US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US mobile customer service was very patient with helping me solve my phone problems. Would recommend the chat functions”

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Posted 4 years ago

“Omema was very helpful in walking me through the transfer of my flip phone number to an old Iphone. It sounds simple but in this case, it wasn't, at least for me. USmobile has great customer service.”

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Posted 4 years ago

“Very easy to chat with. Very clear information. Understood all if my spelling errors”

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Posted 4 years ago

“Switched to US Mobile for better price. Taha Khan helped me through the on-line switch since our old carrier wasn't on the list to port my number”

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Posted 4 years ago

“I have used US Mobile for several years. It's been great as I could choose my plan that fits me and top off when I use a little bit more. Over the years rates and plans magically seem to get better and better as they've started to streamline their services. But no matter the change, the customer service has always been stellar. A CSR rep was able to ship me a new SIM card after my other no longer worked (I was overseas for a year). The new SIM card came 1.5 days earlier than expected. After I waited 24 hours to reactivate my account I got in touch with Omema via chat, he came through and pushed my activation along and it's like I never left. Thanks to everyone at US Mobile for being rockstars! Happy Holidays to you and your family.”

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Posted 4 years ago

“Taha Khan Was son helpful setting up my new number! Thanks”

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Posted 4 years ago

“John James was very helpful with getting my wife's phone setup on the network. He was patient and thorough and we walked me through the ordeal painlessly. Thank you”

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Posted 4 years ago

“I was interested in the unlimited all plan, bit through FAQ found there was a add on cost for using this plan as a hotspot. I could find no data about the cost of this add on at the USMobile.com website, so I chatted online with Qirat. It took a few questions to get started, but Qirat was able to answer all of my questions and send me an email transcript with the quoted costs that included taxes and fees.”

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Posted 4 years ago

“Omema was fantastic! Got me fixed right up helping me port my number! Five star customer service!”

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Posted 4 years ago

“I am very happy with my US Mobile service. Not only are their prices great, their Customer Service is outstanding. I had an issue with my Debit Card so I chatted with Omema, customer service rep, and he went above and beyond to come up with a solution. I have used other Cell Service providers before but you can't beat the cost and dependability of US Mobile and their Customer Service is next to none. I left my last cell provider due to horrible Customer Service but I have finally found a home with US Mobile. I highly recommend them! 👍 👍”

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Posted 4 years ago

“The service to get my phone activated seemed to have a glitch so they escalated my situation up to another level quickly. Everyone I spoke with and did online chat with was professional and very polite. When I spoke with the support team member Haroon and he had me restart everything I realized I made an error as I put the sim card in. Haroon was so polite and understanding of my error. The phone worked correctly and quickly after that. Thank you for hiring and training your people well.”

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Posted 4 years ago

“During a short period, I did try Republic Wireless, Tello, and finally US Mobile. For all reasons, US Mobile is the best. First, they use Verizon, and T-Mobile (Verizon is the best). Second, I have 2.5 GB that takes much longer time comparatively to 0 data from republic wireless. Tello has very good customer service, but Sprint phone voice quality is the worse. Voice mail service is good in both US Mobile and Republic, Tello is not good. Seriously, this the company of dream: price, service and quality.”

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Posted 4 years ago

“Very helpful customer service - I didn’t like my new number and they helped me changed it. Thank you!!”

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Posted 4 years ago

“No complaints here after 11 months of service at an excellent price. Would recommend to anyone over Sprint, AT&T, Verizon, etc. 👌”

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Posted 4 years ago

“So very patient and extremely helpful. Special thanks to Hassaan”

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Posted 4 years ago

“Hassaan had the patience to keep chatting until they fully understood my issues. And then was very knowledgeable about how to resolve them.”

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Posted 4 years ago

“I call into US Mobile quite a bit, and I am always ASTOUNDED at their level of service. Yesterday I worked with Adil and he was SO helpful. I hope US Mobile is paying him millions cause he deserves it.”

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Posted 4 years ago

“Omema made the whole process simple with no issues at all”

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Posted 4 years ago

“I had some data issues and I spoke with Customer Service Rep Adil provided the assistance I needed with excellence and in a quick, yet not rushed, manner. I would give Adil 10 stars if it were possible!”

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Posted 4 years ago

“Hassaan was great today, very fast resolved my problem. Please give him a raise”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews