US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging came in nicely when I received the Jessica Rabbit Makeup collection. Thank you so much for bringing my favorite girl her makeup line.”

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Posted 5 years ago

“The brand seems good.. I've only used the Glitter Flip.”

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Posted 5 years ago

“Loved it! Fast shipping !”

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Posted 5 years ago

“I’m a Disney makeup collector and when I saw the Jessica Rabbit collab I just had to have it in my collection. When I received the items one of them was completely shattered but the process of getting it replaced was super easy, a new one is already on its way. Amazing customer service. Will definitely be buying more from this brand.”

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Posted 5 years ago

“First time ever purchasing from Ciate definitely will be purchasing more in the future as will my sisters who didn’t know of Ciate either, my package was delivered earlier than expected which was amazing!”

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Posted 5 years ago

“So at first I was highly disappointed it was my first time ordering here and I had bought the whole jessica rabbit collection,but then I had a missing lipstick and a shattered pallete that came through the mail. Nevertheless, I contacted the ciate team and they helped me out and are sending me my lipstick and a new pallete since the other one is crumbled! They helped me fast and that I appreciated! Thank you again ciate for making things right again ♡”

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Posted 5 years ago

“Omg I love this product line!”

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Posted 5 years ago

“Very unhappy after a week of placing the order I still don’t have my products and there is no ETA on when the order will actually be shipped :(”

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Posted 5 years ago

“Love my item and shipping was fast”

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Posted 5 years ago

“My item was not properly packaged and broke in transit. A sheetof paper is not going to keep an eyeshadow palette safe from bouncing about. I wrote in to let the company know that my item was damaged and was told that I now have to wait for a whole new shipment to come in to get a replacement item. I placed my initial order very early on in the day of release for the limited run makeup that I purchased. I’m never ordering online again because I don’t trust how my item was packed.”

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Posted 5 years ago

“.”

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Posted 5 years ago

“Fast shipping. Great products.”

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Posted 5 years ago

“I don't like what I received. The red is way too bright and not the color from the website. The other color does not sparkle. Complete waste of money.”

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Posted 5 years ago

“I LOVE my new Glitter Flips!!!”

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Posted 5 years ago

“I ordered the Glitter Flip and was very disappointed with the color and the way it settled on my lips. They were very dry and did not have much of a shine.”

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Posted 5 years ago

“Love the glitter glosses”

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Posted 5 years ago

“First of all I am obsessed with Ciate!!! I go on the website daily because you never know what your going to find!!! I am so happy every time I see that Gold bag in the mail!!”

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Posted 5 years ago

“The shipping was fast and I love the products”

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Posted 5 years ago

“I was so excited about this glitter lipstick. I got 2 and both color is so cute but glitter didn't come out as picture does.... You can see little bit of glitter....Im little disappointed..”

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Posted 5 years ago

“Love the color, it would have gotten very good if there was more sparkle.”

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Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews