UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“maybe they picked up my box, maybe they did not. The courier disappeared...the parcel was never found, customer services lie systematically...avoid it at all cost”

Helpful Report

Posted 2 years ago

“I am very disappointed with the service UPS provided during my last shipment. In the past their service was on point. Apparently, this time my package has mysteriously gone missing. I wouldn't have mind so much if this was a regular shipment. However, this shipment was for an occasion on this Saturday. Now on top of working my fingers to the bone for 20 hours I have to give a refund. I actually could have just driven the package myself if I had known all this was gonna happen. The staff showing no compassion is another thing that's bothering me. I was provided a phone number that no one has answered in 3 days. That's called the "run around". Thanks UPS!!!! Now let me try to restore my name...smh”

Helpful Report

Posted 2 years ago

“My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.”

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Posted 2 years ago

“Service is slow and been having issues with the package 📦 not arriving on time and I pay extra from 2 day shipping and arrives more than 5 days later.”

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Posted 2 years ago

“Second package lost by UPS within 5 weeks. After 6 days of no delivery on an overnight package ....I asked them to aid in tracking the package that was being sent from Sarasota FL to Naples FL overnight. They claimed to have located in Indiana and told me it should be delivered in another 6 days. No offer to try and expedite and no effort to show any empathy to the issue they have caused. Our business and anyone we can influence will no longer use UPS. Our decision to never use again wont directly affect such a large corporation but maybe if enough businesses choose other better shipping options eventually they will be forced to better service their clients when they mess up bad.”

Helpful Report

Posted 2 years ago

“I had a very bad experience with my order number 1ZW19V346891233835. I have been informed by the payment of shippment just before to be informed by the receiving of the order. I was informed three times about the delay, once, it was supposed to arrive yesterday, yesteday become today, and today, I was informed that will come Monday. Mean while, I have been forced by their wrog information to stay home.to receive the order. I am unhappy about their awful services provided, is a shame.”

Helpful Report

Posted 2 years ago

“1Z6NTF666800009411 Hi all, 1Z6NTF666800009411 nobody knows anything at all about my watch, this is very frustrating, how it is possible that a big and well known company like UPS is unable to resolve an issue and give a clear answer to Mr nobody like me, but well, maybe that's the problem you don't care about your Mr nobody customers, that's a pity. Have a good day Regards Walter Russo”

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Posted 2 years ago

“You all are terrible!!! UPS equals USPS when it comes delivering your items!”

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Posted 2 years ago

“If I could I would leave no stars. The customer support landline is just awful. The workers clearly don’t care or have time to help their customers!! So rude for no reason!! Absolute headache from them I swear to god they’d leave you frustrated :(”

Helpful Report

Posted 2 years ago

“I am still waiting for my package after 10 days, despite paying extra for express delivery. They got everything wrong - with delays over customs and finally delivering to the wrong address and leaving it in the porch and now they seem to have lost it altogether.”

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Posted 2 years ago

“I can say without shadow of a doubt that this is the worst delivery company available in whole UK at the moment. Don't ever, EVER use it ! There're so many other delivery companies and every single one of them is better then UPS. I was promised that my parcel would be picked up begore 1 pm - nobody showed up, I called after 2pm and was promised that sbd would show up before 3 pm - nobody did. I called after 4 pm and was promised that driver will call me within an hour. After 5 pm I was advised that driver finished for today. I called the next day and was advised to wait for the driver, he "should" show up before 5 pm. My house is monitored, nobody even touched my door, I was waiting at my door almost whole day and they did not even bother to call me. My friend had the same experience and I regret I had not spoken to her before making a huge mistake and call UPS.”

Helpful Report

Posted 2 years ago

“very very worst collection service I ever had in my life, the man he can't wait for a minute to collect the parcel, The parcel and the label are ready but he can't wait until stick the label, he didn't wait even 40 second. he was rude.”

Helpful Report

Posted 2 years ago

“UPS CHOICE Website is abysmal. Why not shut down? I have attempted to correct my address approximately twenty times with no update whatsoever. In desperation, I have labelled my old or wrong addresses with name DO NOT DELIVER HERE. It is a sad state that I had to update to a monthly membership to try and fix this-- to no avail. As for package deliveries I have had mostly negative experiences trying to track or finding missing packages. On a positive note Duluth, MN office is most responsive, helpful, accommodating and customer service oriented so this rating is not for them.”

Helpful Report

Posted 2 years ago

“Lost my package foolishly, no customer service, no effort to find it, no refund, no emails/phone calls, and you have to call the 1-800 # and jump through hoops to speak to someone in India”

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Posted 2 years ago

“I purchased a shipment with insurance for a package valued at $1800 from UPS online. I paid extra to have a driver come pick it up. On security camera, I saw the driver pull up to the house, never get out of the vehicle, and drive away in under 3 seconds. He never took the vehicle out of gear. Just a stop and go. So, I eventually decided to take the package to a UPS customer service center myself. The UPS website says that to file an insurance claim (in the event my package were to be lost or damaged), I would need to provide a signed receipt from a UPS employee that I would receive at the time I give them my package. The UPS employee at the UPS Customer Service Center told me her computer could not tell her if my package was insured or not because I bought the label from the UPS.com website. She said she could not provide me any signed receipt to validate the UPS insurance that I purchased as required by their coverage policy. I now understand that this is a scam UPS pulls to get people to ship without getting the required documentation so that when a claim is filed, they can simply say "Oh, you should have gotten the signed receipt. Sorry, we can't cover this." Needless to say, I will not be falling for this again. I am deeply disappointed by UPS. They used to be my go-to shipping company. I just can't justify that at all now.”

Helpful Report

Posted 2 years ago

“This is the worst place ever! Order from Home Depot and for the last 3 days they tell me it will be here... Still haven't got my order! I even ask if I could just go get it and they wanted to charge me to do that... REALLY! I will never use them again. FedEx delivered half of my order 4 days before it was suppose to be here now I'm waiting on the other half from UPS and can't even get it. How are they still in business?”

Helpful Report

Posted 2 years ago

“If I could leave no stars I would. UPS delivered my package but it wasn’t delivered to me. Awful customer service. Called 3 times and nothing was resolved. Now the 3rd agent said that they did not deliver my package and to wait until 7 pm and that they had my package and would be delivering to me. Lies upon lies.”

Helpful Report

Posted 2 years ago

“UPS has messed up delivering my packages twice in less than a months time. They're drivers are liars! Making stuff up so they don't have to walk into an apartment complex to deliver a package. It's either you were home, or needs a signature, and this the best one yet "refused" why would I refuse a package i paid for???!! All the other excuses are lies as well because I work from home and they never attempt to delivery. I never have trouble with FedEx or Amazon. I'll stick with them and hopefully UPS finds reliable employees.”

Helpful Report

Posted 2 years ago

“Why isn't ZERO stars an option? They changed the delivery address of a very important package I was to receive 2 days ago. I also paid an extra $30 for expedited service. Now, they know where it is but no one is willing to look for it. They don't care that I'm about to be homeless because of their lack of customer service. I want to scream!! No one here cares. They just don't care. Oh and good luck reaching anyone to speak to. I literally had to drive to the Austin Hub and while the people acted as if they care, they don't. They even asked me to come back in a few hours when they offload a trailer and they can look for it. I came back and they just flat out told me they won't look for it.”

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Posted 2 years ago

“If I can give them zero would give them. package was supposed to be deliver on June 8th and its June 9th and I still don't have my package. They lying they don't keep their promise, 1Z3113800398105825”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews