US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lost my number in the port process. I have spent hours on tech support with no solution or expected time to resolve this issue.”

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Posted 2 years ago

“Ammar Shauket has got to be one of the best customer service reps that I have ever talked to on the phone. He has a lot of patience with customers that are new to smart phones and the technology involved. He was on the phone with me for over 45 minutes and would not hang up or put me on hold until he made sure that everything was working correctly and all my questions were answered. If I have any other issues I really hope that he answers the call. He never once tried to rush me or make me feel uncomfortable asking any questions. He is exceptional! More companies need to have reps like Ammar. Finding an employee that is professional, knowledgeable, courteous and friendly is very rare so this company should be proud to have him on the team. He should be commended for the professional way that he represents your company. 5 BIG STARS TO AMMAR!”

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Posted 2 years ago

“I had high hopes for this service. I have used prepaid providers for years, and U.S. Mobile had been highly recommend on the forums that I follow. So I ported my number to them, and I am now without service. My old provider confirmed that the port went through. Yet, my number is not active on U.S. Mobile. The reps have not been able to help me. This is a major inconvenience. Please proceed with caution. I will update this review as warranted.”

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Posted 2 years ago

“Umair Dogar was extremely helpful and professional when I needed a replacement SIM card for my phone.”

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Posted 2 years ago

“Ammar Shaukat was outstanding, he was very patient with me (I'm a senior) , very professional and courteous. This was a long call to insert settings in my wife's phone so she could receive picture messages of our great grandson and he took the time to send her phone a picture message to confirm her phone was working properly. Hats Off to Shaukat.”

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Posted 2 years ago

“umair dogar”

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Posted 2 years ago

“Nobel and Osama we're REALLY helpful getting me over to another network...!!”

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Posted 2 years ago

“Nosherwan Was great VERY conscientious and very helpfull he stayed on it till he accomplished the job !!”

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Posted 2 years ago

“Umar Dogar was just so wonderful and very compassionate. Thank you!!!”

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Posted 2 years ago

“Umair Dogar at USMobile help, assisted me in figuring out the issues with my account. By far the best customer support with all the MVNO services I have used. US mobile has a great student discount program! 100% recommend.”

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Posted 2 years ago

“Umair Dogar helped me out with my SIM issue. Really helpful..! I called Umair back because it didn't go to the survey after the call. I called again and the same thing happened (Mon, June 6 '22). US Mobile should check their system as it appears the after-call survey system is not functioning. 🙂”

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Posted 2 years ago

“Much, much longer process than expected but all ended well. Zeeshan very patient and helpful.”

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Posted 2 years ago

“Nobel was a great assistance to me and patiently and efficiently solved my ossue.”

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Posted 2 years ago

“umair dogar was agreat coustmer service”

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Posted 2 years ago

“Excellent sevice from Nobel. Knowledge and patience beyond my expectations!!!!!!”

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Posted 2 years ago

“Nobel, is AMAZING! I was having difficulty getting my phone connected on data. He helped me with with such grand respect, and Perfect instructions. The best assistance I have EVER received on a phone call!”

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Posted 2 years ago

“Called customer service to enable autopay after changing payment method. I worked with an agent named Nobel. Nobel was very professional, engaged in conversation while handling the task, and accomplished the task in a timely manner. Very positive experience.”

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Posted 2 years ago

“Imran helped me solve my issue very quickly! I appreciate the kind and courteous service so much and I will continue to use US Mobile for my needs moving forward! Thank you and be the change you want to see in the world!”

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Posted 2 years ago

“Sad Hameed Was very professional with answering my questions and taking me to different websites to help me port my number over from T-Mobile to US mobile. I will tell family and friends about US Mobile largely to do with his customer service.”

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Posted 2 years ago

“Ammar was Outstanding! Patiently waited on the line while I contacted the Verizon “customer support”. it’s in quotes because Verizon “customer support” consists of a never ending phone tree and redirection to different departments none of whom actually can help with anything. I would recommend Ammar and US mobile to any Verizon wireless customer who is sick of their incessant price increases and complete lack of live, competent customer support!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews