US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aaron Wylie was prompt, professional, and I got my issue resolved quickly.”

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Posted 4 years ago

“After registering my service with payment, the system reset the account balance to $0. Had no network connection and had to drive downtown to a cafe with Internet to get online help. Once connected Aaron Wylie got me online in 2 minutes.”

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Posted 4 years ago

“Aaron Wylie did a great job with the customer service portion and helped me get my phone to work. 5 stars for him! I left 4 stars because the Super LTE compatibility tool said my phone was compatible, but it wouldn't. I'm a weird corner case (custom ROM, European phone model), but I was relying in part on that tool when I purchased my phone. It still works on the GSM network, but that coverage isn't as good in my area.”

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Posted 4 years ago

“Prompt help, very straightforward customer service.”

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Posted 4 years ago

“Great customer service. My phone bill is just over half what I was paying previously for essentially the same service.”

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Posted 4 years ago

“Kamil Khan solved my group chat message issues so fast. Superb customer service!!! - satisfied customer”

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Posted 4 years ago

“Simple, easy, great service. Thank you Kamil Khan for helping me today.”

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Posted 4 years ago

“Came from VZ. Wasn't pleased with them. USM is so easy to deal with. Very short wait for a rep to get help via chat. And then they help! Kamil Khan was great. Also priced below other service providers. Couldn't be happier.”

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Posted 4 years ago

“U.S. mobile has great customer service. They have patiently helped me troubleshoot through my many questions. I am typing this review at 1:20am and Kamran Z. just helped me figure out how to get LTE data on my new phone. They are polite, pleasant, and most importantly, always help me solve my issues. I love the unlimited plan and I'm on the Verizon network -- win win! I am recommending this service to my friends and family.”

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Posted 4 years ago

“I'm really happy with US Mobile. I really don't write reviews, but what I like the most is their affordable and customizable plan. They also have a great customer service. I was impressed with them helping me step by step solving the problem. Thank you Zia!”

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Posted 4 years ago

“Had a problem with my voicemail not working. Kamil Kahn fixed the problem quickly so that it works just the way I want it to.”

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Posted 4 years ago

“Great cellular service and great customer service as well. Thank you US Mobile and thank you Kamil Khan for your help.”

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Posted 4 years ago

“Chat support is the best I have ever encountered. Almost immediate. Abdulah was super helpful. I am pre-disposed to not liking offsore call centers but this company has chosen well. My constructive criticism: bringing your number over is not as straight forward as it should be. If you are currently using Verizon, then you need to ask support for a "fake" IMEI to port it over. Also, make sure that you do not deactivate your Verison account before attempting to port over. Otherwise, the service has been very good, the connectivity is good and the features and price are very good.”

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Posted 4 years ago

“excellent service, Aaron Wylie helped me to transfer to a new plan, added multiple megabytes of data even in the interim period, before my new regular payment period and explained how to use it,and how to set it while outside and not to waste it while at home. Thanks to Aaron and to us mobile.”

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Posted 4 years ago

“Excellent customer service whenever needed. I was today kindly assisted by Aaron Wylie and Danish Khan, who were most helpful and prompt. I've been recommending US Mobile to others, and will continue to do so.”

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Posted 4 years ago

“Aaron Wylie, this person provide absouletly great service. Thank you for your assistance.”

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Posted 4 years ago

“Best service I have ever found. It is the only service that actually works here in my home. And when I had an issue with my hotspot I contacted us mobile and Aaron Wylie helped me and he was great. He fixed the problem in less than 5 minutes. He was great.”

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Posted 4 years ago

“US Mobile offers great coverage and easy setup. In terms of customer service, I had a quick question about text roll-overs which was answered very quickly. Aaron Wylie, my customer service attendant, explained the situation and gave me the texts I had thought would roll over from the month before. The US Moblie chatting feature within the app is really great for these kinds of customer service questions. Definitely a 5-star worthy company!”

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Posted 4 years ago

“Was doing a great service by the agent!! I feeling so happy to chat with”

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Posted 4 years ago

“I super like the chat support. Easy and Fast service. thank you! Always for your online help!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews