US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iqra Azad was the most patient person I've ever dealt with upon starting an account. Keep up your great work. I thank you very much!”

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Posted 1 year ago

“Zakria was a very helpful US Mobile tech and did all he could to get my phone to work but he couldn't get it to work. A friend of mine suggested to setting the phone to factory default setting and everything worked fine after that. Hopefully Zakria sees this message, so he can add this to his technical advice.”

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Posted 1 year ago

“stellar customer service by Usman.”

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Posted 1 year ago

“I am a fairly new customer with US Mobile and just made my first call to make a few adjustments to my 2 lines. I spoke with Usman and he really helped me quite a bit to get on the best plan for my wife and I. He was very helpful, polite and respectful. I appreciate the opportunity to speak with him. Keep up the good work!”

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Posted 1 year ago

“The agent helped me fix my issue…….big thanks”

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Posted 1 year ago

“the man who helped me was so good and so helpful please thank him.”

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Posted 1 year ago

“Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me. When things work, they work, and when they don't you speak to a different customer service person every day who is entirely unfamiliar with what has already been attempted and who made what promises. They don't really seem to understand technology better than the customer, and so they make you jump through the script over and over again. Rather than issue refunds as promised, they will try to give a discount on future service to force you to stay for a few more months. On social media they seem very responsive, but they send a public message and privately never contact you.”

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Posted 1 year ago

“Nobel was amazing and very helpful and solved the problem. He has wonderful people skills. All of your representatives should be like him.”

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Posted 1 year ago

“We were very happy with the service of US Mobile LLC, Samantha!”

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Posted 1 year ago

“telephone assistance”

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Posted 1 year ago

“I needed help with my internet & your costumer service guy was a very big help fixed it really fast. His name was Nobel”

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Posted 1 year ago

“We had an issue with our US Mobile acct credit card expiring in two days and trued to put in a different credit card with no success….we called US Mobile and got the most amazing representative, Maryam! She had so much patience, many kind words, so very knowledgeable in her work to help us step by step as what we needed to do!! I kept apologizing for keeping her on the phone so long, but she said no problem! She wanted to help us! It meant so much to us being elderly! We thanked her so much and told her she deserves a raise for being so kind and patient!!!”

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Posted 1 year ago

“Very helpful, Muhammad Aliyan”

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Posted 1 year ago

“Iqra Azad was very helpful and polite in answering all of my questions. I recently ported my phone from Verizon to USMobile and I am very happy with this decision. My phone performs the same at USMobile as it did with Verizon, but at a much lower cost. The Service department at UsMobile is the best. They are very knowledgeable, courteous and very helpful.”

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Posted 1 year ago

“Kakiria was great. He was very helpful. Much thanks.”

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Posted 1 year ago

“Shan helped me out so much”

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Posted 1 year ago

“One of the most important things to me when choosing a provider is cutomer service and support. This agent was the absolute best! Thank you!!!!!!!”

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Posted 1 year ago

“Khurraim persevered for 2.5 hours on the phone with me to activate my phone.”

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Posted 1 year ago

“Iqra Azad was very helpful! She showed patience when I was dull about how to navigate me when I had no idea. She and I resolved my issues, and I am up and running again. Thank you Iqra! -Bill Davis”

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Posted 1 year ago

“Excellent customer service from Sheikh Usman. So glad we switched our entire family! Excellent service and lightening fast speeds”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,712 reviews