US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ahsan was, is extremely helpful to me as a customer of US MOBILE. He was very kind and considerate to my questions and requests.”

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Posted 2 years ago

“Nina was super nice helping me with an APN issue. Nida was very clear, concise and very patient explaining all the inputs. I am super happy with the service quality Nida provided today and I can't even fathom why everyone on high priced networks have already switch. US Mobile rocks! Nida's Customer service rocks too! THANKS Again Nida!”

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Posted 2 years ago

“I would like to thank Ms. Aysha Khan, she was so knowledgeable, kind, caring and professional. The minute she learned of the problem with my phone, she was persistent until she got it resolved. I have worked with other agents that were good however, Ms. Khan was an is bye far the best I've had the privilege of working with. US Mobile should be very proud to have her as their agent. In closing, hopefully I won't have any more problems with with my phone or service but if I do an I have to call customer service I hope its Ms. Aysha Khan on the other end of the phone line. Thank you, PS: Ms. Khan you are truly a asset to US Mobile and a very wonderful lady”

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Posted 2 years ago

“Very Good Expierience purchasing a Moto G Pure phone”

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Posted 2 years ago

“NOBEL is an excellent agent!!!!!! I cannot say enough of how good his service is. He took me through the (admittedly) difficult online payment routine, showing me how to do it in simple, plain language. Please, US Mobile, make your front end more user friendly. And be sure to give NOBEL rewards consistent with his superb service. Thank you. Phil”

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Posted 2 years ago

“Nida did an A+ job getting my data reconnected, finding a way to work with the security systems despite my not having access to internet. And, Nida found a cheaper plan for me with the same service I had before. I'm a happy US Mobile customer and recommend to others.”

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Posted 2 years ago

“I’ve been with a lot of wireless providers, but US Mobile just feels like a “big 3 carrier” not a normal prepaid brand. You get the big carrier network, but with exponentially better customer service.”

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Posted 2 years ago

“After years of dealing with other carriers, and losing my faith in the tech world, it is refreshing to get such knowledgeable and friendly service from the representatives of US Mobile. Omar and especially Nosherven have been especially helpful in Troubleshooting and diagnosing my signal problems. After a series of troubleshooting we were able to figure out what was causing a confliction... And is tlbelieved to be multiple APN's conflicting with eachother. I now only have the US Mobile APN and it seems to have corrected the problem Thank you so much Omar and Nosherven!! Thank you US Mobile for helping me restore my faith in tech support. 😃👍👍💯👌☺️🔥🔥 ONE LOVE ☝️❤️”

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Posted 2 years ago

“I was very fortunate to be assisted by Fatima when activating 2 of 3 lines which were ported from Verizon. There were some problems but Fatima was very knowledgeable, patient, and kind when helping to complete the line activations and porting. I was very happy to have the task completed and no issues remaining. US Mobile is lucky to have Fatima as a customer service tech… and so are all the US Mobile customers who receive her assistance.”

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Posted 2 years ago

“I had my worries about changing carriers and have had several phone calls to USmobile in my first week to get my phone set up. All calls were answered quickly with all the workers pleasant, helpful and patient for those of us who are "technology challenged." Today my phone stopped working completely, no phone access, no network, nothing and after 45 minutes with the greatest services i could ask for I am up and running again! Customer services is EVERYTHING and I cannot thank you enough. You have me for life! :)”

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Posted 2 years ago

“Zeeshan was extremely helpful. He got all of my questions/issues sorter out quickly and confidently. Would give more stars if I could!”

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Posted 2 years ago

“It not very often I give a review. After 2 days of trying to port 5 phone lines over to US Mobile and wasting hours and hours and being given wrong answers, I was greeted by a very patient, professional US Mobile technical support Rep by the name of Kamil. I was so mad and so frustrated after endless support reps telling me my phone was not compatible with US Mobile. Kamil patiently walked me through a series of setting changes on my phone and finally got it working correctly on US Mobile network. Respect is not given, its earned! Kamil deserves this Review, it is customer support like his that makes reflects the quality of service of the Provider. Thank You Kamil! :)”

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Posted 2 years ago

“I am rating their customer support, not their service per se, as I'm still trying to get an older phone to work with WiFi calling. It was excellent. I got ahold of a knowledgeable and personable rep with good communication skills (Nowshervan) who worked diligently to address my problem. While there may not be a solution to my issue (I'm currently waiting for a new card to check out that possibility), the degree of care committed to customer support is a breath of fresh air in a world in which customer support is frequently, to put it mildly, sorely lacking.”

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Posted 2 years ago

“Nida spent an hour on the phone with me trying to get my phone to recognize the new us mobile sim. She was very patient and we're got it fixed! Thank you”

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Posted 2 years ago

“Hi! I have a Samsung Galaxy 10+, which apparently needs updates to work with US Mobile's system, but Hassan made the experience of fixing it much more enjoyable than usual! He led me through the process of fixing it very well, and for a very long time, he did not give up. Very knowledgeable and friendly customer service. Other than a few recent updates I've had to call in for, my experience with US Mobile has been very good, but really what makes the company great is their wonderful customer support.”

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Posted 2 years ago

“I switched to US Mobile few days ago and was having trouble to connect to internet service. I called few times to customer service, they try to help but to no avail, of course I was disappointed and was ready to find another provider till I was connected to Ms. Fatima Zahra . She made my day..super professional, knowledgeable and patient. She spent an hour or more with me going for different settings patiently navigating me through till she nailed it. Fatima, thank you very much, great job!”

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Posted 2 years ago

“I had trouble renewing my mobile phone plans online because I lost my card on file. I called and spoke with Zeeshan. He helped me renew and set up auto pay for each line. He was professional and patient throughout and I was treated like a valued customer.”

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Posted 2 years ago

“Today I received EXCELLENT technical support from US Mobile support rep IMRAN (and received the same very high level of support from Hina Shah, last week). I have an iPhone7, which is old enough to cause a few complications. For example, it's not compatible with the US Mobile black SIM for Verizon cell towers; instead I must use the white SIM for T-Mobile towers (lesser coverage). And there are other limitations too, due to the age of my phone. Despite that, US Mobile has ALWAYS been very willing to assist me, and today IMRAN patiently and professionally guided me through trouble shooting procedures that seem to have resolved the problem. I've been with US Mobile for more than two years now. Several "discount" cell service providers have joined the market during that time. I can't comment on the quality of their service compared to US Mobile, but their prices are not as good. And frankly, US Mobile was offering HONEST, AFFORDABLE cell phone service years before those recent competitors appeared. I have ZERO complaints about US Mobile, and have referred friends to them. My friends are very happy with the service and savings, and I intend to remain a US Mobile customer always. It's startling to realize just how crucial reliable cell phone service has become in our lives (yikes)... Thanks to US Mobile for exceptional Technical Support, and thanks to IMRAN for his time, expertise and willingness to assist me.”

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Posted 2 years ago

“Started having problems this morning with my Samsung S20+ and iPhone 6s making and receiving calls. I called US Mobile and talked with Muhammad Faisal. He was very patient and after a few hours of trying many solutions on both phones we got the problem resolved. He stuck with it until we found a solution. Thank you.”

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Posted 2 years ago

“I worked with an associate- Hannah ( I hope I spell her name right). She was incredible- we spent 45 min on the phone because I had a gazillion and one questions. She handled me like a pro (and trust me sometimes I can be the male version of a Karen). She was patient, kind, focused, pleasant, engaged, knowledgeable, professional and not for a single moment did she rush me. I was her most important caller at that moment. She even double checked any information she was unsure of. Wow, just how amazing!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews