Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.89

4.9 Rating 546 Reviews

97 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shades and harps arrived super quickly and are stunning! I will definitely order again from Pooky Lighting!”

Pooky Lighting Inc 5 star review on 1st July 2024

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Posted 5 months ago

Dea Adi, Thank you so much for your wonderful review! We're thrilled to hear that your shades and harps arrived quickly and that you find them stunning. Customer satisfaction is our utmost priority, and we're grateful for your kind words. Warm Regards, Esther

Posted 5 months ago

“Incredibly well-made product just as described and depicted. Great communication and quick shipping!”

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Posted 5 months ago

Hello, Thank you for taking the time to leave a 5-star review. We welcome all feedback from our customers. Warm Regards, Esther

Posted 5 months ago

“Fabulous find. Arrived as planned. One of the lights seemed a bit looser than the other, within the “shade,” but works just well. Happy with the purchase.”

Pooky Lighting Inc 5 star review on 30th June 2024

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Posted 5 months ago

Hi Sara, Thank you so much for your wonderful review! We're thrilled to hear that you found our lights to be a fabulous find and that they arrived as scheduled. We appreciate all feedback from our customers. Warm Regards, Esther

Posted 5 months ago

“We're very happy with our Pooky purchase! It took us a couple tries (which was really easy because the return/exchange policy is so simple!), but now think we have the perfect shades for our lamps. I would recommend Pooky to anyone looking for beautiful lighting options and high-quality, well-priced lampshades. Next on my wishlist is to try their cord-free lights!”

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Posted 5 months ago

Hello, Thank you for your wonderful review! We're delighted to hear that you're pleased with your Pooky purchase and that our return/exchange policy was helpful for finding the perfect lampshades. We're excited for you to try our cord-free lights next! If you have any questions or need assistance with your future purchases, please feel free to reach out. We're here to help. Warm Regards, Esther

Posted 5 months ago

“It arrived two days after I ordered it and it looked exactly like the photos. Exquisite design. I can't wait to buy another one!”

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Posted 5 months ago

Hi Geraldine, Thank you for your glowing feedback! We're thrilled to hear that your order arrived promptly and lived up to your expectations. Warm Regards, Esther

Posted 5 months ago

“It's not very often that a purchasing experience goes without a glitch. From Robyn in the showroom to Katie in the office, Pooky is a rare experience. They both went beyond the scope of their jobs to make this hassle-free. That resulted in outstanding customer service. As for the product, a gold ripple lamp shade, it's beautifully made and is an elegant addition to our home. Our lamp (now looking quite spiffy) and I thank you all at Pooky.”

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Posted 5 months ago

Hi Elizabeth, Thank you very much for your glowing review! We're delighted that you're enjoying your Gold Ripple lamp shade—it sounds like a perfect fit for your home's decor. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Warm Regards, Esther

Posted 5 months ago

“I am enamored with my Pooky sconce! I needed a light in the children's bedroom for reading before bed, and Pooky saved me an electrician's bill that would have involved cutting into the wall and adjusting the insulation. The rechargeable light is ingenious! And I was able to choose a shade that complemented my daughters' decor well. I am looking for other places in our house in need of illumination just to have an excuse to buy another Pooky light.”

Pooky Lighting Inc 5 star review on 27th June 2024

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Posted 5 months ago

Shannon, Thank you so much for your wonderful review! We're delighted to hear that your Pooky sconce has become such a cherished addition to your children's bedroom. It's great to know that the rechargeable feature has been a convenient and cost-effective solution for you. We're also pleased that you found a shade that perfectly complements your daughters' decor. Your enthusiasm for finding more places to add Pooky lights truly warms our hearts. If you need any assistance or have any questions, please feel free to reach out. Happy illuminating!

Posted 5 months ago

“Love our pooky lighting! The versatile shades really complete the room!”

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Posted 5 months ago

Hi Carley, Thank you very much for your positive feedback! We are delighted to hear that you love our Pooky Lighting. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support! Warm Regards, Esther

Posted 5 months ago

“Each time I have reached out with a question, Esther has always been so quick to reply.”

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Posted 5 months ago

Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear about your positive experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Warm Regards, Esther

Posted 5 months ago

“Items shipped quickly and were of great quality. Very pleased with the purchase.”

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Posted 5 months ago

Hello, We're delighted to hear that you were pleased with your purchase! Thank you for choosing us, and if you ever need anything else, feel free to reach out. Warm Regards, Esther

Posted 5 months ago

“The Ikat lampshade that I bought was exactly what I wanted. The shade was well represented color wise and had a good lining to soften the light. The shade came within the time frame that was given at purchase and had good tracking. I will definately buy from Pookey again!”

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Posted 5 months ago

Hi Lavonia! Thank you so much for your wonderful review! We're thrilled to hear that the Ikat lampshade exceeded your expectations. We look forward to serving you again in the future at Pooky! Warm Regards, Esther

Posted 5 months ago

“Brilliant lighting options, quick delivery…so you can see your vision come to life asap…very responsive customer service. Did I mention the brilliant lighting options!?!?”

Pooky Lighting Inc 5 star review on 23rd June 2024

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Posted 5 months ago

Hi Soletia, Thank you so much for your glowing review! We're thrilled to hear that you're loving our lighting options and that our quick delivery and responsive customer service helped bring your vision to life. If you ever need any help with anything, we are here to help! Warm Regards, Esther

Posted 5 months ago

“I love it! My only suggestion would be that the instructional images to mount the light are very light and hard to see. I tried to copy the image and darken it but it still was difficult to see.”

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Posted 5 months ago

Hi Sarah, Thank you for your feedback and we're thrilled to hear that you love your light! We appreciate your suggestion regarding the instructional images. We apologize for any inconvenience caused by their clarity. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. Warm Regards, Esther

Posted 5 months ago

“Lamps are cute and practical. Arrived almost immediately. Love that they are cordless and I can move them around. Very small footprint but big impact.”

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Posted 5 months ago

Hi Susan, Thank you for your kind words! We're thrilled to hear that you're enjoying your new lamps. The cordless feature certainly adds convenience, allowing you to move them around easily. If there's anything else we can assist you with, please don't hesitate to let us know. Enjoy your lamps Warm Regards, Esther

Posted 5 months ago

“Pooky lighting is absolutely wonderful!!! Quick ship, fantastic pricing and quality and unique fixtures and shades!!! I just love using them and am thrilled they finally have a us operation!!!”

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Posted 5 months ago

Hello Jenny, We’re delighted you’re enjoying our unique fixtures and shades! Thank you for the warm welcome to the US – we look forward to brightening your spaces even more! Warm Regards, Julia

Posted 5 months ago

“Received an email asking to review purchase but suggesting I call if I had any problems. I called and explained my problems and was told to email photos. I never hear anything back from Pooky.”

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Posted 5 months ago

Hello Mary, We are incredibly sorry to hear about the issues you have faced with your products. I went through our emails and was not able to locate any messages from you. There is a chance however an email could have not reached us. The reason we ask customers for pictures is to help us see and understand the problem more clearly to give you the best possible solution. We would love the chance to make this situation right! If you could email us at hi@pooky.com or give us a call at 1-888-766-5987 and ask for Julia, we will get this taken care of immediately. Again, we apologize for the experience you have had so far and look forward to hearing from you soon. Warm Regards, Julia

Posted 5 months ago

“The shades I ordered are beautiful. They’re incredibly well made & nicely finished. I will order from here again.”

Pooky Lighting Inc 5 star review on 21st June 2024

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Posted 5 months ago

“Beautiful shade. Seamless delivery Pricey though!”

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Posted 5 months ago

“finish of fixture and color of shades are perfect. quick shipping and reasonably priced.”

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Posted 5 months ago

Hi Jennifer, Thank you so much for the 5-star review. We take great pride in the quality of our products and its wonderful to know you love the product. Additionally, we're glad that our shipping met your needs and that you found our pricing to be reasonable. We strive to provide excellent value to our customers. If you have any further comments or need assistance with anything else please don't hesitate to reach out. We appreciate your support and look forward to working with you in the future.

Posted 5 months ago

“First time purchasing two Pooky lampshades and will definitely return. Great customer service (I had a question about shade size and I received a response within 24 hours), speedy delivery, well packaged and the shades look great.”

Pooky Lighting Inc 5 star review on 18th June 2024

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Posted 5 months ago

Hi Caroline, Thank you for letting us know about your first experience and welcome to the Pooky family. The Berries Egg & Spoon looks remarkable in your home - almost like it was made just for you. We can't wait to see you again. Best wishes, Mara

Posted 5 months ago

Pooky Lighting Inc is rated 4.9 based on 546 reviews