Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

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“My electric supply was switched away from Utilita without my permission or knowledge. There was no contact whatsoever from Utilita about this which is outrageous!”

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Posted 1 year ago

“The service from this company would be better suited to a third world country. I have spent so many long hours trying to get through to speak to a human being. I had my smart meter installation cancelled last month and as I write this review, I am listening to their automated answer machine telling me that they value our time. The reason for my call, is because the engineer didn't turn up. Utterly disgusting service.”

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Posted 1 year ago

“Their rates at the moment are beyond ridiculous - Put £20 of gas on Friday (20/07/2023) - Had TWO SHOWERS over the weekend, and did some dishes - Apparently that was enough to make me have to turn on Emergency credit today - (Monday, 24/07/2023) - How can they POSSIBLY justify those rates for someone they have on their priority register and someone who can't work due to health issues?”

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Posted 1 year ago

“Had so called smart meter installed on 19 July the electricity came through same day. Still waiting for the gas to connect. The smart meter is saying that my gas is not top up .”

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Posted 1 year ago

“Utilita is the worse company I have ever had to deal with . No one understands what you are talking about ! There are no supervisors or managers to deal with any problems . I have called 20+ times and still not resolved the problem I have . I have advised everyone not to even consider going with Utilita . Absolutely disgusting customer service in which you are pasted to numerous departments and nothing ever resolved . Awful”

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Posted 1 year ago

“I have been trying to speak to someone for over an hour and a half absolutely terrible service”

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Posted 1 year ago

“Avoid these cowboys at all costs. If you must keep a record of everything. We've just received a debt collection letter from a company Utilita sold a "debt" to in March 2023. The irony is that we spent 2020-2022 disputing the "debt" with a debt advisor from Govan Law Centre and have confirmation from Utilita that the debt ( they never did explain ) as written off and nothing outstanding on the account Exactly 1 year later from Utilita's email we received a letter from debt collectors and a letter from Utilita saying that they tried to contact us to no avail ( we were in constant contact 20-22 as was our representative) we even have emails from Utilita's data protection officer who responded to a subject access request. Energy Ombudsman has been contacted to re-open our complaint and im looking at a GDPR breach too .”

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Posted 1 year ago

“Disgusting service, will con people to get customers, British gas is much cheaper and I'm quite frankly angry that they lie to people to try draw people in. Telling people they will save almost £500 a yr to swap from British Gas, when in fact they are almost £400 more expensive then British Gas. Tried to call and cancel the swap and I get cut off after waiting for almost an hour. If I could put zero stars I would. Do not fall for the con like I did.”

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Posted 1 year ago

“Customer service is shocking bad. Nobody at all on them phones know what they are doing at all. I’ve had to call them 7 times to speak to a supervisor then the phone just went dead. Please don’t bother”

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Posted 1 year ago

“Utilita threatening to take my debt to collection agencies and take legal action to recover it, although this debt is entirely their fault. The amount of debt is being disputed, the complaint had been escalated to the Ombudsman yet they keep sending letters about it which contain threatening and intimidatory wording. This company must be put into special administration immediately, the amount of failings throughout my brief time with them makes Utilita the worst company I have had to deal with in the UK in the past 10 years. Do not recommend it even as a last resort”

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Posted 1 year ago

“Utilita are a joke 😤”

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Posted 1 year ago

“Took me a long while to find who provided the energy after buying flat, otherwise would have swapped provider straight away. Then many hours on phone, being cut off, being on hold, and emails sorting out proof of ownership...partly ignored emails with readings but managed to set me up on app with estimates ( also they apparently can't read your previous emails when you phone unless you send it there and then) and their ridiculous demands for money. They "calculated" I owed them over £940 (2 months empty/just renovating it, 2 months living there). Guy on phone said we can read the metre remotely, not true. We worked out all the units etc and contested and bill was just £140. They gave me £20 'goodwill gesture' on complaining. They say no standing charge but rate is high for first units each month. Not good if you're a low user. Glad to see the back of them with their lies and terrible customer service and app is not user friendly compared to Octopus which is so simple.”

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Posted 1 year ago

“I would greatly appreciate it if I had the option to give a score of zero or below. As the landlord, I wanted to split the bill with my tenant. The estate agent sent them the contract, but Utilita refused to accept it. Despite having landlord licensing and OVO accepting the contract, Utilita rejected it. We provided them with all the rental payment invoices, but they still declined. I spent three hours on the phone with them yesterday. Today, I have spoke with a representative at tel: 01962891164. The representative stated that they only deal with me and don't care if I have a management estate agent or a tenant. This has become a problem for me. I explained that this is a buy-to-let property, so there is an estate agent assisting me. To my dismay, the estate agent is now advising me to seek legal assistance in resolving the issue of splitting bills with Utilita. Their service has been extremely poor. What an easy task but they cant do it. DO NOT USE this company - this is my advise.”

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Posted 1 year ago

“I cannot believe that what this company is doing is legal. It feels like dealing with scammers. I’ve been in my new property for 3 months now and was charged £746 for electric alone. They explained that this is because the meter is wrong. After multiple complains and countless hours on the phone they replaced the meter and now the tarif is even higher. In fact, they claim that it’s me who still owes them. I went to the Ombudsman and created the case, but they have somehow managed to add evidence proving that everything is correct. I believe they are formally trained to evade direct questions and steal money. Customer service always randomly hang up the phone after 40mins on hold and live chat keeps getting closed before responding. When they do respond, they say they will raise a query but there is never a note about you ever having contacted them when you speak to the next person. Advisors claim they cannot access or send emails directed to them. Complaints team is very dismissive as well. I can’t stress enough how much stress I’ve been through due to them, avoid at all cost”

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Posted 1 year ago

“Iv just phone utilita to get my meter changed and the person on the phone called John just put me on hold after 5 mins I put the phone down .DISGUSTED I WAS BEING CHARGED FOR THE CALL”

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Posted 1 year ago

“It's taken 2 weeks and many regular phone calls with Utilita to determine that an engineer needs to be sent to fix my meter. Moreover, the electricity was randomly shut off on the day I moved into the property 2 weeks ago. It has taken about 3 hours of being on the phone with Utilita to turn the electricity back on. Later, when I was on a live chat with someone from Utilita, they randomly left.”

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Posted 1 year ago

“STAY AWAY FROM THESE BUNCH OF USELESS INCOMPETENT BUNCH OF IDIOTS. I had a smart meter install on the 11 may the engineer changed my gas meter went to pick up the key from my housing office which was ready for him to pick up and only a 3 minute walk away. He never came back and didn’t even have the decency to call. I waited a week and Utilitarian had not contacted me to say they were sorry. I tried to top up with the card that was left and it didn’t work. Called utilitarian and explained everything that had happened and they told me that the useless lying idiot couldn’t get access to my property if that’s the case then how did I get a new gas meter. They sent me a new card which was for the old meter. After hours on the phone these passed 2 days explaining myself over and over they said they would send out an technician to top up my meter. When he arrived and looked at the meter he said it’s in dumb mode and it won’t turn off and I can’t top up until the electric meter is installed so I am now going to be in debt. How many times can they get it so wrong. Avoid this company don’t be tempted you will regret it believe me.”

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Posted 1 year ago

“My best mate is going through hell with this cowboy energy supplier, stay clear from them or change supplier at all cost! When my mate moved into a property which her electricity is supplied by this lot. She was unaware of the endless hassles they've been putting her through. They're only interested in taking her money without providing actual bills, keep sending her threatening text messages ... Just wish someone can do something to take down and remove this greedy firm from the market for the sake of these helpless consumers like my dear friend”

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Posted 1 year ago

“No good can not get in touch with them”

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Posted 1 year ago

“Made a complaint again regarding my GAS meter not receiving an update signal after paying via the app. I then have to manually input a 16 digit code using buttons 5 microns in size. I get no reply and strangely my Electric meter now needs to be manually keyed in. Never requested these smart meters and they're dreadful, just like Utilita. Avoid at all costs!”

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Posted 1 year ago

Utilita Energy is rated 1.1 based on 605 reviews