US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it'd be nice if I received the product before I review it.”

Helpful Report

Posted 4 years ago

“The lip gloss is heavy drying & doesn’t become glittery at all. It chapped my lips. Was VERY disappointed.”

Helpful Report

Posted 4 years ago

“They didnt sparkle nothing like the video or pics!!!!”

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Posted 4 years ago

“Bought two colors, neither one look like the color in the picture. The glitter isn't even close to the glitter in the video. As a matter of fact, there's barely any glitter at all. Also the lip gloss makes your lips super dry and it feels like sand on your lips. Very disappointed. I'll never buy them again.”

Helpful Report

Posted 4 years ago

“Please don’t waste your money. This product arrived with a application brush that is jagged and painful to the touch of the lips.The color was dull and not as shiny as the photos online.I thought I had gotten a defective lipstick so I asked for a replacement however Their replacement was exactly the same. I am waiting for a refund at the moment. This is been a waste of money and time. Buyer beware”

Helpful Report

Posted 4 years ago

“Video & pic of product is EXTREMELY MISLEADING!!!”

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Posted 4 years ago

“Costumer service not responding”

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Posted 4 years ago

“The lipstick was very dry and you could hardly see the glitter! I was very disappointed.”

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Posted 4 years ago

“I recently ordered two of the advent nail polish calendars directly from your website (Order #66000US). I was told that any order over $35.00 USD would qualify for free shipping. Much to my surprise when I was informed that the incorrect amount of postage had been paid by your company and that I would not receive my package unless I paid an additional $16.15 for postage. My order was already well over $35 and the additional shipping amount that was required by the USPS was ridiculous due to an error from your company. Not only did I have to drive down in person to pick up the package but I had to pay the additional amount for the incorrect shipping fee. This obviously has left a very sour taste for your brand. I expect the refund to be made within a timely manner and an apology to be made. This is improper business tactics and you will not continue to grow as a company in the US if you continue to falsely advertise shipping fees. I know for one, I will not be shopping at Ciate again unless the refund and additional items are offered to me for the inconvenience of wanting to try your brand. Gabrielle Rossbach 916.705.1142 Order No. #66000US”

Helpful Report

Posted 4 years ago

“Color was more brown than pictured, unfortunately the glitter didn’t ‘pop’ and it didn’t stay very good even with a proper primer. Very disappointed.”

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Posted 4 years ago

“The item never arrived. I’ve never had trouble receiving packages at my apartment before but I got an email saying this had been delivered but I never was.”

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Posted 4 years ago

“I’m very disappointed with your product it is a false advertising.”

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Posted 4 years ago

“Not at all glittery like ad! Bleeding on lips. I did like the applicator. Not moist”

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Posted 4 years ago

“I still have not received my order and can not find how to contact costumer service”

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Posted 4 years ago

“I am actually quite disappointed in the polishes. I got 3 colors and a top coat. I’ve tried them all, and every single one of them chipped within one day. There are so many good nail polishes these days, and these are NOT it. I would NOT recommend”

Helpful Report

Posted 4 years ago

“No customer service. Returned an eyeshadow that looked nothing like it was advertised. Still waiting on a response. A refund for my return.”

Helpful Report

Posted 4 years ago

“Absolutely terrible product. My lip glosses arrived and were so clumpy. Nothing like the picture shows. When asked for a refund they said no refunds only replacements who would want a replacement after first time ordering such a terrible experience.”

Helpful Report

Posted 4 years ago

“I am sending a second text for order #62536us. My first text was dated Friday, December 27 @2:31 p.m. I texted you and was told to send a picture of my granddaughter's Ciate London Confeti Highlighter that was broken in the mail. I did send a picture, to which I have gotten no response to. Please let me know the status of my order. Thank you. Ann Lowe”

Helpful Report

Posted 4 years ago

“The brow blade that I bought in dark brown turns a dark green after wearing it on my eyebrows. I am very disappointed in the quality of this product! The gelogy nail polish and top coat chip by the third to fourth day. They are pretty but not long lasting as promised!!”

Helpful Report

Posted 5 years ago

“I’ve sent two emails explaining that I have NOT received my order. My order was placed as a Christmas gift and it is now 12/20. I am VERY DISPLEASED!!!”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews