US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Miss Fatima from the technical support team was absolutely awesome. She was very patient and extremely helpful in resolving my issue with one of my lines. She is very polite and pleasant to speak with and went all out to help me with my problem. True 5 star service, I was very grateful for her help!”

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Posted 2 years ago

“Sir; Mr. Shahnihal, is the Best US Mobile Person I have ever help me with my US Mobile problems, Mr. Shahnihal, walked me thur everything, everything, with Kindness an patients.. Thank you for Me. Shahnihal... Thank you again for Me. Shahnihal”

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Posted 2 years ago

“US Mobile's technical team in Islamabad, Pakistan, demonstrates the technical competence, exemplary communication skills, and personal commitment to customer satisfaction that defines the standard of performance for Tier II technical support. Special thanks to Ali, Hina, and Arsalan for their technical-troubleshooting prowess and ability to resolve my iPhone 6 challenges. Their patience and personal charm while assisting me (a nontechnical customer) was greatly appreciated. Please commend them and keep up the good work!”

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Posted 2 years ago

“Saif was so patient in helping me set up my phone! Even when we had to repeat several times to make it work. Thank you, Saif Ali!”

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Posted 2 years ago

“Amir was very helpful. He was able to answer all of my questions and confirm that everything was set up correctly. Thank you Amir!”

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Posted 2 years ago

“Patience and thoroughness are two of the many great qualities your service department has displayed. Nothing but praise from a very satisfied customer. Amir the last person was great. Keep up this high level of service and you will always have satisfied customers like myself. Yours truly, Miguel Ortiz”

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Posted 2 years ago

“Hina was absolutely amazing! She was so kind and patient with me. I wish all customer service representatives treated me the way she did. As a employee trainer myself, I would recommend sharing her interaction with me with all of your customer service representatives.”

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Posted 2 years ago

“I was having issue with sending SMS. It was odd that I could receive SMS but no luck with sending them. Still not sure what the issue was but I'm glad it is working now. Thanks Zeeshan for helping me out!”

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Posted 2 years ago

“I just have to say that I have had service w/ US Mobile since 09/21 and I have NOT EVER had this level of service/support w/ any other provider (and I have used them all), they are cr*p compared to US Mobile. US Mobile agents, especially Nobel has been exemplary in his understanding, knowledge, and support. His/they're the kindest and take the time that is needed for the customer to understand and get the Issue resolved in a timely manner. I/we are extremely happy with US Mobile and will NEVER switch back to the 'common' carriers again. 👏”

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Posted 2 years ago

“Some of the best customer service I've ever experienced. I had an issue from the beginning and spent a couple hours on the phone with their techs. It turned out that the problem was with a setting on my phone from my previous carrier (phone was built specifically for the original carrier). We found a workaround and I'm more than happy. One tech in particular was an immense help. His name is Nobel. Very knowledgeable and super patient with me. Nobel figured out the issue and solved it. Nobel is the best! Another great tech is Usama. Both are wonderful and helped a bunch. Would recommend the company just for the customer service.”

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Posted 2 years ago

“I have been a customer of US Mobile for 4 years. I purchased 2 new phones today at the apple store and they could not get my US mobile SIM cards to work in my new phones. When I got home with the new phones I called to get help getting my phones working and the first guy I talked with was no help at all. The second guy I talked with told me I needed to call back on another line to get help. Once my husband got home and I could use his phone, I called back and ended up talking with Aaron Wiley. Aaron was super patient and helpful assisting me and got my new phones working right away. I am retired so not too technological savvy, but Aaron was very kind and helped my through each step of the way in a courteous and respectful manner. I will always ask for Aaron if I need help in the future. Hang on to this employee as he is the kind that will retain customers and keep me recommending US mobile to my friends and family. Thanks Aaron!!!! You made my day a lot easier!”

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Posted 2 years ago

“Sehrish was amazing! She waited so patiently while I had to install the app, login, recover a password, put in a new credit card, get a new phone number, yada, yada, yada! She was so kind and courteous as I stumbled through getting a new e-sim added to my existing account. Five Stars for this girl! She's why I stay with US Mobile! Great customer service!”

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Posted 2 years ago

“Appreciate the help. Maria”

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Posted 2 years ago

“Maria was very knowledgeable and helpful, and got my data up and running even though samsung was not letting me add apns and the setting were messed up Thank you so much”

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Posted 2 years ago

“Sheetal was excellent, was very clear with each step required and after all was said and done everything is working perfectly. Thanks again!”

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Posted 2 years ago

“Sehrish was wonderful!!!”

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Posted 2 years ago

“I had a problem with my data on my phone . I called and Shahmeer was so patient and kind to guide me through the process of upgrading and the best economic plan for my husband and I to have. It was so great to be able to understand him as he was talking as I am from Tennessee. Lol . However I had a great experience with this company.”

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Posted 2 years ago

“ms Aysha was a pleasure to speak with, helped me out greatly!”

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Posted 2 years ago

“Amir was a big help walking us through the initial setup. Although my last company screwed up my phone settings, and I had a bunch of interruptions on my end, we got both phones working great. Thank you Amir!”

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Posted 2 years ago

“Amir is the best - Respectful, Patient, Knowledgeable, Tenacious and Complete. Thanks for all the help and understanding.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews