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US Ciate London Reviews

4.1 Rating 3,078 Reviews
75 %
of reviewers recommend US Ciate London
Company Reviews Product Reviews
3,592
 Questions Metrics
4.1
Based on 3,078 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read US Ciate London Reviews
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Email:

Ellie.Read@ciatelondon.com

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Alanna O
Verified Buyer
“I was expecting a bit more glitter than what is in the gloss. Also, the colors shown online are a bit darker than the actual product but overall it's a good product.”
Helpful Report
Posted 5 years ago
Dawn Walls
Verified Buyer
“The colors are so vibrant and true. The glitter is so much fun. It covers wonderfully in one coat and lasts for hours. The customer service is also remarkable. I tried many glitter glosses and lipsticks in the past, I am glad to have found the real thing!”
Helpful Report
Posted 5 years ago
Elissa Walker
Verified Buyer
“Love love love!!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Perfect for the cat eye challenged like myself. Only thing that would make it better is if it came in more than one color.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Totally in love with the Jessica Rabbit and customer service!”
Helpful Report
Posted 5 years ago
Adreana Zarate
Verified Buyer
“Formula is light weight and doesn’t come off as easily as some others; however, colors were nothing like what was shown or anticipated. Pretty, but way off from what I ordered.”
Helpful Report
Posted 5 years ago
Maria Skipka
Verified Buyer
“Never received my products! Someone named Julia contacted me from US sales and she said she was going to send a new order because it looks like my order got lost in the mail. SHE NEVER DID! I will contact my bank to start a fraud investigation on your behalf so i can get my money back. This was my first and My last time ordering from you. Horrible customer service. Maria Skipka”
Helpful Report
Posted 5 years ago
Amber Silvani
Verified Buyer
“Wow!!! LOVE my glitter flip!!! They are AMAZING!!!! All 4 colors I got are wonderful!!!”
Helpful Report
Posted 5 years ago
Alejandra Phillips
Verified Buyer
“I accidentally ordered twice, emailed right away to customer service so that I don’t get charged for both orders. And both were shipped with same colors. So now I’m stuck paying double for the same items. I still haven’t been reached out to and it’s been over 2 weeks. Wish you had a phone number to call. The order I’m commenting on with the 3 items is the one I wanted cancelled.”
Helpful Report
Posted 5 years ago
Elizabeth Owen
Verified Buyer
“Would give none. Been over two weeks with no update to my shipping status. I emailed customer service LAST WEEK no response but then got an email asking for my review. I just want my money back”
Helpful Report
Posted 5 years ago
Amber Baxter
Verified Buyer
“I received my order very quickly.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Absolutely love it!! The color is perfect and doesn’t seem to get smear or fade quickly.”
Helpful Report
Posted 5 years ago
Karen Danner
Verified Buyer
“Arrived quickly and lasts almost all day with only one or two applications. LOVE IT!”
Helpful Report
Posted 5 years ago
Sarah Gwaltney
Verified Buyer
“2 out of 5 only because I got the items very quickly. I'm glad I decided to try this lipstick when it was buy one get one free. I would have been so disappointed had I paid full price. This lipstick is so thick and dry. When I pressed my lips together, a layer of skin came off. Now, I regularly sugar scrub my lips and constantly have them moisturized. This lipstick doesn't apply evenly and no matter how hard I tried, it looked like a toddler colored in my lips. Completely unacceptable for $19 each! And glitter? The pictures you show have beautiful sparkling glitter. The actual lipstick does have glitter, but it's dull and barely noticeable even in direct sunlight. I am highly disappointed and you should be ashamed of yourselves for charging so much for such a horrible product. I purchased 4 and tried 3 of them. All 3 had the same result. Horrifically, I tried the first one on when I wasn't home and since it stains, I was stuck with that mess on all day until I was able to get home where my remover was.”
Helpful Report
Posted 5 years ago
Yesenia Tejeda
Verified Buyer
“I loved the colors, but they are too dry on my lips. Wish they wouldn’t dry my lips too much. I tried the glitter flip lipsticks.”
Helpful Report
Posted 5 years ago
Katherine A Vigeant
Verified Buyer
“I am truly in love with this company! The products are amazing and the customer service is way above average! I will definitely be buying more soon!”
Helpful Report
Posted 5 years ago
Kim Bower
Verified Buyer
“Love this top coat, I was so happy when I found it online.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fast service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Love the products. I have replaced almost all of my old polish with Ciate polish. My favorite product is the status grow!!! It works awesome!!”
Helpful Report
Posted 5 years ago
Jennifer Ullom
Verified Buyer
“Love the product, and it came really fast, great service. Plan to order more products !”
Helpful Report
Posted 5 years ago
US Ciate London is rated 4.1 based on 3,078 reviews
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