US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up for the new unlimited plan with hotspot. I got a new number and had trouble activating it. The US Mobile chat rep, Ayesha, messaged me and got the job done extremely fast! My initial impressions are great.”

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Posted 4 years ago

“very friendly and helpful”

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Posted 4 years ago

“Very nice to deal with and got my phone working again in no time!”

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Posted 4 years ago

“Atiq was very patient and worked with us to get a second line that gave us several problems. It took a long time to work through the problems we were having. She was amazing and knows her work. Thanks Atiq. She was the second person to help us solve the problem. The first person closed the chat thinking all was working but the calls didn't go through. When Atiq helped us, she had us try text and vocal. None worked. After a long time, she accomplished the task and all works. We are happy and pleased with her work.”

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Posted 4 years ago

“Your wonderful online tech help, Atiq, helped to solve the problem I had with my phone (couldn't get texts to send to the other side of our state). I am so thankful for the good staff that your company has, in particular, Atiq (give that woman a raise or a bonus for her extensive work in fixing my problem). So glad that we have both our phones with US Mobile ! 5 STARS”

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Posted 4 years ago

“Very helpful and patient. US Mobile is lucky to have such great front-line representation through the support provided by Muhammad Affan.”

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Posted 4 years ago

“I have had such great service with USMOBILE every time I have used the chat with agent option on the website. It’s always almost immediate connection at all different times and everyone is very positive and willing to help with anything they can. Each time I was helped until the issue was resolved and I never leave feeling like more could’ve been done and in fact just the opposite. For instance, last even I spoke with Marvi Mahesar and she took on my entire paragraph of an introduction to several problems I was having. (which all turned out to the phone’s issues By the way) I feel like Marvi would’ve stayed hours if that’s what it took to solve. I also have received my SIM cards very quickly each time they are mailed and they are always, with USMOBILE customer service rep’s assistance, very easy to set up. I would definitely recommend USMOBILE to anyone who appreciates great customer care.”

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Posted 4 years ago

“Muhammad Affan was able to resolve my voicemail problem very quickly. Overall the service with US Mobile is responsive and quick.”

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Posted 4 years ago

“Haroon was the man! Give him a raise for being prompt, courteous, and knowledgeable! So far so good :)”

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Posted 4 years ago

“Fantastic service and customer support, I contacted customer support through live chat and they were supper fast to get back to me, under 2mins! (Wanted to switch from the GSM to Supper LTE network and help connecting a hotspot) Very knowledge and help customer support agent Kamil Khan, Thank you for help. Great pricing coverage for pig backing of Verizon and T-moblie I think.”

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Posted 4 years ago

“Thank you Omema, I am so happy that my new device works.”

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Posted 4 years ago

“Kamil Khan was great. I couldn't access voicemail for some reason, and he stayed with me for over an hour as we worked through the issue. Super-patient, helpful, and professional. People like Kamil are the reason I stay with usmobile.”

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Posted 4 years ago

“I like that I have control over the minutes I want. Sadly my new phone is not compatible. I also like that you can snooze you account when you need to.”

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Posted 4 years ago

“Outstanding and friendly customer service(Omena) was awesome.”

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Posted 4 years ago

“They honestly go above and beyond with Customer Service. Some of the best customer service I’ve ever experienced.”

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Posted 4 years ago

“omg you helped me out so much I was so happy that I can send messages now love u guyyssss shoutout to Fiza for hooking it up”

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Posted 4 years ago

“Hamza J. is by far the BEST customer service rep I've ever dealt with. He I had the patience of jobe! I got very flustrated trying to get my service to work he walked me through all the steps for setting up my APN. After all that trouble we found out that I made a mistake and that was why my phone wasn't working properly. After he helped me for 30 minutes giving me the APN settings and all of that he figured out what was wrong! He is the best customer service Rep I've ever worked with. US Mobile is very Blessed to have him on there team! I think he deserves a BIG Raise especially having to put up with me! LOL!”

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Posted 4 years ago

“Zurayz is by far the BEST customer service rep I've ever dealt with. Amazingly knowledgeable and truly helpful. Answered all my questions, even the hard ones I thought wouldn't be and thus opened the door for me to become a customer. GREAT service. Thanks Zurayz. :)”

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Posted 4 years ago

“Good option for Canadians having to stay in the US for an extended period. Sarfraz was very helpful getting everything set up with me! Man's a real boss!”

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Posted 4 years ago

“The customer service is great and very friendly. I talked with Adil and he was very helpful with guiding me through the steps. I haven't actually started the service yet, but will change my review if it's not great.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews