Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company Is over changing customers and getting away with it. They should be shut down. Do not join utilita.”

Helpful Report

Posted 2 years ago

“Worst app and customer service ever, how they won best app is astonishing, still waiting for someone to answer 48mins waiting time. Absolute rubbish”

Helpful Report

Posted 2 years ago

“Left with no gas after paying my pay as you go 50 but a technical error on utilitas part has left me freezing I'm disabled and meant to be a priority but from 5 to 8 when they finally cut me off I spoke to 10 people who continued to put me on hold and now I've eaten nothing all day and no hot water heating or food despite paying customer service is horrible and customers are treated like rubbish by all staff (I spoke to 10 in 3 hours ) all were rude and done nothing to help utilita don't care about customers at all I wasn't even asking for free gas I'd paid and still treated like rubbish”

Helpful Report

Posted 2 years ago

“Why is it impossible to reach utilia, I have tried 4 different numbers and everyone is closed due to Christmas and boxing day... I need to transfer credit from electricity to gas, as I'm really running low... I have tried on the app, and all I get is error!!! So overall, no number in use atm... Cannot transfer, using app... Really bad service!!! Really bad...”

Helpful Report

Posted 2 years ago

“Just moved into a property they supply energy to and tried to give them moving in meter readings and to let them know we are changing suppliers. Wouldn't let me do it on-line and on the phone for 3 hours trying to get hold of them. What a joke. Moving is stressful enough.”

Helpful Report

Posted 2 years ago

“Absolutely awful you spend 3 to 4 hours to get connected to South Africa who haven’t got a clue what you’re talking about and now the meter is going through £7.00 electricity and the house is totally empty no appliances at all and the gas is the same heating turned off and still going through £6 a day how does that work.”

Helpful Report

Posted 2 years ago

“Awful 😭😭😭”

Helpful Report

Posted 2 years ago

“for the past 10 mths or so i havnt been able to use the poxy mobile app to top up and had to use the phone top up line Then yesturday i tryed topping up my electric by £125 they excepted the payment but didnt add it to my meter When i called they said they havnt recieved the payment so i went to my bank to discuss the matter and they had excepted so now im on the phone waiting for them to fekkin answer armed with the transaction code As im writing this they have just hung up on me ANYONE THINKING ABOUT USING UTILITA MY ADVICE WOULD BE DONT THEY HAVE GONE DOWN HILL AND ARE FEKKIN USLESS The way they are FEKKUN me around it looks like ill be in court soon especially as there are 5 DISSABLED people in this house”

Helpful Report

Posted 2 years ago

“Utilita said they know they are breaking the law with me a vunerable customer, but they will continue to break the law anyway! They just don't care that they could kill me with their law breaking. Evil evil company.”

Helpful Report

Posted 2 years ago

“Very very bad , unresponsive, put the phone down on you and cut you off when speaking ! A prepayment customer struggling with a young baby and abducted rubbish they are their to help when in distress or extreme cold weather”

Helpful Report

Posted 2 years ago

“What’s the point in a smart meter when it never ever ever actually works? They will find me dead and frozen by the time my credit hits the meter. Oh why don’t you just type in the 1000 digit code printed without spaces for your convenience I hear you cry? Because you fitted the worlds smallest keypad and it’s not easy to use with frozen shaking hands. Modern life is rubbish!”

Helpful Report

Posted 2 years ago

“It is now 15th December and I have had no payments of energy support for November & December after almost a dozen calls I have had nothing but excuses this has made me very angry 😠 and My wife and I are getting fed up. I intend to take this to ombudsman as we believe we are being conned out of our payment's and Furthermore I will be leaving this company in the new year and going to someone more reliable.”

Helpful Report

Posted 2 years ago

“Absolutely appalling I moved into my new property 10th November , I’ve rang several times every time I topped my gas up taking 25% recovery charges for the previous tenants debt and in just over 4 weeks £280 gas but my daily usage was £6 now it’s £16 a day , no meter reading was asked when I moved into the property I’ve got several one no reply no phone calls nothing when sent proof when I first had the account it wouldn’t let me top up nothing was saying -£288 how can someone use 2320.0kwh in 4 weeks is behond me when I was with British Gas I used £140 in 10 weeks this is astonishing and outstanding”

Utilita Energy 1 star review on 11th December 2022

Helpful Report

Posted 2 years ago

“No reply from company after days and hours on phone. No response from emails or chat. No response from online forms. Not working weekends. Absolute garbage company. If you want advice use another provider. Trying to sort out how to get power on to prepaid cards as previous tenant changed meter from credit to this awful system. Only got 4 days to move in date. Prospect of no energy in this weather is frightening.”

Helpful Report

Posted 2 years ago

“Moved home 3weeks ago the tenant before was with utilita day after moving they cut my gas off took 6 hours to get thro they gave me codes to top but all my credit was taken rang them again they the last tenant debt off so they said but didn't iv paid the debt £100 and now I have to top up on line coz the codes number don't work and every tike I top up they take £3 off 10 £4 off 20 £6 off 30 wen it Says no charges have been taken I'm a single mum on own struggling as it is and having to borrow money to keep my gas topped up utilita are taking the money fir wat iv used plus daily charges and money for me topping up Iv been trying to ring for a week but constantly getting cut iv now put over £200 on my gas in 3weeks £200 i can't afford pictures show there are no charges but still get charged for putting money on my gas”

Utilita Energy 1 star review on 10th December 2022

Helpful Report

Posted 2 years ago

“Don't ever use Utilita, I'm moving to a different company as soon as possible. I've spent hours upon hours trying to get through on the chat. The phone line cuts off part way through dialogue or after confirming my details. I am unable to top up my gas meter through my phone, so I have to manually input the code. In this cold weather it's so much more difficult, especially as I live in a top floor flat. As well as this I have a circulation condition and a neurological condition, so getting down to input the code is very difficult. £15 would last a whole month, that now only lasts 2-3 days despite being strict with heating and having it on for a maximum of 2 hours per day. They've "promised" to send an engineer out and contact me via phone or text on the same day to let me know when this will happen, and have they? Nope, it's been over a week and I've heard nothing. As soon as I get a response from another energy supplier, I'm moving.”

Helpful Report

Posted 2 years ago

“ABSOLUTE WORST COMPANY EVER.... A WHOLE YEAR OF HELL... Single mother 3 children... 2 of them under 5... Around 50 hours of phone calls to try and sort an issue that was their fault! Ended up in debt because they didn't sort the meters out that they were meant to... then charged me 50% recovery charges... No managers ever getting back to me! Many complaints filed... No phone calls back to resolve... Waiting in queues for an hour and over every time and many of those times customer service put the phone down on me!!!! Cried many times on the phone extremely distressed explaining this situation was making me feel extremely anxious and depressed! Constantly topping my every few days £20... £30... £40... Tried moving to another company... Didn't let my gas meters move over to the other company even tho I wiped the debt off in order for them to let me move!!! Only to spend 3 hours on the phone once again this morning trying to find out why they hadn't handed over my meters!!! Refused to put a manager on as always!!! Put the phone down on me 3 times and just put the phone down on me again!!!! STILL NOT RESOLVED... Currently no gas heating or hot water... Cold stressed... Feel like I'm going to have a panic attack!!!!”

Helpful Report

Posted 2 years ago

“Constantly running out of gas although paying £40 every 5 days. Constantly says in debt when we are not. Ťry to contact and phone for hours just to be cut off instead of answered. We are both COPD sufferers and our children have asthma. The flat is now freezing and mold forming. Warm home discount never appeared. Govt scheme all goes on electric no split for gas. Tried for 2 months but cannot contact by phone email or webchat. Disgusting service. Avoid at all costs. They say we are on priority and shouldn't be without gas yet we've had none for weeks. Put another£25 on today with no change”

Helpful Report

Posted 2 years ago

“I have been constantly fobbed off with excuses as to why I haven't received my support payment for November. Waited over an hour every time I called. This has now become very annoying. Yesterday I called for the 7th time this week and still getting told That It is now going to be around 16th December that I should receive it( I don't believe anything they say) My wife & I are making ans to leave the company In the new year.I am advising anyone thinking of joining them to go somewhere else.”

Helpful Report

Posted 2 years ago

“If I could give them zero I would. Not sent out Energy Support vouchers to customers for Oct/Nov. Make promises that the will be arriving in 10 days/5 days but nothing. Phones ring out, emails unanswered, Customer Service based in SA promises to follow up, still nothing. Told to message via Facebook, more promises made, still nothing. Twitter customer services promises to chase up. Still nothing. No acceptable. Rubbish customer service treating vulnerable customers like this.”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews