US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,714 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has always had great service, and the customer support team is amazing! Haroon S. did a great job assisting me with my problems. Definitely would recommend”

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Posted 4 years ago

“That chat pop-up is a little annoying, but when you're having trouble activating a line it's not. I had to talk to reps twice while transferring lines and both were helpful and got the job done.”

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Posted 4 years ago

“Today, I chatted with Haroon S., the service rep of US Mobile. The rep is great and willing to help customers. Very pleasant experience with the rep. Thanks! Haroon is the reason why I rate the company with 5-star.”

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Posted 4 years ago

“Haroon was awesome. Very patient and efficient. Helped me find what I needed in seconds! Keep it up, guys! Highly recommended!”

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Posted 4 years ago

“I mean.. what can I say? Hands down the BEST customer service ever. My husband and I both switched from Verizon ($120 per month), to US Mobile ( just $30 per month for both of us and even more data!). My husbands phone is from the US and set up took seconds. My phone is from the UK and something was glitching, and they spent an hour with me on the chat box testing different things and generally being very helpful and kind. It now works and I'm over the moon! Every time I've tried to get in touch I can chat online with a real human within seconds, and the whole interface is so clean and simple - and fun! I love US Mobile - you guys really have it sussed. Thanks again!!”

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Posted 4 years ago

“I have been with US Mobile for years and the service has always been great! I would definitely recommend them.”

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Posted 4 years ago

“Needed help with 2 of my lines and Faisal S Was able to solve the problems within 5 minutes. And was also polite and courteous. Customer service is always hassle free.”

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Posted 4 years ago

“Customer service via chat is the best or tied for the best I've had with a company like this.”

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Posted 4 years ago

“Umer F was very professional, most helpful, and patient everything that you would expect of a customer service representative. I had issues with a SIM card and also trying to get into my account on my phone and Umer was very patient as I tried to figure out how to login and also helped with my overall issue I had. Thank you so much and please give compensation or recognition to this excellent customer service representative!!!!”

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Posted 4 years ago

“data stopped working but the support staff resolved it in one session”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“Great customer service on chat!!! so quick and easy.”

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Posted 4 years ago

“US Mobile went over and beyond by resolving a billing issue where we did not understand the 30-day cycle and they kindly offered us a discount.”

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Posted 4 years ago

“I've used them for years, at first just as a source for a burner phone. Always helpful and always smart! Now I use their data too and very impressed. Their 4g LTE is as good as my other ones - Verizon, Metro.”

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Posted 4 years ago

“I've been with US Mobile for several years now. Every time I have had a question, wanted to upgrade my service, anything, their customer service has been excellent. And their plans are unbeatable in terms of affordability. Recently I contacted them via email because I couldn't access my voicemail. Within minutes, I had a response, and it furnished me with the solution to my problem. Kamil Khan, the associate who helped me was clear in his response, courteous, and concerned that my problem be solved. Once again, US Mobile, you rock!”

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Posted 4 years ago

“Switched from T-Mobile to them. Initially the data service was not working. Samir was great and fixed the issues in a few minutes. Good first impression / experience with them.”

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Posted 4 years ago

“Johanzeb .r was fantastic, he answered all my questions with all my concerns. He explained to me how the 14 day trial worked. Very nice fast no hassle or hangups. Knew his stuff way to be on top of the situation! Your awesome Johanszeb.R👊🏻🙃”

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Posted 4 years ago

“Haroon S. was the service rep with me and I highly appreciated his assistance. Very patient and worked things out very effectively. For this reason and my previous experience with US Mobile, I would recommend US Mobile to my friends.”

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Posted 4 years ago

“HI, I don't usually leave reviews, but I have nothing to but good things to say about the service, support and the value of the service from US Mobile. We were previously with Verizon and wanted to move to an independent contractor and not loose the Verizon Network. We made the move a couple of years ago and if we have had any difficulties, things have been responded to immediately. The chat feature is great and the customer service reps have all been tremendous. Best cell phone decision we have made!”

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Posted 4 years ago

“Khurram H. was my customer service chat rep today and as always he helped me solve my problem with very little effort and very quickly. He was very clear, waited for me to take my steps and test. I was up and running in no time. I have never experienced such great customer service as I have with US Mobile and it has been consistent. I think this is my third time calling for assistance and always a pleasant experience. THANK YOU!!! Hard to believe this kind of service exists in the US.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,714 reviews