Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.73

4.7 Rating 226 Reviews

93 %

of reviewers recommend Urban Natural

4.7

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please DO NOT work with this company. We had a very expensive couch delivered to us. The cover material immediately began to pill, and the sofa was so uncomfortable. We had to jump through so many hoops to get them to even pay attention. We waited for new cover material, and waited...and finally they said, Okay we will give you a refund. Now of course, deliver truck is coming and no refund until they get the couch back. RUN!!!!!”

Helpful Report

Posted 1 month ago

Hi, I can certainly understand the frustration of a product not meeting your expectations. Pilling is something that does happen with particular fabrics used in certain ways or applications. We worked with Rowe, the manufacturer of this sofa, right away to try to do our best to get this resolved for you. This sofa is part of their in stock, quick ship collection, meaning that they have sold hundreds of these frames in this particular fabric, so they were surprised and trying to figure out the issue with the fabric mill. They did not move as quickly to resolve as we wanted them to either, so we, Urban Natural, gave you the option to return the sofa which you accepted. The sofa has been picked up by the delivery team and once that was confirmed, we issued you a full refund. If you'd like to discuss this further you can reach out to me directly at 201-330-1212. Kind regards, Ali

Posted 1 month ago

“Still undelivered.”

Helpful Report

Posted 2 months ago

Hi, We know it can be really frustrating when orders get delayed. Your piece did not pass quality control in the factory and had to be re-made. We're very sorry for the delay and inconvenience and operations team has been pushing the factory every day for updates and to push the order out the door as soon as possible. Once your piece ships from Copeland's workshop in Vermont, we will certainly update you. Kind regards, Ali 201-330-1212

Posted 2 months ago

“return policy sucks”

Helpful Report

Posted 5 months ago

“I don't know what I ordered from you?”

Helpful Report

Posted 2 years ago

Hi Gail! You ordered a lovely large round wood tray from Ethnicraft from us back in November around Black Friday! I know that's a busy shopping time so things can get lost in the shuffle. I hope the tray is great or it was a wonderful gift for someone in your life. If there is anything else we can do for you please let me know. Kind regards, Ali

Posted 2 years ago

“I placed an order for this lamp. Two weeks later was told it’s out of stock. Ok. So I waited 1 month to check in to see if it had been restocked. It’s now $1000 more than before! WOW! From price $1250 ish to $2300! So disappointed. I can appreciate price going up. All things are. BUT DOUBLE 👎👎👎”

Helpful Report

Posted 3 years ago

Hi, We have had many price increases from our Vendors over the last 3 months and your original order was unfortunately placed at an erroneous price. We are a small team and mistakes happen -- we apologize, which is why we sent you a gift card for the inconvenience. If you'd like to re-order the item, you can reach us at hello@urbannatural.com or 201-330-1212. You can ask for Ali, I will be happy to assist you. Kind regards, Ali

Posted 3 years ago

“I ordered my couch in August and it had an expected delivery date of October. The current expected delivery date is March. The website states that they will email you throughout the process to track your order. I have had to reach out multiple times to receive any type of response which is usually just to tell me they have delayed it further. I’m disappointed in their emails as they do not even feel apologetic in their responses and pass blame to other companies. I wish that their customer service was at the same quality as their product.”

Helpful Report

Posted 4 years ago

We do sincerely apologize for the delays you are experiencing with your furniture order. We should have been better at communicating delays with you. Cisco Brothers is located Los Angeles, where your sofa is currently being made, is experiencing a surge in COVID-19 cases. The workshop is at a 50% capacity and has experienced multiple closures for health and safety protocols. We have no control over this. We are not trying to pass blame on anyone. This is just the situation that everyone is experiencing at the moment. If there is something else we can do for you in the meanwhile please let us know. Kind regards, Ali 201-330-1212

Posted 4 years ago

“Extremely displeased, which is unfortunate because PREVIOUS experiences with this company have been outstanding! This last order, although uncomplicated has taken well over 3 months and counting! In MY opinion, this is NOT the way to treat a returning EXCELLENT customer!”

Helpful Report

Posted 4 years ago

Hi, I do apologize your bed has been taking longer than expected. All our furniture is made in the USA by skilled craftsmen. With both the COVID-19 outbreak, coupled with unprecedented demand, all our workshops are experiencing unforeseen delays. We would love nothing more than to get your bed to you as quickly as possible, but unfortunately our hands are tied. If there is anything else we can do for you, please contact me at ali@urbannatural.com or call me at 201-330-1212.

Posted 4 years ago

Urban Natural is rated 4.7 based on 226 reviews