US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,711 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

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“Such great customer service from Syed Ihsaan Kazmi at US Mobile. He was so kind and patient with helping me port my number and setting up my phone so it would work right. Many thanks!”

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Posted 1 year ago

“Joshua was amazing. Clear communication, results-oriented, calm and reassuring. My issue was resolved within a timely manner and I received extra tips to boot.”

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Posted 1 year ago

“He was very helpful, professional and knowledgeable. He should be in upper management.”

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Posted 1 year ago

“Very helpful and understanding would recommend to anyone”

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Posted 1 year ago

“I received excellent service. Fixed my problem in a timely manner period”

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Posted 1 year ago

“Aizaz Khattak help me switch my phone to T-Mobile. He was patient and guided me through the process.”

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Posted 1 year ago

“Kara Azad was great; polite, personable, and professional. Thanks.”

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Posted 1 year ago

“Very Happy with your Support Team. They stayed with us as a customer until everything was completed and all issues resolved. Thank You, William Cross wd.cross@gmail.com US Mobile # 731-433-7694”

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Posted 1 year ago

“Requested the transfer number to use another carrier. The new carrier could not activate my unlocked phone because US Mobile did not released the account. After talking to US Mobile I was told they needed 5 days to release my number. Which means I could not use my new carrier and phone for almost a week. Quite dissatisfied with US Mobile. Not for me anymore.”

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Posted 1 year ago

“Samir was SUPER professional and polite. I had a complex issue with no data that has been giving me problems for a week and I was able to exchange a large amount of info with him efficiently, before quickly hearing back from Samir and his team. The other reps I called took over two hours trying to troubleshoot to no avail, while Samir troubleshooted more effectively and FINALLY got my issue fixed, well before the hour mark! I hope Samir and others like him get promoted to trainer soon, so everybody can enjoy this vibe!”

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Posted 1 year ago

“After their 100 day "super" trial the service drops to intolerable levels. Once your "premium data" runs out on your so-called "unlimited plans" you get UNUSABLY SLOW data. I cannot even load a webpage.”

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Posted 1 year ago

“The customer service rep Samantha was extremely professional, patient and driven to make sure we resolved an issue with my iPhone provisioning that required far more effort and attention to detail than I ever expected. But with this challenge Samantha clearly wanted nothing else but a successful outcome that met my needs. Samantha represented herself and US Mobile in a truly extraordinary way.”

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Posted 1 year ago

“Iqra Azad's service was awesome & most helpful in resolving the issues that existed. I spent most of my morning on the phone trying to take care of the matter, until I spoke with Iqra & she solved the issue in a matter of minutes!!!”

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Posted 1 year ago

“I wasn’t in chat with a different representative for almost 6 hours. Did not help me I made a phone call spoke to a representative and he took care of my problem within 30 minutes. Thank you so much.”

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Posted 1 year ago

“I was on chat with customer service for over 8 hours. I called customer service the next day and spoke with Samantha. She was able to solve my MMS messaging problem within 10 minutes. Hooray promote her to second level tech support!”

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Posted 1 year ago

“Its a shame. The customer support of US mobile used to be the best. Apart from the prices it was the only reason why I was with the company, but now it has become just like any other customer service. They shouldn't be advertising the 24/7 customer support anymore they fix it! You used to be able to dial customer support and instantly connect to a live competent person. Now you gotta wait 30 mins! It's ridiculous! And that's not it, the reps that you speak to are also not like they used to be. It's like a completely uninterested person is running it now! Is the company going out of business or what? The combination of the wait time, the incompetent rep I spoke to and the service not working made me port out all my lines. I'll be more than happy to comeback if the things go back to the way they used to be.”

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Posted 1 year ago

“Has the lowest price plans of any carrier for 1-6 GB, 15-30 GB, and 50-100GB (Mint is slightly cheaper for 6-15 GB and Visible is slightly cheaper for 30-50 GB), best app and sign-up process of any carrier, and 2nd best customer service after Consumer Cellular. They also are the only carrier to have priority data for up to 100GB on Warp/Verizon, outside of the most expensive Verizon plans that cost twice as much. They are constantly adding new features such as international calling and roaming (as of this comment was just added to GSM, coming soon to Warp) and keep adding more data, without increasing cost of plans.”

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Posted 1 year ago

“Anosha was helpful, patient and one of the best service representative to figure out what need to get done to get our Son's phone working. We really like US Mobile. Have 3 phones with US Mobile now. Thank you for your time, John Steck”

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Posted 1 year ago

“The US Mobile representative Iqra Muhammad was extremely patient, knowledgeable and attentive and after several attempts and much time she finally was able to solve the issues with my new SIM card and activating it. Please let her know I really appreciated her help!”

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Posted 1 year ago

“NOBEL was AMAZINGLY helpful!! His patience with my grandmother brain was exemplary!! He is very knowledgeable and very kind and tremendously helpful! I am very grateful for his expertise... a wonderful young man. You are blessed to have him in your employ!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,711 reviews