UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

Write Your review

Tell us how UpTrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent transaction and quick responses with great service. Highly recommended!! :)”

Helpful Report

Posted 4 years ago

“Process was way to long, communication was slow.”

Helpful Report

Posted 4 years ago

Hi Lou, Thank you for providing feedback on your experience. Our records show that your extended processing time was due to our Operations team waiting to hear back from you because your device was found to be in a different condition than you had described when your order was placed. For ethical reasons, we cannot automatically assume that our revised offer is accepted and we cannot proceed until we have confirmation from the owner of the device to do so. This is why you received multiple texts and emails from our team informing you that your offer would expire soon if we did not hear back from you. Your feedback has been helpful and we will continue to improve our processes to make them as smooth and satisfactory as possible. Please let us know if there is anything else we can do to help. Thanks again!

Posted 4 years ago

“Needed phones to trade in to AT&T to get an offer. Bought two phone from Uptrade and was amazed at their service. Kept me informed every step of the way, when they shipped they also sent a video of how my personal product was packaged. Good arrived in excellent and secure packaging and they passed AT&T's rigorous trade in test. So I 100% recommend UpTrade the only site probably with legit phones.”

Helpful Report

Posted 4 years ago

“Sent phone in on June 11th to sell, on July 6th still have not received payment or any further correspondence past we will notify you once we receive it. It was shipped via fedex from the label that they had provided. If this company truly cares they will reach out to me via a phone call and make things right”

Helpful Report

Posted 4 years ago

“I had a previous bad experience ordering a used phone online, so I was really hesitant to order one from UpTrade. I was shocked that they sent me a video of my phone being cleaned, packaged, and that my name and address was on the label. It made me feel so much better. The phone arrived fast, looked brand new, and worked perfectly. I am definitely pleased with my purchase and with UpTrade.”

Helpful Report

Posted 4 years ago

“very satisfied with the phone I received, exactly as advertised and Uptrade provided great communication and speedy delivery of their product”

Helpful Report

Posted 4 years ago

“Process was extremely easy. Submitted the trade-in specs (iPhone 7 plus - mint condition). Received email with order number and shipping label. Shipped phone and received an email notifying that the package was received. Next, received a link to an unboxing video. Finally, received email confirming iPhone was as described and an e-check was sent the same day. Amazingly simple and straightforward process with full transparency throughout the entire process. Will use again!”

Helpful Report

Posted 4 years ago

“Best pay out! Fast Pay! Kept me informed every step of the way! Very satisfied! A++++”

Helpful Report

Posted 4 years ago

“I complain about my phone being always hut when am using it or charging it.”

Helpful Report

Posted 4 years ago

Hi Wale, We are disappointed to hear that your new device is giving you trouble, but we are here to help in anyway we can. A supervisor will be reaching out to you shortly to further assist you with your device. Thank you!

Posted 4 years ago

“The process is easy, I just wish I could have tracked my phone during the shipping process. There is also no one to contact with questions. But I got my check so I guess that’s all that matters”

Helpful Report

Posted 4 years ago

Hi Tamara, Thank you for providing some feedback on your experience! You should have received tracking updates that were sent to your phone via text message as long as your package was shipped under the label that we provide. Also, the best way to reach us is through our support email: support@uptradeit.com which can be found in your order confirmation email as well as on the 'Contact Us' page on our website. Please feel free to contact us if there is anything else you might need assistance with. Thank you!

Posted 4 years ago

“Uptrade have been a wonderful company to do business with. Quick to respond to enquiries and very easy to get issues solved. I wouldnt hesitate to visit them again.”

Helpful Report

Posted 4 years ago

“Outstanding experience! I wish all my purchases and engagements were as good as this with UpTrade, truly fantastic. I highly recommend for anyone looking to trade in a device.”

Helpful Report

Posted 4 years ago

“Price was decent and delivery was super quick (ordered Monday, came Friday). I purchased an iPhone XR/Black/Excellent/T-Mobile and it came exactly as described. No glitches, no scratches, battery health excellent. Phone was not blacklisted and was paid off. Overall, I'd highly recommend UpTrade if you're looking for a used phone from a reliable source. Side notes: I actually have MetroPCS as my carrier, but TMobile phones still work with T-Mobile (but not vice versa). All you need to do when you call to switch your phone is say it is unlocked, and you'll be able to switch as you would with any MetroPCS/unlocked phone. Also iPhone XR's SIM placement is tricky, chip side should face up.”

Helpful Report

Posted 4 years ago

“Phone was in great condition Priced well”

Helpful Report

Posted 4 years ago

“Nicolaus has been very good”

Helpful Report

Posted 4 years ago

“Love the phone. Just as described looked new.”

Helpful Report

Posted 4 years ago

“The whole process was easy. Uptrade kept me in the loop through out the whole process. On the day they received it, they showed me a video of how my phone was unpacked. They tested it and sent me the eCheck within hours on the same day! Highly recommended!”

Helpful Report

Posted 4 years ago

“Very good experience with you. I'm recommend you all my family and friends, thank you.”

Helpful Report

Posted 4 years ago

“I recv’d my phone within 2 days as promised. Very good packaging and sanitized. Looks brand new as advertised. With OS 13.5 I was able to transfer everything from my old phone in less than an hour. I highly recommend this Company. I Will definitely shop again.”

Helpful Report

Posted 4 years ago

“Phone arrived fast & in mint condition!! Will shop here again!”

Helpful Report

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews