US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big shout-out to the tech support rep for their friendly services.”

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Posted 2 years ago

“They have the best prices. Customer service was very prompt. I had a difficult problem with voicemail. But they were able to fix it.”

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Posted 2 years ago

“Saif Ali was so efficient, kind, and patient! Success was made quickly with his expertise. US Mobile techs are the best. Love US Mobile!”

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Posted 2 years ago

“I am so happy I found this company! I am not very savey in the mobile phone world since this was not my generation, but this company goes way beyond ANY carrier that is out there. Nobel is very patience and handled all of my questions and need to help me get started with service. Call US Mobil and ask for him he is willing to help you with your service.. Thank you US Mobil for your customer service reps they are the best!!”

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Posted 2 years ago

“Had a small issue with set up, called customer service and spoke with Shehryar who was by far the most knowledgeable and direct customer service agent I have ever dealt with when calling a mobile carrier. He made it a point to tell me in advance if what I needed to type was upper or lower case and gave specific directions on hitting ok when finished. I literally was off the phone with no further problems in less than 10 minutes! AMAZING!! US Mobile GIVE THIS MAN A RAISE!!!”

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Posted 2 years ago

“My loud voice doesn't seem to scare her, my redneck dialect didn't bother her, over all, excellent service, maria was an absolute pleasure!”

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Posted 2 years ago

“Making the switch to US Mobile has been a positive experience. I have had many issues with customer service with previous providers. I decided to activate an old phone on US Mobile to try out the service and was very pleased with the outcome. I have had several calls to customer service and always get a knowledgeable and friendly representative from US Mobile. I worked with Fatima to set up my phone on their network and she was awesome.”

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Posted 2 years ago

“The rep, Serhrish at US Mobile was so extremely professional and knowledgeable! Switching over to US Mobile from Verizon, I had issue's with my phone textung snd data. Sehrish was so extremely patient and took her time to walk me through every aspect of fixing our mobile data issue's and kept calm and kept reassuring me we would get this taken care of and she did! Sehrish if you see this, thank you so very very much”

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Posted 2 years ago

“I'm writing a review for Fatima, as she did an excellent job welcoming me and expressing appreciation for Omar for ensuring I received my Chime discount.”

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Posted 2 years ago

“Us mobile has been really quick with customer service. I spoke with Sav today and he stuck with my problem until it was resolve!”

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Posted 2 years ago

“Great Rep Sheirish!!!! Very Helpful and polite!!!! !!! Sehrish!!!!”

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Posted 2 years ago

“Sehrish, was very very helpful in solving my problem with texting photos. She's a KEEPER!!!”

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Posted 2 years ago

“Nobel was very patient in assisting my concern and very pleasant. A higly commendable excellent service! Mr. Nobel your the man!”

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Posted 2 years ago

“Nobel did an excellent job in helping!”

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Posted 2 years ago

“I delt with Amir and he was very patient with me when I was so crazy with trying to complete the order with the sim card. He's the "MAN" that you need to get things done with.”

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Posted 2 years ago

“I just switched from Verizon to US Mobile today. There were a few tweaks that needed to be made with our cell phones. I had to call the US Mobile Support line several times & I was always given Excellent assistance. Especially helpful was Support Tech "Nobel", who provided me with patient & clear instruction on how to correct my problems. He was extremely polite & helpful.”

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Posted 2 years ago

“Raffia I hope I spelled her name right. What a fantastic tech-support person she did what other tech people did not. As a female she burned the other guys that tried to help me before i.e. ashi I had no Internet service and she went through all the steps and she got it to work with a Pages loaded quickly. Truly a fantastic and knowledgeable tech support person in an industry dominated by men she really knows her stuff it’s free credit to this company. Your mom and dad are proud of you, and as a customer I am as well.”

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Posted 2 years ago

“Customer service over the years is always 24/7 with all staff very friendly, patient, helpful, will walk me through to do what i need to do, and offer to do it for me if i need help, always polite. I always feel great after talking to them. Never have any phone service problems. I can check my minutes, texts and data remaining online anytime. Bill is every 30 days not calendar days and posts 2 days before new prepaid month service begins. I chose the autopay to my credit card option. I can change my plan online anytime. Love ability to customize plans to fit my needs and at very competitive low prices. Just now adding a family member to be able to end our old expensive land phone ATT service.. Highly recommend.”

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Posted 2 years ago

“Adeel was fantastic. US Mobile is an amazing company with excellent customer service, prices, and plans. The data speed is fast and the signal strength is very reliable. I can't believe I was wasting money on a big carrier (Sprint/ T- Mobile) before.”

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Posted 2 years ago

“I want to write about my experience with Ahsan who answered the phone when I needed help. He was wonderful and went above and beyond to assist me with my "Data" problem. He is truly an asset to US Mobile! Audrey”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews