US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my glitter flip lip sticks. Glamorous and flirty and applies easily... it stays on for hours !”

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Posted 4 years ago

“Still waiting to receive my order never got it”

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Posted 4 years ago

“So far I like your product's Alot”

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Posted 4 years ago

“Never received product even though my tracking suggested it was delivered and have not heard anything back from the customer service about how they will rectify the situation. It’s been 6 days since I’ve heard a reply. Unheard of.”

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Posted 4 years ago

“I love Ciate London products! I am always very a happy with them.”

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Posted 4 years ago

“Both items received, very well packaged and both beautiful!!”

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Posted 4 years ago

“I love the lip glosses.I get a lot of compliments.I feel Sexy!!!!”

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Posted 4 years ago

“They owe me a free watermelon primer on my last order they said if it shipped they may not be able to include it I tried to add it as a free gift and it. ChArged meci euther want the free gift sent orca ten dollar credit”

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Posted 4 years ago

“Easy to place to an order and great quality products. The colors were not quite as pictured but still ok by descriptions.”

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Posted 4 years ago

“I received my order, when it came my nail polish was the wrong color. I contacted you guys via email and they said they will send right nail polish to me. When I received the second shipment I only received One nail polish and it was wrong again. This is ridiculous!!!”

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Posted 4 years ago

“Never received my shipment”

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Posted 4 years ago

“The perfect powder for any hue”

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Posted 4 years ago

“Thank you I Love my Lipsticks.”

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Posted 4 years ago

“Honestly, I was surprised at how fast I received my items. It only took three days. More importantly, I’m happy with how Ciaté London kept me informed of what was happening every step of the way. I got an email when they received my order, when my order was processed and shipped (with tracking info), and when my order was delivered. I appreciate when a company goes the extra mile like that. I ordered 3 glitter liquid lipsticks and the Jessica Rabbit nail polish. I couldn’t be happier with the products. They all work as intended and the liquid lipsticks are so fun.”

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Posted 4 years ago

“Awful😡I got the wrong order! There were two order numbers 80934 and another one which I cant find, I was sent two horrible purple lipsticks and the was told that was what I ordered😡 Social Media will hear about this!!!”

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Posted 4 years ago

“All of the products I have received from US Ciate London have exceeded my expectations! I am thrilled with the foundation, the color 104Y is actually a neutral light beige tone which is exactly what I was looking for. Paired with the watermelon burst hydrating primer it performs beautifully lasting throughout the day even under humid conditions! My only wish is that Ciate would develop even more products to add to their line as they are high performers as promised with maximum focus on quality ingredients!”

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Posted 4 years ago

“Ease of Service and shipment went smoothly, unfortunately the product didn't deliver.”

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Posted 4 years ago

“Love this lip glosses, the color is vibrant and last all day!”

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Posted 4 years ago

“Awesome! :)”

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Posted 4 years ago

“Ordered, crush, candy, and surreal, loved them all, lipstick stays on for hours! Does have glitter pop, just have to follow directions people! I ordered this lipstick after reading some bad reviews, I disagree with all of them! Totally better then I imagined!”

Helpful Report

Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews