Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 630 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utilita Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company like the plague. My father is terminally ill and I believe he was miss sold by a Utilita salesman who knocked on his door. For a start the tariff is higher than his previous contract with Ovo. Secondly I have a problem with topping up his meter and would simply like to resolved or pay his bill for him. The customer services is absolutely useless, you get trapped on phone lines going round in circles or have to wait for hours to use their online chat. None of the so called help staff seem to be able to help and just go though the motions or pass you through to the wrong department. The way my father has been treated is frankly inhumane. AVOID UTILITA AT ALL COSTS, they should be closed down by the regulator.”

Helpful Report

Posted 1 year ago

“Minus score if I could. Smart meter stopped talking to gas meter = no gas, freezing home with kids. Held on the phone for hours, lied to constantly about call backs, simply the worst customer service I’ve ever experienced in my entire life. Still freezing”

Helpful Report

Posted 1 year ago

“Put a £600 debt on the meter 4 years after the previous resident left and told me I was liable because I own the house when I lived elsewhere and paid my bills. 1 hr 50 mins on hold .Did not inform me of this in any way. Now with ombudsman and utilita dont mind telling lies, trust me, they're an absolute disgrace. Robin Hoods brothers, Robin B******s. Sly, underhand and think they're a law to themselves. I've given them address of previous resident but still taking my money. Implied that I might be a fraudster and a liar. More than likely been overcharging me at 58.5p a unit last month. Cut the wires from consumer box and taped wires up and hid them. Not one wire reaches the box and had the cheek to tell me that it was dangerous. The cover was off!! Whole house now needs rewiring. I, m a 60 yr old woman with major health issues and treated me with utter contempt. I have no decent words for them. Nowt but thieves.”

Helpful Report

Posted 1 year ago

“I've been waiting over a month for my gas top up card... Tried to contact them multiple times about this but can never get through on phone. I've left messages on app and even tried there live chat to be sat in a queue that doesn't even go down. I'm recovering from a stroke, have kids and can't top up my gas and it's freezing!!”

Helpful Report

Posted 1 year ago

“Have to constantly chase up Bill. After it's taken the cash. Only to find the previous bill increased? F#&*n absolute rip off im on sckeness benefit. Trying to talk to a compreshanbile hunan is a choir.”

Helpful Report

Posted 1 year ago

“Excellent service from Kylie in your "no payment card information" department. I was ringing on behalf of my daughter who is very poorly. She helped me so much. Thank you Kylie.”

Helpful Report

Posted 1 year ago

“Worst power Co”

Helpful Report

Posted 1 year ago

“Joke. Useless. No communication. The owner should be in prison.”

Helpful Report

Posted 1 year ago

“I am 80 years of age. No hot water for 3 days., £8 Credit and spent hours on phone. I am unwell. I am going to a solicitor to claim help. Utilita are not answering calls. Phone is running out of credit. All lines are down. I am freezing and need assistance. I do not use gas ffsi use electric. Frozen flat. No heating I paid for but not getting any help from Utilita. NOT HAPPY!!!!”

Helpful Report

Posted 1 year ago

“From May 3 engineer book only 1 came to the property to be 15 minutes and had a argument whit Utilita and left whit out fix the problem had to wait another 8 weeks for the next engineer available and they never came they all scamrs”

Helpful Report

Posted 1 year ago

“The customer service is quite disappointing. Even though I have a smart meter, I'm required to input my meter readings manually on their website. Every time, I'm left waiting on the phone or in an online chat until someone responds.”

Helpful Report

Posted 1 year ago

“Called them 2 weeks ago. After long wait 'Christine' answered. Told her I was phoning on behalf of my Aunt for whom I was PofA. Asked me to hold on. After long wait she said she'd need to ask her manager about PofA. What the .....had she been doing for the last quarter of an hour ?!! After another 14 minutes wait the phone went dead. I expected a courtesy call back. Some chance from this crowd ! Sent an email to complaints and got automatic reply saying they'd answer within 14 days. Some chance! To be avoided !”

Helpful Report

Posted 1 year ago

“Would leave zero if I could, this company is an absolute joke I’ve had nothing but problems for years with them. They are charging me for someone’s address is England even tho I’ve only ever lived in South Wales. I can’t access my account to top up and they are not recognising my email or password constantly. I can’t speak to them on the phone because their phone line is ridiculous and cuts off. Their chat says it works 24/7 but it tells me to contact them in working hours. This company needs shutting down.”

Helpful Report

Posted 1 year ago

“Impossible to get through on phone, they send you a link that doesn't work and there's no staff available on the chat, just a really frustrating robot.”

Helpful Report

Posted 1 year ago

“utilita rep came our door said we had utilita smart meter and if we changed to them we would nt have to pay a standing charge .We said we would change and the rep set the wheels rolling we had a letter to say we would go live on the 12th july 2023 and would be able to top up tried to do this and it would nt let me so i went to visit the utilita shop the staff there were very helpful and explained things had nt gone though and we were on on the link not to worry has we wouldnt be cut off while they sorted out.We went live again on the 12 th aug 2023 then we were able to top up when checking my account on the 2nd sept 2023 we have a debt of £391.39 for the short time we were on the link .I have called and been told this is how much energy we had used from the 12th july till 8th Aug 2023 how can anyone in the summer month use this amount of energy.l”

Helpful Report

Posted 1 year ago

“Customer service is almost none existing. App takes days to update so you never know how much credit you actually have. I'm changing provider now.”

Helpful Report

Posted 1 year ago

“I am really not happy with the recent switch to Utilita. Having always chosen to pre pay my energy, i have topped up cards, but the app does not populate. Nor do i know whether the money on the card is going straight onto the meter. contact Utilita and they advised that i am on a billed tarif. So where is my money going? Once you have switched, they promise you the earth, but then they are extremely difficult to get hold of once youre a customer. Take my advice. Don't switch!”

Helpful Report

Posted 1 year ago

“Keep away from these people ! They broke in to my house and fitted smart meters when I refused ! And u don’t need them by law ! Customer care is shocking u get passed on and on to none English speaking people for hours and hours”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. Completely abysmal service. Has taken them nearly a year to install a new meter. They still haven't done it. They rarely respond to communications and when they do, they seem more interested in selling other services than dealing with problems”

Helpful Report

Posted 1 year ago

“Absolutely terrible company. Impossible to get hold of by phone, e Mail or chat. Am now contacting the ombudsman!”

Helpful Report

Posted 1 year ago

Utilita Energy is rated 1.1 based on 630 reviews