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US Ciate London Reviews

4.1 Rating 3,078 Reviews
75 %
of reviewers recommend US Ciate London
Company Reviews Product Reviews
3,592
 Questions Metrics
4.1
Based on 3,078 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read US Ciate London Reviews
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Email:

Ellie.Read@ciatelondon.com

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Anonymous
Verified Buyer
“usually very good products except this time”
Helpful Report
Posted 6 years ago
Lindsey Kubisz
Verified Buyer
“Love the setting spray. So pretty when you shake it up”
Helpful Report
Posted 6 years ago
Kimberly Oxendine
Verified Buyer
“Love the selection of colors! Shipping is fast. The nail polish lasts forever in an application and has great coverage.”
Helpful Report
Posted 6 years ago
Rana Alassal
Verified Buyer
“The blush I ordered is so pretty but not very big for the price.”
Helpful Report
Posted 6 years ago
Shasta Gunsch
Verified Buyer
“My nails look like mermaids! I cannot say enough about the new nail polish! Ciate brand is the best!”
Helpful Report
Posted 6 years ago
Misty Monasco
Verified Buyer
“I received my order in a timely manner. I of had bought 2 of the same thing. So I could give one lip set to my daughter for Christmas this year. I put on one color and fell in love. Creamy and stayed on very easy to apply. Not drying to the lip that is very important to me. I can't wait to get to influencer status to spread the word more about your products I'm in love with them. Thank you for putting out a great product. Misty”
Helpful Report
Posted 6 years ago
Beth Beverly
Verified Buyer
“I love Ciate nail polishes, they are definitely worth the money and they last longer than any other polish I’ve ever used!”
Helpful Report
Posted 6 years ago
Heidi Graham
Verified Buyer
“Love the products but the shipping of products is terrible, takes at least a week before they even send the products to the shipping facility!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Love this top coat!”
Helpful Report
Posted 6 years ago
Tina Glaser
Verified Buyer
“I ordered two products, received a confirmation email that my order was accepted. I then received a second email stating my order is delayed, check tracking in a few days. I checked it states it shipped. I have no clue what is going on.”
Helpful Report
Posted 6 years ago
Janelle Lawson
Verified Buyer
“I ordered weeks ago and just couple of days ago received email my order was being delayed no details on when I would get it or anything. They sure charged my account immediately though. Not sure if and when I’ll get my product I paid more than 40$ for!”
Helpful Report
Posted 6 years ago
Holly Sawyers
Verified Buyer
“My order was ready, shipped and at my door sooner than expected! The lip color is perfect!”
Helpful Report
Posted 6 years ago
Heidi Graham
Verified Buyer
“I love the nail polishes however the shipping process is terrible!”
Helpful Report
Posted 6 years ago
Janki Parekh
Verified Buyer
“Great colors!!!!”
Helpful Report
Posted 6 years ago
Jessica Lambert
Verified Buyer
“I purchased four colors of the Mani Markers and so far I love the product! Just wish more colors were available in the marker. Great product!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I was very pleased with the shopping experience and shipping when I placed an order. And once the product arrived I have been very happy with it as well. Couldn't have asked for more.”
Helpful Report
Posted 6 years ago
Deborah Livingston
Verified Buyer
“I returned the wrong color and returned it never to be credited. Very upsetting. I love your products. allieolson1925@hotmail.com.”
Helpful Report
Posted 6 years ago
Bridney Jones
Verified Buyer
“I love my new polish! I got my first bottle through my Ipsy bag and fell in love with it! Wish it was a little cheaper but maybe one day”
Helpful Report
Posted 6 years ago
Melissa Chick
Verified Buyer
“I’m obsessed with your gel eyeliner and it’s always shipped in a timely manner. I have been using this product for well over a year now. It’s one of my must-haves!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have received my package from Ciate London and the bronzer in Palm Island is not included in my package. I only received the bronzer in South Beach and the highlighter in Starburst in the package. Also, the highlighter in Starburst shattered and is broken in pieces. I am very disappointed with my order. I will be out of town for a weeks and will not be home to accept future packages. I have been writing emails back and forth with Ciate to try to resolve this issue. Ciate stated that they do not provide return shipping labels and will be reshipping the the bronzer in Palm Island and highlighter in Starburst. Again, I do not want the bronzer in Palm Island and highlighter in Starburst to be reshipped. I will be out of the country and will not be home to accept the delivery. Also, I am very unhappy with your customer service and will be returning both the highlighter in Starburst and bronzer in South Beach. Since it is the company's error, I should not be liable for the return shipping label. I am requesting a full refund for my order plus the refund for the bronzer in Palm Island, which was not delivered to me. I will also be filing a chargeback with my credit card.”
Helpful Report
Posted 6 years ago
US Ciate London is rated 4.1 based on 3,078 reviews
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