Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service……avoid this company………only use as last resort. The customer service reps are incompetent, keep putting you on hold for ages, and then not resolving the issue. Ask to speak to a manager and they block you. This energy company has serious issues……I cannot believe they will be in business for long………avoid like the plague, they are the worst.”

Helpful Report

Posted 2 years ago

“I moved to my small 1 bedroom flat in August 2020 and always paid my bills on time. Almost two years into this, it turns out that I owe them over £900. My bill has always been between £40 and £60 which seemed reasonable given the fact that my flat is small and electricity only; they told me every bill was instead over £100 which is not what the website said at the time of paying. They never told me I was behind with payments and I want to believe I wasn't. The bills are incorrect, messy, misleading. If I knew every bill was £100, I would have switched providers two years ago. I won't be paying this debt as it is outrageous. It has been a battle with their customer service and it is impossible to get this explained/sorted. If I could give less than a star, I would.”

Helpful Report

Posted 2 years ago

“I wouldnt even give this company one star, however to write this review had too. Have spoken to three different members of staff, all who gave me a different response. Raised an official complaint on 23rd Feb and asked for a manager to call me, which I was assured would happen, it’s now end of 25th and heard nothing from Utilita. Would definitely give this company a wide berth. You can’t even get through to raise a further issue, on hold for 56 minutes. SHOCKING!!!”

Helpful Report

Posted 2 years ago

“The prices are ridiculous me and my partner are both disabled and have really struggled recently and are on benefits and utilita charged us £2 maybe more just to top up our electric they then ask why we are only putting in a couple of pound a time well its so we dont get charged to top up and now me and my partner have to sit without gas for over a week we've got £2 left in the bank for electric too last over a week and I'm not the only one that is struggling with utilita I wouldn't recommend it to anyone every time we top up over £15 they take money and don't give us our emergency they'd rather leave disabled people sitting in the cold they're shocking I've never dealt with a company like them before it's a total disgrace”

Helpful Report

Posted 2 years ago

“It is the worst energy company there is won't help anybody that is struggling unless you run of money on your meter and then they can help I will be switching providers when I move home”

Helpful Report

Posted 2 years ago

“Customer service is shocking. Meter balance and app balance did not match up. After being on hold for a VERY LONG TIME, I got through to a woman that could barely speak English. Later went on to the so-called "Live chat" and nobody answered my question. Issue is still not resolved! I'll be switching provider...”

Helpful Report

Posted 2 years ago

“This morning my gas meter was low so I just pressed yes for the emergency as I was running late for work, I can in from work to find I have no gas and I need a code to put into the meter, tried to call but was a recording of someone saying press this press that and to visit this website and this website, then to say they have tried there best to help me????????? Then said good bye WTF, so now I have no heating, thanks Utilita worst thing I ever done was choosing yous as a supplier.”

Helpful Report

Posted 2 years ago

“350.00bill for one month I dont have economy 7 heaters I tried to explain they didn’t listen the guy practically called me an idiot he said I can see you had no usage yesterday and today your on full you put your heaters up full at night utter rubbish I said then he said it’s logic I had to terminate the call he was so rude they tell me I owe 350 round figure for one month I live in a 1 bed flat my Hob doesn’t work various things in the property I’m cancelling them shortly when I move I’d rather have no heating and hot water than have to deal with that wish I’d never gone with them”

Helpful Report

Posted 2 years ago

“Emergency line are very stressful and bad skills. They had no clue about Data protection Law Act2000. I explained to them about I’m living with organisation house and can’t put my name on the system, because that’s not private house. One of them answered me with no respect at all, his name Michilan has European accent”

Helpful Report

Posted 2 years ago

“Shameless liars, they are!! Not surprised by the horrible reviews. I give them zero star. On Saturday and Sunday, their App said it was down for maintenance. When I was able to login in finally yesterday afternoon, my gas usage had shot up to £11 plus for Saturday an £10 for Sunday!!! Mind you I don't have a gas cooker and I wasn't home the entire time. I was checking the app while at work. Upon return I confirmed I had not left anything running. Their system blocked my calls with various excuses one of which was that I wasn't in their records. As I a type my email has not responded to. Finally today, I got through to a live chat advisor who was busy gaslighting me that I might have used and did I have the heating on and such nonsense. He stalled for time so that I could give up ... claiming he was waiting for someone more knowledgeable to tell them how my usage shot up by 600% on Saturday and on Sunday. In the end he run out of excuses and they said I contact my landlord to see if he used it. Today it is normal usage and I am in. So basically they are saying my landlord let himself in while I was away and spent the gas on heating and hot water and welding and God knows what else ... Liars, liars liars. Very poor liars if you manage to get through to them that is. Avoid!!! It's a scam.”

Utilita Energy 1 star review on 8th February 2022

Helpful Report

Posted 2 years ago

“Awful company by far the worst I've experienced. Customer service non existent and on the rare occasion I have actually managed to speak with someone they have been unhelpful and rude avoid at all costs.”

Helpful Report

Posted 2 years ago

“WORST COMPANY I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE! Over two years back and forth with the worst customer service I have ever experienced!!!! Took them to the ombudsman won my case and still have not had all my money back!!!! Was charged insane bills some double and triple what my bills now with a smart reading!!! I had someone from their company put in a one month gas reading of over a £1000. I work full time and I am never in the house! Even now with increased prices my gas is less than £50 a month. I still have not received this back!!!! AVOID AT ALL COSTS.”

Helpful Report

Posted 2 years ago

“DO NOT EVER CONTEMPLATE HAVING ENERGY WITB UTILITA!!! THEY ARE AWFUL!! ALL THEY CARE FOR IS £££ THEY DO NOT GIVE YOU YOUR HOME WARM DISCOUNT THEY ALSO TAKE MONEY FOR YOUR BANK ACCOUNT WITHOUT YOUR CONSENT!!! AVOID AVOID AVOID AT ALL COST PLEASE DO NOT RELY ON THIS”

Helpful Report

Posted 2 years ago

“Tops ups never go on and when they do the supply switches off again and again so I’m constantly having to restore supply. I’m currently sitting here with no heating after putting 40 pounds on. Can’t get through to anyone. Sick sick sick of this company!!”

Helpful Report

Posted 2 years ago

“Awful service. Do not use these. Electric bill is over £120 a week on a smart metre. Engineer came out and fitted the smart metre didn’t show us how to use it and it don’t even work. The app is awful aswell never works. You can’t get through to them on the phone and when you do the call centres are not even in the uk.”

Helpful Report

Posted 2 years ago

“Absalutly appauling company to be with, i just had my smart meters installed a few days ago, after being forgotten about then had to wait till mid day the next day for them to wirelessly commission them, im skint till pay day and need help from them but when i reqest a live adviser no one is available, does anyone actually work hear, im ragging, i have young kids that need heat, light and food n no1 gives a dam”

Helpful Report

Posted 2 years ago

“Rip off rubbish company, spending £80 per week sometimes more just for electricity. Been told numerous times I have a faulty meter so had an engineer sent out to replace it... Was it replaced no!! Left over a month without hot water and heating (over Xmas when temperatures dropped) Compensated £30 for 3 no show appointments and guess what it was gone within 2 days!! Topped up £20 into positive credit yesterday, was out all day and come back to my emergency credit needing to be accepted. WOULDN'T ADVISE ANYONE TO JOIN THIS ROBBING COMPANY THEY HAVE NO SYMPATHY AND CUSTOMER SERVICE IS NON EXISTENT”

Helpful Report

Posted 2 years ago

“I wish I could leave a 0 review for this company! No one answers the phones and when they do you get cut off, no one to chat to online always busy. Left without gas for over three days with two young children faulty machine and no one to get in contact with!! DO NOT GO WITH THIS COMPANY”

Helpful Report

Posted 2 years ago

“The pricing is astronomical. I have to plough money into my preoayment meter hand over fist. They have refused to address this when I made a complaint about their shocking prices. They make it dufficult to speak to a person and when you do Ive had the phone put down on me and the staff often dont appear to be competent. The meter and freedom unit are hard to understand and use. I am determined ti switch from them or I will end up bankrupt”

Utilita Energy 1 star review on 25th January 2022

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Posted 2 years ago

“Awful company! Paying £200 a month for a 1 bedroom flat, has financial difficulties because of this and when I was off supply and unable to top up they refused to help leaving myself and 2 young children without electric”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 605 reviews