Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repeatedly causing distress for my family. Asked for a quote and ended up taking over British Gas as our supplier without our consent or knowledge. Attempted to charge us £740 for it for service. Repeatedly refused to amend their mistake or switch us back to British Gas. Days upon days of multi-hour phone calls to reach a resolution and switch us back. Fastforward to a few weeks later British Gas states we still owe this crooked company £740 and can't supply us til its paid. We received letters stating this false bill was dealt with and no longer an issue, back to square one and they are threatening to send bailiffs over £740 service we never asked for or wanted, we simply asked for a energy quote. Customer service was entirely unhelpful, refused for hours upon hours of a phone call to be of any help of any kind, repeating their sorry and reiterating talking points instead of committing to any form of solution. I could understand this if it was a customer attempting to swindle their way into some advantagious for themselves, but this company has already admitted to a fault at this point and is knowingly attempting to press a £740 charge they already know is wrong. I'm still trying to fix this issue, this company is simply worthless and horrific.”

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Posted 4 years ago

“Absolute joke these and wouldnt recommend them as they the same as all the rest looking for "profit " as always and the customer gets a mug reward for paying it . Typical Britain.”

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Posted 4 years ago

“Terrible customer service !!! I just moved into a property with my 2 and a half year old and they leave us with no gas because i refuse to pay the previous tenant's debt or to have a smart meter installed . Will contact the energy ombudsman as these are illegal practices . So I'm with a toddler with no heating or hot water in November during the pandemic ! Staff are rude when you ring them and try to blackmail and bully you . Avoid at all cost !!!”

Helpful Report

Posted 4 years ago

“Terrible customer service !!! Moved into a property and they leave me with no gas during this pandemic with a 2 and a half year old . Previous tenant owed £52 and UTILITA requests that i pay tgis balance to be able to use the meter or have a smart meter put in . That debt isn't mine to pay and i don't want a smart meter so I'm left with no heating or hot water with a toddler . Will definitely be contacting the energy ombudsman as this is an illegal practice to force sell smart meters and puts me and my child in a situation where we have no heating or hot water in November !!! Beware people”

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Posted 4 years ago

“Overpriced. Somehiw we're 100's of pounds in debt with them. We never got a choice, we were just switched to them after the collapse of eversmart. They have messed up mu dirrct debit and I'm paying for it. Its bit acceptable and even more so when we're going through a pandemic and had no proper communication over what is happening. Now until I can pay this so called debt we're stuck with them.. Appalling would bit recommend”

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Posted 4 years ago

“Worse company in the world. I changed over from EDF in August to utilita thinking I was getting a better deal and my bills more than doubled over night. I was with this dreadful utility company for a month before switching again. Please people don’t join them they are the pits. If I could give no stars I would!”

Helpful Report

Posted 4 years ago

“Years of stress and confusion with Utilita gas supply and top ups. Gas meter replaced six times and hand display four times because of faults. Some payments onto the meter were never accounted for. Complaints not properly followed up. I was promised 'total control' but felt like I had none. I hope others don't make the mistake I made.”

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Posted 4 years ago

“I was approached in March 2020 by a door to door sales man. I was promised that this was one of the currently best and new energy provider. As I have pre payment metres I was told I could have smart metres installed. I thought that would be very convenient, however my appointment was cancelled for the installation of the metres in April. I have since been trying to get another appointment to be told that there is non available in my area. To add to this issue, on 3 single occasions I have topped up my electricity to be robbed. 3 times my credit has not gone on to my metre, despite paypoint confirming that the transaction was successful on their part. Another lie I was told was that when I needed to contact them it would NOT be an over seas call centre...... Avoid this company they are nothing but lying thief’s!!! Gladly swapped to another supplier”

Helpful Report

Posted 4 years ago

“Terrible. Customer service is appalling. Complaints are not recorded. One department seems unable to communicate with another. do not join!!!!”

Helpful Report

Posted 4 years ago

“They state they offer great customer service -that is not true I found myself with Utilita when EverSmart went bankrupt - I was not informed in writing or advised what tariff I would be on it just happened I had no final statement or an option. Since then it went downhill I paid monthly by DD but always seemed to be adding funds. I decided to leave after four months as I wasn't impressed. I was told I was due a refund of £99 waited for it never arrived. I then had to contact Utilita to establish what was going on only to be told they had made an error and it would be £6 by then they had closed my account on line thus I didn't have any statements to refer to after many calls they sent me a final statement but obviously you only have their word. Six months later I kept receiving texts stating I had to pay £55 at first I ignored as I had left and thought it was a scam, yet they persisted kept texting (basically harassing) I AGAIN had to email to ask what was going on, they said they had made an error and refunded too much. I asked repeatedly for them to put it in writing explaining what had happened. No they send further final statement which differ to the one sent previously which doesn't inspire confidence in the company. Again various emails still no explanation and then threatening letters. I asked one last time for a letter explaining how this occurred again sent more differing statements. They pride themselves on excellent customer service, this is NOT the case they are relentless, constantly harass, are not transparent and cause people upset and undue stress. Avoid at all costs”

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Posted 4 years ago

“Terrible terrible terrible wouldn’t recommend them to my worst enemy”

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Posted 4 years ago

“Awful company and service. We moved into a house in 2019, & called them to change the details into our name & sent docs proving we’re the new tenants. A year later, we ring them again because the electric bill is literally ridiculous and they don’t have our details at all! Sent them again as “they never received them” and was advised we were due a refund, call a week later and they still hadn’t changed the details over & still hadn’t refunded us from weeks ago. Absolute joke of a company and we will be moving to someone else.”

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Posted 4 years ago

“well and truly overpriced, con you to change promising smart meter once you swap then say they run out of them and will be months to wait, with bulb I was putting £10 on my meter for gas and electric every week and it lasted, with utilita its only lasting 3 days and costing me double, so going back to bulb, promise you £15 of emergency only get £10, would never recommend them to anyone, bulb has my vote £77 per year cheaper than utilita”

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Posted 4 years ago

“Such a shambles, just not getting anywhere. I'd urge anyone reading this to think wisely. They're not cheap, and service and general courtesy leaves a lot to be desired.. People have had a good or great experience, so weigh both sides of the coin. Most negative reviews here are a case of when it goes badly wrong for them, so does everything else. Simply put.... Utilita took my supply over. I registered for the app. App didn't link readings to my accounts, so I got hit with a £800+ invoice 18 Months in, which was later reduced as wrong by around £150 because of a recurring trend in this story, Utilita error. Told payments would go from £73 to £170. Called and agreed a 4 week grace period to figure out finances, payment taken less than 3 weeks later. Finances strained to say the least Smart meters installed poorly. Both on pre pay, electric got sorted. Gas wasn't communicating. Told to manually give this. Complaint initially resolved with a 10% bill adjustment and a promise to get someone to fix my gas meter and provide the reader. Readings for gas given multiple times, but again never received them. No word back, so complaint reopened. Absolutely no word from them other than we'll contact you within five days. Which didn't happen. Without warning i was getting calls from a Suspected Spam number. Turns out it was from Utilita. Agreed to get another call back from the complaints team which didn't happen. Turns out that call was to book a visit... Wish i had known to expect the call. Engineer comes out, serial number for meter was wrong, now updated. Again 1st engineer at fault. Emailed again to advise this was becoming a joke and could I get some response. Also asked for a SAR and full investigation into the app, as this is the core issue here and Utilita should be able to verify i signed up for the app and therefore find why there was an issue. Responses came from Exec team advising they were taking my case seriously on 1st. Then asked a few days later when I chased them again if I still needed my SAR, even though they had still failed to respond to my complaints or offer any outcome that wasn't *we've fixed this, we good?" Turns out this was even a mess as it turns out they have switched my App to pre pay, so I can't even see bills.. My meters are fine, but wasn't sure if me, my key worker wife or 4 year old child were going to have power or gas at some point. I've given the company multiple chances to respond, and now i'm at a loss. The company were a factor in me taking time off for stress during the pandemic considering i now owed them a massive amount. I'm now even struggling to get a response from their Exec Team.... I'm having to cc the CEO in to every second email to prompt them. I've received official confirmation now the case is over 8 weeks and i've not had any attempt to resolve it beyond the Meter issues. So again, weigh up your options and if you hear that Utilita are taking over your supply, maybe think twice.”

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Posted 4 years ago

“So disappointing,”

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Posted 4 years ago

“My husband & I are both pensioners...my husband is 77 yes of age..I am 67...husband has numerous health problems one of which has just been diognosed life threatening...we applied for Warm Home Discount but I received letter this morning as stating we have been declined...they also state that we could get the WHD later in the year if we remain with Utilities...have tried to get in touch for hours but no contact at all...I realize that not everyone can be awarded this discount but I just wanted to know the criteria was to be eligible for it. ....Customer Service is a joke!!!!”

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Posted 4 years ago

“What an awful company..... terrible customer service....... worst experience of my life..... many sleepless nights...... Do not use DO NOT BE TEMPTED”

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Posted 4 years ago

“Is the worst Electric and Gaz company in the UK................ Utilita been charging me over ten pound a week for Gaz that i don't use and double charge for electricity every day of the week.. I am going back to my British Gaz that i took for granted”

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Posted 4 years ago

“Declined my warm home discount when put in 3 months ago, i am also under mental health and sent evidence but still got declined not sure how? Joke they dont get back in touch either and want you to ask family members to be customers No thanks when you cant honour me as a customer”

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Posted 4 years ago

“I moved to Utilita in 2018, in July this year I got a letter saying they were adding £403 debt to my meter from my old supplier!! They r now taking 25% of every top up it’s a nightmare at the minute especially with me and my husband being on furlough. When I left my old supplier I was owed money worst mistake I ever made moving to Utilita the people you speak to either don’t understand a word u say or they just totally ignore what you are saying. I am still waiting for a manager to contact me from July. I will b changing supplier once they give me my money I have already paid back for debt that is not even mine! STAY CLEAR!”

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Posted 4 years ago

Utilita Energy is rated 1.1 based on 605 reviews