US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this lipstick! Creamy & long lasting-looks awesome too.”

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Posted 3 years ago

“My best friend obsessed with Miss Piggy. Perfect gift idea.”

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Posted 3 years ago

“Loved the colors but unfortunately the eyeshadow was 3/4 full. I love what I love and won't stop until I have it. Price is not a problem but I do appreciate quality. I do believe the item I received was not the best, I am very sorry to say because I love all the products from Ciate that I have tried😢 other than that I would say I am satisfied with the other products. I am really thinking if I'll be making future purchases because of the quality in the products.”

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Posted 3 years ago

“Haven’t received it yet. Now when I track it, it says it was forwarded by request or the address was wrong. I checked, the address is fine. Not sure what’s going on, but I hope to receive it soon.”

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Posted 3 years ago

“Great selection. Quick and speedy shipping”

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Posted 3 years ago

“Overall it was good except one product.”

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Posted 3 years ago

“Absolutely love the Apollo Berry Glitterstorm lipstick! It’s the best glitter lipstick around. This past weekend in FL I had so many compliments, I shared the link to order with everyone who asked!”

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Posted 3 years ago

“I love their products! The shipping time was so fast. I really have no complaints and my face looks amazing!”

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Posted 3 years ago

“Great stuff”

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Posted 3 years ago

“Great experience purchasing from online from Ciate!”

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Posted 3 years ago

“I absolutely love the nail polish collection, the color selection, the quality and value!”

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Posted 3 years ago

“I have been ordering the wonderwand mascara for a long time. This order is not the same. Instead of silver, the tube is rose gold, and the mascara is not as good. I would like a refund or the correct product sent please.”

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Posted 3 years ago

“The site isn't very Firefox friendly. This caused issues when ordering a product in 7 different colors. It would highlight the item and show you the name, but not load it properly, so it wasn't going into the cart (same result on all of my computers). After receiving 7 of the same color, I sent two e-mails, one letting them know what happened and asking about any way to remedy/fix the order and the other stating why the issue occurred (not really something I was at fault for since I can't control how a browser functions with a site). Instead of offering any remedy, I got a "Oh, yeah, that happens sometimes." sort of response and nothing else... I already reordered my proper colors and have chosen to keep my mishap to gift to friends at this point. However, the lack of addressing the actual concern at the time was not good business practice. I had assumed, either way, I'd likely have to pay for the return, but they just sort of blew it off and didn't address it. My second e-mail never indicated I didn't want to fix the issue, just that I realized what caused the issue when I went back to check what happened by trying to prepare the order of the new set. Other than that, the site is well designed and easy to navigate.”

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Posted 3 years ago

“I got my shipment within a week very happy and the price was the best you could find! 16 bucks for great primer I'd pay this all day!”

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Posted 3 years ago

“These nail polishes are really good. i use my nails a lot and usually get a lot of chips but these have been on 5 days and i only have a chip on my index finger. i got pepermintty and spinning teacup and theyre both such nice spring colors :)”

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Posted 3 years ago

“Overall my experience with US Ciate London was great! The website is easy to use, prices on everything was just right and the shipping was quick.”

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Posted 3 years ago

“Love their affordable cruelty free vegan products!”

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Posted 3 years ago

“Nice! Thank you!”

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Posted 3 years ago

“Wish I had actually received my package, it’s now over a week late and no sign of it”

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Posted 3 years ago

“Thank you for helping me out”

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Posted 3 years ago

US Ciate London is rated 4.1 based on 3,078 reviews