Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.73

4.7 Rating 226 Reviews

93 %

of reviewers recommend Urban Natural

4.7

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Urban natural has a great selection of furniture. However, I do think they can improve their customer service!”

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Posted 2 months ago

“Nice solid wood coat rack with puzzle like retractable hooks.”

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Posted 9 months ago

“Beautiful store and incredibly helpful staff!”

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Posted 11 months ago

“Beautiful, high quality furniture at fair prices. Great customer service. Design assistance is a nice touch. I would rate at four and half stars (half stars aren't an option) as the time to fulfill & deliver my order was long (take advantage of quick ship items if you can).”

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Posted 1 year ago

“The quality of item is good. I think Urban Natural products are priced too high though.”

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Posted 1 year ago

“Beautiful furniture. Fair pricing. Long lead time.”

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Posted 1 year ago

“I'm overall happy with my item, I just wish the product description had included the detail that the ottoman rotates/spins.”

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Posted 2 years ago

“The item was complete ahead of schedule which was great, BUT the description of the item was incomplete. I did not know the ottoman spins.”

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Posted 2 years ago

“Bed frame is absolutely gorgeous - however it has started squeaking overtime that drives me insane every time I toss and turn throughout the night.”

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Posted 2 years ago

Hi Marlena, Thank you for your review -- is it possible your order was under another name? As we don't have a record of a bed order from you. If you can share your order number we'd be happy to take a look and see if there is any guidance we can give to remedy squeaking -- it is most likely an assembly issue that can be addressed with a few steps. Kind regards, Ali

Posted 2 years ago

“What I most appreciated about working with Urban Natural was their commitment to service. When there was a mixup with price of the lamp I purchased, and then when the wrong glass arrived, Ali and Christian worked closely with me to make it right. My new floor lamp is beautiful.”

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Posted 2 years ago

“Love the great selection of Mid Century to Modern Furniture.”

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Posted 3 years ago

“My experience with Urban Natural was great! Quality of the furniture and customer service is awesome. I deducted one star for delivery. The delivery company they are associated with in NJ are okay at best. The delivery guys were in a hurry. They did not want to put the bed together till I forced them as I had paid for white glove delivery. When they started putting it together, they refused to remove their shoes in our home or wear protective covering over their shoes. They just wanted to finish it off and leave. It left a bitter taste unfortunately. The bed itself seems to be of great quality. I hope to use it for years to come.”

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Posted 3 years ago

Urban Natural is rated 4.7 based on 226 reviews