UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was to be delivered 8/5/22. Check tracking at 8/4/22 to see delivery had now pushed out an entire week (8/11/22). The package which was to travel Florida to utah hadn't even left the origin facility until 8/4/22. It literally sat there for an entire week. Find out from one agent, after to talking to 6 others, That the reason was because it was left behind after employees failed to put on original truck and it then took them an entire to recognize and fix an issue. And they way of fixing a 100% at fault issue was to simply put it on the next truck and it "gets there when it gets there". Then package delayed another day (now 8-12-22). Every agent i spoke to on this issue either plays dumb and just repeats "check tracking for updates" or outright plays damage control on behalf of the Florida location that cause the week long delay. Every delay was not communicated to me. No update emails, nothing. I had to find out but checking status of delivery. No effort to expedite delivery either. At this point I have screenshot proof of their agent stating its 100% their fault for the delay, and despite that no effort to delivery my package faster. Still at ground delivery snail mail, because it wouldn't be fair if they endured the burden of their own mistake.”

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Posted 2 years ago

“Alas, UPS driver just tossed the 42" onto the stairs in front of our door. And the TV screen is completely destroyed. Lovely - just lovely. Can we rate the driver/delivery a zero?”

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Posted 2 years ago

“Never received package and never got proper tracking couldn't get proper help,will never order from companies that use ups”

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Posted 2 years ago

“Terrible. Never attempted to deliver my package. Never rang the bell or called. Instead took my package to a random far away place. I had to go to your stupid website and create a user name and password just to find out where my stuff was. I just had surgery and this is why I needed delivered to me. Ups, you suck.”

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Posted 2 years ago

“Horrible service from UPS. I have called customer service a number of times, but they continue to not deliver heavy boxes to my front door. I also signed up on their website and specified that I want boxes delivered to my door, but it makes no difference. The last driver left the heavy box in the apartment office, but the delivery notice said that it was left at my front door. Apartment dwellers deserve quality service.”

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Posted 2 years ago

“Your website sucks. Try to track a package and it dose not give any location as where your package is at any time. Just on the way. That is not tracking a package. What help is that? When a package is tracked people want to know where it is. How about some real info.”

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Posted 2 years ago

“I would not even give one star but had to to post this review. My new sign says it all. They will hopefully never see another penny from me!”

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Posted 2 years ago

“They used to be great. You can forget it now! Packages come in from a week later or more, than the usual 3 days I am used to You try to local office forget it! Can not getting but a beeping noise. Then I call the 1800 number wait over a half an hour, only to give me the same useless number. Are the 3 stooges running the post office? I honestly don't know how you make through a day. Just degusted. If you don't fix your procedures people are going to want a private company running it that are capable.”

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Posted 2 years ago

“UPS is the worst delivery carrier please merchants stop sending my package UPS only use Amazon, USPS or FedEx. When it comes to these carriers I get my package. I had two different carriers delivering my package today UPS and Amazon. Once again Amazon meet my expectation in delivered my package and UPS failed me. I Hate UPS with a passion they need to go out of business so the real carriers can do all the deliveries with no worries. I have a picture of Amazon doing what UPS can’t do which is drop off my package which is sad.”

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Posted 2 years ago

“package was shipped with 2nd day air cost. they have changed the shipping date 4 times and can't tell me where my package actually is. they won't reimburse they shipping costs. could have got this package quicker with ground shipping. I think they have lost this package because its SOMEWHERE!!. This isn't the first time this has happened. this is just plain poor service.”

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Posted 2 years ago

“Showing incorrect tracking on customer interface. Package delays for days then committed date. Customer center staff is also very rude and does not support any tracking updates. Doesn’t even show correct physical location of shipment on tracking interface. Basically shipment seems lost and customer has no information. I would never use UPS again…”

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Posted 2 years ago

“This company will go out of business really soon. Now they are charging for you to pick up your missed package. they also charge for you to change the date. this is ridiculous.”

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Posted 2 years ago

“Useless Useless. Ordered a bicycle from Germany. Took 1 day to go from Germany to London. UPS then put it on the wrong van and took it to their Edinburgh depot instead of Glasgow!!! Now because it's a Friday it won't be delivered until Monday!!! How can such a large worldwide delivery company get such a simple thing, like picking the right van, so wrong!!!!!”

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Posted 2 years ago

“3 times trying to deal with having a home pick up and 3 times, they didn't pick up and when I called they had the wrong address. I repeated the address 4 times on my first call and she still got it wrong. The second agent read it back to me but still typed in in wrong. I hope I never have to use them again.”

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Posted 2 years ago

“Amateurish and failed. Expected delivery on a Friday so stayed at home near front door, but got a 'failed delivery' email, although the driver had clearly not been to my house. Spoke to UPS customer service who twice promised that the local depot would contact me to explain and/or resolve the issue, but neither call happened. On the Monday I stayed at home again expecting a reattempt at delivery, and got a 'delivered' email although no package had been delivered to my house. To make matters worse, UPS would not tell me where the package had been delivered. Thankfully a neighbour suggested a street halfway across town with a similar name, which was in fact where the parcel had been left. A complete failure in every aspect.”

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Posted 2 years ago

“My delivery is well stored in a safe space while I’m not home. Very impressive and reliable service.”

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Posted 2 years ago

“Terrible company! This is the second time this company has lost my package! I called to figure out where my item was and needless to say no one was helpful! They told me there was nothing they can do and I need to request for a refund. They didn't even look for for it. They brushed me off. I hate UPS”

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Posted 2 years ago

“It took me more than 45 days to refund my money from the over charges of duty custom after twice complaints. And UPS didn’t refund the rest of the money. I have a hard time to get in touch with them as they put me in hold for more than 30 minutes and transfered me to voice guide. Related parcel with Tracking # 1Z2061X56802623355 and case # 0097588303 This was the last number I contacted to: 1888-520-9090. Thank you for your concern”

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Posted 2 years ago

“Terrible service. Booked a parcel for pick up. Paid for the service, filling in all details, going from UK to Portugal, including asking for all customs, etc. charges to be charged to ME. Sender (ie. person who did not book or pay for the parcel) charged weeks later for "taxes and duties" even after I myself as the receiver in Portugal had already been charged almost the same customs charges than the value of the parcel! Tried contacting UPS in EVERY way - Facebook, phone, etc. get passed around but NOT ONE EMPLOYEE CAN EXPLAIN THE SECOND CHARGES ISSUED TO THE PERSON IN THE UK. TOTALLY ILLEGAL - AVOID AT ALL COSTS.”

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Posted 2 years ago

“This is the worst by far company to deal with. Every freaking clerk has a different lie to tell you. They don't know what the left nor right hand is doing. They don't take responsibility for there actions They find someone else to blend, you all for supervisor, oh there're too busy. They are there just to get paychecks. I'm going to do my best never ever have something delivered to me nor my family members from this company again. FED EX is the best.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews