US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile is fantastic!! Their 24/7 customer service can't be beat. For my last call, I spoke with Samad who was super helpful and professional and took all his time to answer all my questions. Don't waste your time or money with any other phone carrier. US Mobile has everything you need. I highly recommend.”

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Posted 2 years ago

“I had a setup issue even with Neely ordered sim cards. I required to get support with US Mobile. I was very very fortunate to talk with a technical expert, Mohammed Aliyan who has a very high level of engineering and telephony background. Fully patient and well scripted into the us Mobile platform as well as excellent communicator. Thank you for your service and hiring astute technical individuals like Mohammed. Joe”

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Posted 2 years ago

“Customer service was great !”

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Posted 2 years ago

“I'd take this opportunity to express gratitude to Mr.Bilal Manzoor Abbasiwas's outstanding service to answer all my questions, and he 's explaining on procedures on how to move data from old phone to the new one. I must say this is the 1st time I've met such a wonderful person like Mr.Bilal Manzoor Abbasiwas from US mobile.”

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Posted 2 years ago

“Bilal Manzoor Abbasiwas was the only person OVER SIX HOURS who could help us. Thank you!”

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Posted 2 years ago

“What amazing customer service - these reps have been nothing but patient and kind as I completely transferred over to them from a different carrier, which had been very stressful. Viscam and Shan E. Ali (really hope I got the names spelled correctly) were two who were very helpful. The phone service itself is also up to par and much more affordable than the other big name carriers. Hoping to be a long term customer!”

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Posted 2 years ago

“Aizaz Khattack was really helpful though sometimes difficult to understand. He was, however, VERY patient, and eager to help me solve the troubles I was having. He was fully versed in tech support and stayed on the line with me to solve other problems I was having with my phone. I'm so grateful to him!!”

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Posted 2 years ago

“I had a productive port out experience with Bilal Manzoor Abbasi today. Basically changing from eSIM to physical SIM on same phone. All my interactions w/ USM have been very positive!”

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Posted 2 years ago

“Muhammad didn’t rush me or seem bothered to have me on line and stuck with me till it was all said and done with my transfer from straight talk. Thank you Muhammad you were great.”

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Posted 2 years ago

“I received expert, kind, and thoughtful assistance from two US Mobile Reps. Sarosh and Sharoz Ali. They are the best. And displayed considerable patience when helping me set up my account. Kudos to US Mobile for having such great staff members.”

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Posted 2 years ago

“We switched to US Mobile from our pricey VZW post-paid plan based on US Mobile’s competitive no-contract pricing and especially after reading lots of Reddit testimonials emphasizing great experiences with their real live support agents. In most phone support situations it is rare enough to get hold of a live agent, let alone one who can actually help you. One of our devices had some bizarre, once-in-a-blue-moon type complications in the transfer of service. We were escalated to upper tier technical support fairly quickly and we experienced some really superb service. The issue we had was an extraordinarily odd and rare problem, nonetheless our assigned agent, Nobel, did everything possible to get things working. He spent about 3 or 4 hours on the phone with me (which I was told was an extremely unusual occurrence, all the usual problems are solved in MUCH less time) Nobel worked through every possible solution with me, well past the designated end of his shift. He immediately called me back the several times we got disconnected or had to power devices off for testing and he remained extremely patient, courteous, and hospitable for the entirety of this saga. The issue was fixed in the end and Nobel comped some free stuff for us for all the trouble. Despite these initial hurdles, I can say we are definitely pleased with our initial experience with US Mobile based on the support we received from Nobel and the rest of the Technical Support team we interacted with.”

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Posted 2 years ago

“Excellent customer service! Thank you!”

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Posted 2 years ago

“Thank You! Ghazanfar Ali, for your time and patience for helping me thru port-in process. Appreciate that. Knowledgable customer service. Price and Plan models looks better that most of the competitors.”

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Posted 2 years ago

“Absolutely wonderful…. completely helpful”

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Posted 2 years ago

“The customer service representative is very helpful and knowledgeable. I'm really happy with the services and plans”

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Posted 2 years ago

“Ghazanfar Ali was extremely polite and very helpful. My problem had a fairly tedious solution, but Mr. Ali was very patient with me and was able to resolve my text messaging issue.”

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Posted 2 years ago

“Thank you US Mobile for your quick and very efficient case resolution. Had the pleasure getting Nobel on the phone and he was fantastic. Resolved our issues trying to get our two NZ phones online and usable. Very happy and highly recommended.”

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Posted 2 years ago

“Nobel helped me today to switch my provider to US Mobile after a horrible experience with a previous one. He was patiently on the phone with me for over an hour! I’m so happy that my new phone is up and running with everything switched over from my old one.”

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Posted 2 years ago

“Excellent Service! Support representative was very knowledgeable and helpful in quickly resolving my issue. Was able to talk to someone very quickly.”

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Posted 2 years ago

“Ghazanfar Ali provided excellent service, he had to spend quite a bit of time on the phone with me trying to resolve my issue. He was very patient with me as I am not very tech savvy.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews