UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the best price compared to all the other competitors for phone buyback. The process was simple and relatively quick. I'll be back the next time I get a new phone and need to sell my old one.”

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Posted 4 years ago

“Good, easy company to work with. Different options to select from meaning different phone carriers as well as competitive prices. Return policy generious.”

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Posted 4 years ago

“I purchased a Samsung Galaxy S10. Condition was 'best' as described. My only dissatisfaction was the delivery time. It took 12 days for the product to be delivered. Customer service was excellent and they always answered my call without having to wait long. I would purchase again and up to 5 stars if they improve on delivery time.”

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Posted 4 years ago

Hi Tom, We had a few shipping challenges due to the rush of the holiday season but we are back on track. We hope that you will give us the opportunity to provide you the perfect experience in the future. Thank you for your feedback!

Posted 4 years ago

“I recently ordered a iPhone 7 plus days ago...and I wouldn't be so upset about it if I knew they would at least ship it already because it's been 9 days and all the reviews I have read have been fairly positive.So does it take this long for everyone? because i seriously ordered a phone case and some other stuff days after I ordered the phone and they got here yesterday 😑”

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Posted 4 years ago

Hi Logan, I apologize for the delay in shipping as this is not the standard that we hold ourselves to. We will definitely take this as a learning opportunity to make sure this does not happen again. Your patience is appreciated and we are here for you if you need anything down the line. Thank you for feedback!

Posted 4 years ago

“I ordered in time for Christmas. I paid extra for expidiated shipping. It said 1-3 days. They called to tell me that it didn't go out on time because of how busy they are. They said they sent me an email stating that processing can take up to 5 days. Of course 5 days doesn't equal 1-3 days and 5 days of processing wasn't stated when they advertised to me. Now, I won't get my daughter's Christmas present until after Christmas unless I pay an additional $71 for overnight shipping. Of course, they won't pay the difference for their error. No, I have to pay for their mistake if I want it on time. DON'T ORDER FROM THESE PEOPLE IF YOUR ON A DEADLINE!!”

Helpful Report

Posted 4 years ago

Hi Deanna, Thank you for providing feedback on your experience. We regret that we did not live up to the expectation that you had from us, and the expectations that we have set for ourselves. Your experience will help us better our processes to improve our customers' experience in the future. Once again, please accept our sincerest apologies and thank you for taking the time to speak to one of our representatives about this. We hope you give us another chance to be perfect in the future.

Posted 4 years ago

“Was very apprehensive, after reading many company reviews, when looking to sell my 3 Galaxy S8's. Found UpTrade on Flipsy site... being one of their Trust-Verified stores. Their quote was one of the higher ones, so I decided to chance it. I was pleasantly surprised by the entire transaction process. They were in constant contact every step of the way.... from the moment I dropped of the Fedex package, to their receipt of the package, with a video sent of the unpackaging, and finally to the inspection and sending of the eCheck. All in all, dropped off package on a Friday, and received eCheck payment by Tuesday. They even answer their phones, when I had a question! I highly recommend them!”

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Posted 4 years ago

“I would absolutely 100% recommend upgrade. The process was so simple to follow. Extremely quick response and payment.”

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Posted 4 years ago

“As easy as it gets. Thank you for the great service.”

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Posted 4 years ago

“Excellent experience selling my OnePlus 6T. Compulsively upgraded to a 7 Pro so needed to sell the 6T. UP Trade offered a good price and hasa selling procedure that is slick and fast. They send a shipping label. There is messaging all along the way where they acknowledge the shipping process. Once received, they provided a Vimeo video of the unboxing. Shortly after that, they checked out my nice 6T and sent an electronic check which I easily deposited with mobile banking. The whole process was awesome smooth from start to finish.”

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Posted 5 years ago

“Amazing prices. They were a little delayed in finishing my order but the customer service team was amazing to work with. Will definitely recommend to my friends and use again. Thank you UpTrade!”

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Posted 5 years ago

“This by far was the best find for me. In the past I would sell my phones on Ebay. After all the fees I found that UpTrsde is the only hassle free, no risk way to go. Very professional, well communicated company. If you are honest with them they will be honest with you. I would suggest them to everyone. You will not be disappointed”

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Posted 5 years ago

“Very nice company to work with. They were slightly delayed in getting my order processed”

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Posted 5 years ago

“Uptrade is a bait n switch scam! Do not resell your phone to them. Similar to other reviews, uptrade received my phone and proceed to indicate that there were several problems not present prior to sending. This includes a scratch that was shown in the unpacking video AFTER the individual rubbed the screen/phone numerous times with an apparent cloth. Additionally, they noted that the phone was further damaged and not working. Nonetheless, during the unpacking video the individual dropped the phone! They then did not provide documentation or proof of the phone not working, although the video showed it turned on and began working. This is all concerning and why I ensured to video and document the condition of the phone prior to sending. Therefore, it is my feeling that their “analysis” is an attempt to ensure minimal payment, while they also physically demonstrate their own poor practice (dropping phone, rubbing with cloth prior to documenting appearance). Finally, upon contact, I was never followed up with by their support team. Poor, poor, company that should never be utilized if you hope to obtain the most ethical and appropriate services.”

Helpful Report

Posted 5 years ago

Hello Miss K, I have reviewed your interaction and I would like to personally apologize for the way your order was processed. Our goal is to pay the highest price possible, as we believe in always providing the best possible value to all of our customers within our platform. Our customer service group is reaching out to you, so please let us know if you have any other questions or concerns. Once again, thank you for your business.

Posted 4 years ago

“Slow as a turtle stuck in molasses. Will bait with high price then switch. Takes forever to get initial quote and then get phone back if you don’t agree to lower price. Still haven’t gotten phone back to see if it’s the same one I sent them. Stay away.”

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Posted 5 years ago

Customer service is the absolute most important aspect of our business. We regret that you did not have the best experience and we will certainly learn from this as we move forward. Thank you for taking the time to talk to us and I'm glad we got everything sorted out for you in the end. Please reach out to our customer service if you need any help from us in the future at Support@uptradeit.com.

Posted 5 years ago

“Very good, fast process. Excellent communication.”

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Posted 5 years ago

“Quick and easy transaction.”

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Posted 5 years ago

“Super quick and easy process”

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Posted 5 years ago

“Are fast and responsive to me.... Give me a decent price for my phone....there was a little chip in the side that probably didn't make a big deal didn't touch the screen but they still deducted a couple dollars they deducted $20 for it..... Oh well not a big deal...they pay me by E-Check which is okay just takes a couple days to cash in your bank.... All in all Good Company..... I figure they're just a start up company trying to make a few dollars... but hey it get somebody a job in American!!!! That's what I like....Best of luck.... Anybody reading this they are trustful that's with my transaction...”

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Posted 5 years ago

“I sent them my phone. When they received it, they dropped the price they would accept to 30% of what they promised me. Complete waste of time.”

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Posted 5 years ago

Hello, Our apologies if you felt that you did not receive a fair quotation. We strive to give the best value possible as you can see from our many other positive reviews. We have to be meticulous with the grading of all devices to ensure that we provide the best possible value for everyone that uses our platform. We do appreciate your feedback as we will work hard to help you and our many other customers, better describe device conditions before sending to us. This will help to set better expectations in the future. Again, please accept our apologies for your less than perfect experience.

Posted 5 years ago

“I admit I was nervous sending 2 iphones (flawless iphone 10 and an older iphone 7) worth a considerable amount of money to a company on the internet. Thankfully, they did exactly what they said. I was VERY satisfied! They are a legit and honest company that I would recommend to anyone and everyone. Not only were they the highest offer, they honor honest descriptions, they pay Very fast with an email check you can cash the same day they inspect it!! They had great automated emails keeping me informed throughout the process and included a phone number in the status emails provided to call with questions once the process started. This proved helpful as I did have a question. They quickly got me to a person that I could talk to about my "Flawless" description of my iphone 10, which I agree is a high bar to meet but they were very fair and in the end agreed that the very very minor micro scratches may not have initially been categorized as Flawless by the letter of the law but they are a fair and reasonable company and we agreed that upon appeal it was so close that they would allow the flawless description of my 2 yr old phone. They are fair and honest and will give you the value they say they will when you give them an honest description. Very impressed with this company. I will definitely use again!”

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Posted 5 years ago

UpTrade is rated 4.5 based on 952 reviews