UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Up Teade was a great experience! The phone was at a decent price and was in great condition. I recieved it quickly and recieved text to let me know exactly where it was and when it landed at my door! I would definitely deal with up Trade again. Thank you for a great phone at a great price!”

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Posted 3 years ago

“Excellent condition, works wonderfully well.”

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Posted 3 years ago

“Everything was great! The iPad was just as described, it got here with no issues, and has worked perfectly so far!”

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Posted 3 years ago

“It was fine, thank you. I'm havinh health issues right now. Please excuse this short response. Tnx”

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Posted 3 years ago

“I've had great experiences thru uptrade. Much better quality refurbished product Then there competitor BMrkt. Good team of people. 4.6 out of 5.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very fast! Phone is in great condition! Reasonable price! I will definitely order from uptrade again when I need another phone!!”

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Posted 3 years ago

“Speechless !”

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Posted 3 years ago

“So far this has been really good. The phone came quickly and it looked good. It is working as it should. If this holds up I would definitely do this again.”

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Posted 3 years ago

“I love my phone. I bought the XS MAX in good unlocked. Everything works perfectly fine. I definitely recommend buying from UpTradeit.”

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Posted 3 years ago

“They said my phone wasn’t functional, and offered me $0. I know it was in working order. When I asked for it back, they magically offered me $12. Seems like they were trying to rip me off. Communication took weeks too.”

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Posted 3 years ago

“I sent my Samsung S7+ in and was offered me $340. For $17 you can expedite your process so I did. I send my phone in which is in mint condition and receive a video of them unwrapping my phone. Days later I get a revised offer. They say there was a scratch on the screen but no scratch when the screen is on. New offer is $260. Then I accept because I'm over the hassle, and select ACH payment (PayPal higher fees or e-check no fee but 10 day payment). So.for ACH (which costs them NOTHING with the bank, charges 1.99% plus a fee. I can't post pics but here is the video they sent showing the immaculate condition my phone was in https://vimeo.com/498126624/2e9e1a6880 Password 4789”

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Posted 3 years ago

“Initially I was pleased with the Iphone 7 I ordered for my son, until we went to activate it and found out that ot was only AT&T compatible and we needed Tmobile compatible. Now I have emailed Uptrade 10 times and all I get is an automated response. I was told I would be able to exchange or refund and now for a month I have no resolve, stuck with a phone we cannot use. I get blown off by them repeatedly. I will be reporting them to the Attorney General. I have one email response where they admitted to their error, but still no follow through to resolve. First time purchase with them, will be last disgusted.”

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Posted 3 years ago

“I had such a great buying experience from this company. Easy shopping experience and shipped very quickly. The phone is gorgeous, looks brand new! I'll be back for more phones in the future. Highly recommend.”

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Posted 3 years ago

“So far very good. My son-in-law loves his phone. Everything is working perfectly.”

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Posted 3 years ago

“Fast shipping. product was exactly what was described and works great.”

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Posted 3 years ago

“Little slow on the updates, but no complaints. Good to see this hardware reused.”

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Posted 3 years ago

“Very frustrating experience - sent in a phone, upon inspection they reduced offer by more than half. Which is fine - I disagreed, so I asked to have the phone returned. Then magically the offer was increased. I hadn’t asked for a better offer, though, I asked for my phone to be returned. It took two more requests and three more emails over four days to get them to confirm it would be returned. Now it has been 10 days since they told me to expect return/tracking information and I haven’t received any information or any responses. Be aware that their business model is at least partly predicated on intentionally lowballing the revised offer and hoping you don’t feel like waiting for your phone to be returned so you agree to the offer. Even if you’re successful getting them to confirm that it will be returned, they will make it as difficult as possible. I would advise others to look elsewhere. It appears that the company has a practice of routinely disputing bad reviews on this site. I’d be happy to post the full thread of all communications with them.”

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Posted 3 years ago

“They are scam don’t sell your phones with them, I try to sell my iPhone 7 with them it said $108 next day payment. After 2 weeks they quoted $4 for it, phone was in perfect working condition it was my primary phone. I would not recommend, lastly I requested to return my phone and it’s been more then 4 week they still haven’t returned it. You cannot get hold of support. I would not recommend selling it.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

UpTrade is rated 4.5 based on 952 reviews