US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amna was very courteous, helpful, and efficient. Thanks!”

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Posted 4 years ago

“Hi everbody, US Mobile has flexible plans and great customer service. Omema was really great customer service agent”

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Posted 4 years ago

“Omema was awesome. Not only super patient and friendly but very detailed. I have no patience for things not working and can get frustrated easily but Omema was there every step of the way. I love the price of the plans and the flexibility of being able to add what I want when I want. Especially with everything that has happened in 2020, having the ability to pay according to my budget and still getting great coverage and service is so important to me. I am go glad that I came across US Mobile and highly recommend them to anyone on the fence about the pricing. It's ok to step out of the overpriced box and try something new. P.S. we shouldn't have to decide to have phone service or eat, which was were I was at with a name brand carrier! Never again :)”

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Posted 4 years ago

“Hi Amna helped me out. She was very helpful... she helped about an hour An was very Kind. Thank you so much! That was awesome.”

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Posted 4 years ago

“Love the 24/7 friendly and knowledgeable customer service. Either by chat or over the phone, the wait time is short and the representatives are helpful. I just talked on the phone with Nobel and I'm grateful for his excellent customer service skills.”

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Posted 4 years ago

“I had been trying to solve a glitch on my phone for HOURS with oneplus and other entities and no one could solve it or be useful. Fiza Shah was able to solve it and now it's working perfectly! This carrier has a great costumer care service while being very affordable for people like me who are students. THANK YOU!”

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Posted 4 years ago

“Ayesha was a great help. She was extremely kind and courteous and had my internet running in No time.”

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Posted 4 years ago

“Awesome customer service”

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Posted 4 years ago

“Usman was wonderful - very patient and fixed my problem! He did a very good job.”

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Posted 4 years ago

“Usman was a trooper! When informed that the SIM for the One Plus 7 was not compatible, she extended a couple of troubleshooting steps and everything works now! Very happy with her diligence and assistance to resolve our issue!”

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Posted 4 years ago

“I snoozed my account and came back to restart service on the same day. I connected with US Mobile customer service through their Live Chat option. I requested a refund for the amount that is charged to snooze the plan since I was restarting service the same day. They were able to refund the amount and did it while we were on the chat. Representative (Haris) was great and very helpful. Thank you US Mobile!”

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Posted 4 years ago

“Undocumented 50gb soft cap but great customer support. I needed a solution for my kids school while away from home and tried US Mobile. I got it all set up and them my son asks if its OK to download some video game overnight. Sure, It unlimited I said. Only to find out that there is some soft download cap and it must be some HUGE video game. I contacted customer support and they were able to give me more cap. so all is well.”

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Posted 4 years ago

“I was cautious about joining US Mobile. I figured as a virtual operator they wouldn't be as good at customer service and support as their big brother rivals. HOW WRONG I WAS! I usually hate chat support because operators have too many ongoing chats at once. Here you speak to one person and they focus on you!! Omema sorted my problem out with minimal fuss and total professionalism. They even had a sense of humor which can be hard when you deal with the same thing time after time. The customer service is AAA rated. Their prices are beyond comparison and they offer the same network perks as their network operator competitors. I get my Netflix paid for, three lines of unlimited connectivity and all for the price of one line on their compeTitor in pink!!”

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Posted 4 years ago

“Onema helps me with my text message problem. He was kind to solve it and share a couple of extra messages for the inconvenience. Great services”

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Posted 4 years ago

“this rep really helped. made want to keep the service when i was about to give up...thanks alot.”

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Posted 4 years ago

“Fiza Shah was exceptional! She went out of her way to help me out to set up my new account line. I love the customer service I received and plan on using simple mobile for many many years.”

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Posted 4 years ago

“The Person taking care of the issue did a good job but the system is garbage. To transfer from using t-mobile to verizon requires the number to be ported and you lose any data, min, or texts you purchased. Thats nonsense. They can just add it back to your plan.”

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Posted 4 years ago

“I was looking for help to get new family unlimited plan discount. My lines were entitled autopay and needed to cancel them before proceeding to change the plan. The rep(Zobia) helped me with detailed instruction and the issue was solved quickly. She is kind and professional. I really appreciate it!”

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Posted 4 years ago

“I thought I would have to give up customer service with thinking about a highly discounted service like US Mobile. Yes walk-in stores like ATT and T-Mobile are nice and convenient, but there is a high price to pay for that. Covid-19 has changed everything, and the big carriers customer service has gotten terrible (as more people seek help by phone and they are really not structured for that). Enter this great little-known company 'US Mobile' that provides fantastic service and coverage (just like the big-boys) for under $10/mo. (that's not a typo). Great coverage (they utilize the same towers under sub-contracts), Excellent customer service via Chat or Phone (no walk-in, but today, who cares) and unreal pricing. I just got off the phone with a CS rep who was most helpful in getting another T-Mobile number of mine ported (transferred) over. Great command of the English language and done in 3 minutes. You need to be a bit technical but the grand-kids can take care of the fine points for you, in case like me you're a bit over 30. It's 6AM PDT and I just got off Chat with US Mobile. What a commitment to great customer service. Very (very) highly recommend!!”

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Posted 4 years ago

“Excellent customer skills, couldn't ask for more. I contacted Mukesh and requested for assistance regarding switching and porting new lines to US Mobile. People like Mukesh, customers want to switch to US Mobile, the issue was resolved in less than 2 minutes. Thank you!! I hope the company will keep it up.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews