”

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Posted 2 years ago

“Ordered a phone through T-Mobile they unfortunately used UPS. So I received a box completely demolished and tape back together and guess what... the thieves of employees they hire stole the phone put the empty phone box back and taped it. How bout do a background check and stop hiring petty people”

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Posted 2 years ago

“I live in Pomona, I came out my home at approximately 1:20pm on a Wed and I see UPS delivering a package 📦 to two of my neighbors that's normal but what I found disturbing was the Asian guy that was delivering the packages 📦 was throwing them in my neighbors yard🤔. I was leaving anyway so I followed the truck to his next stop and took a picture of the truck and license plate. This is very unprofessional I hope the package 📦 wasn't fragile 🤦🏻‍♂️”

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Posted 2 years ago

“The worst carrier. Never on time with anything. Always takes twice as long as they say it will when you book it. 'Expedited shipping' in one instance took 5 weeks to ship from Germany to USA - a major route with dozens of flights daily! Germany to Australia, minimum 2 weeks. In both cases they advertised 1 week. . With other carriers expedited services deliver in 1 week. Never using again. Bad experience every time.”

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Posted 2 years ago

“UPS is hands down the worst delivery service ever. They'll charge you for expedited delivery or even a regular delivery knowing in advance it's not going to be there on time cuz none of their deliveries on time. And then they lie customer service sucks it definitely leaves a lot to be desired. Don't waste your money or time”

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Posted 2 years ago

“Delivery keeps getting pushed back, and working with customer service was atrocious. Best they could offer is charging me $9 more to pick up my package myself?? This is a package that has been out on delivery 4 times now.”

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Posted 2 years ago

“I AM Beyond livid !! UPS had a super lazy lying , don’t wanna do their bleep bleep job driver today for my neighborhood !!! So I’m supposed to get a much anticipated packages today . It’s been delayed since it snowed last week which is totally understandable. So I’m excited today to get my packages finally . I’m watching the notices like a HAWK !! I’m a UPS my choice member and the packages was also on the ROUTE app as well letting me know their coming today . I sat in my front room and also had cancelled appointments for today so I wouldn’t miss my delivery. It was that serious to me . LOW AND BEHOLD , I get a notification on ups app saying DUE TO SEVERE WEATHER CONDITIONS, my package won’t be getting delivered. I was confused at first . Cause I’m like severe weather conditions??? Our streets are clear . So I was like what’s going on? I immediately call UPS and I’m like what gives . Why am I not getting my packages today. This lady told me that the driver said “it was unsafe to drive and he didn’t want to get stuck” . My right hand to GOD , that’s what I was told by customer service !Im posting pictures for you all to see the “SEVERE HAZARDOUS WEATHER CONDITIONS” , THE DRIVER LIED THROUGH HIS RAGGEDY MOUTH ABOUT !! So I tell her that’s a lie unless the driver was going to park on the sidewalks. My streets are clear . Matter of fact I got my mail today and FEDEX was delivering packages in our neighborhood today also . So why couldn’t this particular driver do his JOB !! Because he LIED about the weather conditions of our street on Cherokee street in saint Louis, Missouri !!! I hope like hell corporate sees this post and knows one of their LAZY drivers lied through their teeth about it being too “HAZARDOUS DUE TO WEATHER “ , to deliver packages on my street today !!! I also found out drivers have the ability to put in severe hazardous weather conditions as a reason to not deliver instead of getting approval through management first !!! What kind of BLEEP is that !!! You want to know what makes this even more outrageous, a UPS truck drove down my street while I was on the phone with customer service . Some straight bull s*** !!! And now , BE SURE TO LOOK AT MY PICS FOR THIS POST , thank you , because you can clearly see the DRIVER PUT “ HAZARDOUS conditions due to weather “ in the FIRST NOTICE @ 1:19 pm !!! Then @ 4 something SOMEBODY re did it and added “ emergency situation & or severe weather “ !! That my fellow reviewers is called : trying to clean up your mess and save your a** . Thank goodness I was smart enough to screen shot the original message . Because , I KNOW for a fact they would have called me a liar to my face . I will NEVER forget this !!”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews