Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 630 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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Metrics

1.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had December discounts on the energy support scheme or the warm winter home discount not had January yet as well I thought this was a good company until they have done this I've rung no answer and message like hitting my head against brick wall plus the stress my husband as a heart condition on pip esa we are in fuel poverty so angry,”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company. My 70 year old mother has been without Gas for over 3 weeks. No one answers the phone and she has spent over 7 hours on hold trying to speak with someone. Avoid at all costs.”

Utilita Energy 1 star review on 13th January 2023

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Posted 2 years ago

“An unbelievably bad experience at every stage of their pricess. The app (quite pretty but also quite useless), the creaking infrastructure, the non-existent customer service, the outrageous pricing, and simply the complete lack of accountability makes your blood boil. How can the government allow such companies to do business?”

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Posted 2 years ago

“Missing money from top ups on top of being charged over 400 a month for usage as you can see by screenshot they charge when not using”

Utilita Energy 1 star review on 9th January 2023

Helpful Report

Posted 2 years ago

“I am 100% not in debt yet they’re charging me for the previous tenants debt. I’ve been trying to call them for 2 months but they don’t answer, and on the rare occasion they do they transfer me to a closed phone line. I’m going insane”

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Posted 2 years ago

“Please never go to this company, they don't respond to emergencies, have you waiting on the phone just to hang up multiple times. Some of them are overtly rude and don't want to help you in anyway. They refuse to pass the phone to the manager, and point blank lie about the money you owe them to make commission. They will transfer money from one utility to pay another balance without your permission and then tell you they don't see the money in either account. These people are scammers and will do everything to stop you from knowing the truth about where your money is and how much your true balance is!!!”

Helpful Report

Posted 2 years ago

“i have been waiting for the customer services 2 hours already still no one pick the fxking phone on it what a bad experience for customer”

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Posted 2 years ago

“Wish I had never gone back with them they are a nightmare and if you try leaving get refused.”

Helpful Report

Posted 2 years ago

“No gas supply tried for 13 hours to speak to someone.4 hours on emergency number to be cut off”

Helpful Report

Posted 2 years ago

“By far the worst energy supplier. Moved in last month and had to pay a previous tenants debt of £60 in order to get £20 worth of electricity for the month. Was told I won't get a refund. Call times are absolutely ridiculous you would be waiting about 2 hours for someone to answer and just pass you on to someone else”

Helpful Report

Posted 2 years ago

“I won some concert tickets last march and never received them. I contacted Utilita and was told to pick a concert of my choice and the tickets would be sent for November I never received them. I would strongly advise anyone with Utilita not to enter the competitions you don't receive the prize you win.”

Helpful Report

Posted 2 years ago

“Worst company ever. Cost a fortune and are a nightmare to get through to. Money goes missing from every top up”

Helpful Report

Posted 2 years ago

“Hands down the worst customer service experience I've had for years. We are currently moving home and arranging for Utilita to hand over energy supply to our new house. After contacting our current energy suppliers (hold time c. 30 seconds), was kept on hold for over an hour with Utilita, whose automated voice claimed (falsely) that the issue could be solved online (it can't) before being told in person that Utilita would not address our issue prior to moving in and would not give a callback, as "We don't do that." Another hour on hold to look forward to!”

Helpful Report

Posted 2 years ago

“Company Is over changing customers and getting away with it. They should be shut down. Do not join utilita.”

Helpful Report

Posted 2 years ago

“Worst app and customer service ever, how they won best app is astonishing, still waiting for someone to answer 48mins waiting time. Absolute rubbish”

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Posted 2 years ago

“Left with no gas after paying my pay as you go 50 but a technical error on utilitas part has left me freezing I'm disabled and meant to be a priority but from 5 to 8 when they finally cut me off I spoke to 10 people who continued to put me on hold and now I've eaten nothing all day and no hot water heating or food despite paying customer service is horrible and customers are treated like rubbish by all staff (I spoke to 10 in 3 hours ) all were rude and done nothing to help utilita don't care about customers at all I wasn't even asking for free gas I'd paid and still treated like rubbish”

Helpful Report

Posted 2 years ago

“Why is it impossible to reach utilia, I have tried 4 different numbers and everyone is closed due to Christmas and boxing day... I need to transfer credit from electricity to gas, as I'm really running low... I have tried on the app, and all I get is error!!! So overall, no number in use atm... Cannot transfer, using app... Really bad service!!! Really bad...”

Helpful Report

Posted 2 years ago

“Just moved into a property they supply energy to and tried to give them moving in meter readings and to let them know we are changing suppliers. Wouldn't let me do it on-line and on the phone for 3 hours trying to get hold of them. What a joke. Moving is stressful enough.”

Helpful Report

Posted 2 years ago

“Absolutely awful you spend 3 to 4 hours to get connected to South Africa who haven’t got a clue what you’re talking about and now the meter is going through £7.00 electricity and the house is totally empty no appliances at all and the gas is the same heating turned off and still going through £6 a day how does that work.”

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Posted 2 years ago

“Awful 😭😭😭”

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Posted 2 years ago

Utilita Energy is rated 1.1 based on 630 reviews