US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,711 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chat support was taking so long and not getting anywhere for consolidating US Mobile accounts. I called in and got Sharoz on the line and she was super helpful and was able to get everything accomplished as needed. I'd only give one or two stars for the Chat, but 5 stars for Sharoz and her helpfulness on the phone.”

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Posted 1 year ago

“Syed Ihsaan was excellent! He got my phone activated on the first call.”

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Posted 1 year ago

“The cheapest plan I could find on Verizon towers that provide superb reception superior to T-mobile in the Southern Oregon Area. Online interface is unlike others I have seen. Curious to see how prices raise over time, but straightforward, simple, and reliable. Used the e-sim to instantly activate on my phone all without having to call for help (Online tutorial is thourough and simple.)”

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Posted 1 year ago

“technical support rep Nobel did a fantastick job getting my phone to work. Give him a raise! Top stuff”

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Posted 1 year ago

“Excellent tech support. We ran into trouble with a new phone and Maria fixed the issue within about 3 or 4 minutes. WONDERFUL tech support and the main reason our family encourages others to join US Mobile. You can talk to people in the USA!!! when an issue comes up.”

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Posted 1 year ago

“Totally excellent service! Nobel..”

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Posted 1 year ago

“Nobel went above and beyond the call of duty. His professionalism and patience exceeded my expectations. As we move away from face-to-face interactions with service providers, it gets harder to communicate efficiently and effectively. He not only fixed my issues, he explained potential problems and how to avoid them. Keep up the good work.”

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Posted 1 year ago

“Talking on phone was much more efficient than chatting, chat was so slow.”

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Posted 1 year ago

“I have used Verizon, Sprint, AT&T and other cellular companies. Of all of them, US Mobile stands out as the most reliable, the best rate/value for me & my family, AND, excellent customer & technical service. I am PROUD to recommend US Mobile and I want to thank Mr. Meesum Naqvi in particular for EXCELLENT technical assistance. When an issue came up, Meesum was TERRIFIC.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Mr. Ghaznfar was very patient and thorough. He stayed with me during the entire transfer process until everything was working just right. Thank you.”

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Posted 1 year ago

“Steven and Michele had a wonderful experience today with customer service representative Nobel. He was very helpful and patient and even saved us money each month. Highly recommend!”

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Posted 1 year ago

“Hello, our two lines have been having ongoing network issues and I worked directly with Joshua two different times today to troubleshoot to resolve this issue because we might have to move to Verizon which we don’t want to have to do. Joshua was very methodical and patient to troubleshoot both our phones so that we can try for the next few weeks to see if that makes a difference. I really appreciate his patience and professionalism. This is next level customer service, how lucky is US Mobile to have an employee like Joshua!”

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Posted 1 year ago

“By far the best experience I have ever had with ANY cellphone carrier. And I have tried them all. Samantha stayed on the line with me to get everything done perfectly and make sure it was all working perfectly. Anyone with the big cell phone carriers needs to give them a call. Top notch coverage and top notch customer service.”

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Posted 1 year ago

“Kyzer was great. We lost connection over the Internet while he was trying to fix my cell phone not making calls. He got the job done!”

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Posted 1 year ago

“I just worked with Visam. He was super nice he was totally competent and got me through the pages are opening or transferring an account. If everybody is as nice as Visam and as competent and knowledgeable it will be great working with this company. Thank you very much. MBR”

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Posted 1 year ago

“Haroon Majeed Product Experience Analyst US Mobile was AWESOME! I was able to convey my concerns and preferences to him. He addressed them quickly and accurately to my satisfaction as do all your support agents. Everyone I speak to always exceeds my expectations. And, I greatly appreciate being able to place a call for my concerns. I am very happy being a customer of US Mobile. Thank you very much for the consistent high quality of service I receive. Sincerely,”

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Posted 1 year ago

“The gentleman was patient, kind and very helpful, wonderful experience 😀”

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Posted 1 year ago

“Usman was very helpful in getting my number all sorted and it was very convenient to port over to US Mobile from Mint Mobile!! Thanks so much for your help!”

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Posted 1 year ago

“US Mobile didn't exactly make me happy. But Shan Ali definitely did. He made up for all the aggravation and hours spent trying to debug my phone. He was very pleasant and real, knowledgeable, easy to understand fluent in English, so he understood me very well. Just a pleasure all around. He is the only reason I am still a customer. That, and the amazing plan options and prices. I realize a lot of the problems were due to my phone being an ancient three years old, but still...”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,711 reviews