US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received help from Usama Saleem. He was very kind and helpful. I had some technical difficulties to communicate with him, but he kept getting back to my number and even reached out to me by email, doing his best to assist with the problem I had with my phone. Though eventually it turned out my phone model is not compatible with the service I wanted, the overall service experience was very good, thanks to Usama.”

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Posted 2 years ago

“I just converted to US Mobile from a really old LG phone on a different carrier. The representative who helped me at US Mobile was excellent! Knowledgeable and patient, and helped me work through every issue that came up with porting my number over to creating my Apple ID. Thank you Rafia!!”

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Posted 2 years ago

“I am extremely happy with the US Mobile service. I called on February 25/2022 and Zeeshan was very friendly and knowledgeable. He quickly gave me advice that fixed my problem and he was also very patient with my questions. He provided exemplary customer service! I love US Mobile!”

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Posted 2 years ago

“Hello friends, Maaaann let me tell you about my morning, I spent like an hour on the phone with one person in technical support trying to get my phone set up and activated. Needless to say, he was no help. So I got on the apps chat bot and spoke to a tech from there and they had absolutely no clue what they were even talking about. Anyways I looked up the number for US Mobile LLC and gave them a call. I was greeted by a specialist names OSAMA and let me tell you, HE DID HIS JOB! He knew exactly what needed to be done and got the problem solved immediately!! Finally someone who actually cares about the customer from the other end! But if you have issues call that main line, and try to get OSAMA because he is the MAN!!! THANK YOUUU!!”

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Posted 2 years ago

“I was assisted by a service agent named Fatima and she practiced such professionalism by being patient, determined and methodical. Regardless of the outcome of my request, her assistance with my case was very much appreciated.”

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Posted 2 years ago

“very pleasant and easy, Seemab Nadem is a very informed and efficent and polite employe”

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Posted 2 years ago

“Excellent customer service from Nobel. He helped me switch my cards on my account for autopay. I love US mobiles services”

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Posted 2 years ago

“Customer service gave me an additional free month unlimited just by asking when the errors were all my doing for Activation issues I had with device. Ultimately, I will be purchasing all my households devices Plans just because of the no hassle way I was treated and never felt like I had to explain myself. I felt trusted for once. When giving my situation and explaining my story to the representative he never batted an eye or gave me nothing but honest empathy. This is a rare experience for me these days and usually get cut off or belittled to death if not bold faced lied too by representatives that don't care or think everyone trying get one over on them somehow ... Thanks again for being Human US Mobile rep. I needed that today. The network is also the best in my area with Gsm network sim kit. Runs better than ALL the major networks even inside my manufactured home. Great website user interface as well.”

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Posted 2 years ago

“I called to fix some voicemail and billing issues upon setting up new service with US Mobile. Wait time was short. I spoke to Nobel , he quickly fixed both of my issues. Very pleasant and helpful.”

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Posted 2 years ago

“This one call w service rep was amazing. The other 3 were half assed that didn't call in the time the state not putting forth the effort to complete the task. This last gentleman went all the way. Thank him please”

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Posted 2 years ago

“Best customer service experience ever: I needed help configuring mine and my wife's phones to use mobile data. It took less than a minute (!!) to get connected to live rep (his name is Nobel), and he quickly helped me out. He patiently walked me through the phone and APN settings, confirmed everything worked OK, and followed up with a text listing the required inputs, so I had everything needed to set up my wife's phone.”

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Posted 2 years ago

“Zeeshan was beyond helpful, very good at walking me through all the rather complicated steps to get my service working. He was very kind ans personable as well.”

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Posted 2 years ago

“Was having problem and wasn't able to make my device work with US Mobile.. everyone in US Mobile support including myself after doing a lot of troubleshooting almost gave up ..but out of nowhere spoke with a guy name Omar...He told me straight off the bat "this device should work" and after 30 minutes it did...Omar deserves a medal Hats off 👏”

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Posted 2 years ago

“Maria, the live support agent helped me resolving the internet issue on my phone. She is very knowledgeable and able to provide a great support and fixed the issue.”

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Posted 2 years ago

“I spoke with Seemav today. My internet went down. She was very professional and knew what to do. She got me up and going in no time. Very polite.”

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Posted 2 years ago

“I spent an hour troubleshooting activating my cell phone because I used the wrong sim. The instructions say nothing about which card is which. AMIR at customer service was patient and thorough.”

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Posted 2 years ago

“I erased my iPhone and then lost my eSim. After trying many things, Amir was able to help me get it fixed! Thank you so much for your help, your customer service is excellent.”

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Posted 2 years ago

“great experience dealing with aysha - very professional and efficient.”

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Posted 2 years ago

“I have been trying to get phone unlocked from straight talk now for 5 days,with u all by very kind everytine u would have to tell me it wasn't unlocked,thank u ,then finally after spending over 35 min talking to Sheetal, which all the trouble shooting,& bn patient while I was over talking,she DID it...yay thank u Sheetal u were very professional..God bless”

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Posted 2 years ago

“Seemab of tech support was friendly, quick, and solved the internet connectivity problem. I'm very happy with the service she provided.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews