Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For yrs I have never been able to top up gas and it takes days for them to put if back into my account, I'm on benefits through no fault of my own I'm disabled, housebound, have a daughter at school and for the last 3 yrs they have said I don't qualify for the winter payment which is unlawful!... I'm changing suppliers now!!!”

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Posted 4 years ago

“A sales rep knocked at my door today promising all sorts of cheap energy and even 140 credit for the winter due to me being on universal credit due to corona. I told her to knock back a couple of hours later as I wanted to read some unbiased reviews and low and behold she never knocked! I wonder why. I am glad I found this page.”

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Posted 4 years ago

“Avoid if u have children ruthless company”

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Posted 4 years ago

“If u have children in house avoid company”

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Posted 4 years ago

“If u have children in house avoid company”

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Posted 4 years ago

“If i could give this company no star i would they ripped us off with there smart meter for them £200 on electric for a month and £120 gas a month when we was on edf we was paying £80 electic and gas £40 a month so you can see how the company works there being looked into by ofgem”

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Posted 4 years ago

“Avoid like the plague, I was only with them for 2 weeks after being transferred to them when Eversmart went bust. Over a year they keep sending me bills with different readings despite me giving them the opening and closing meter reads and having a £160 credit from Eversmart. Phone calls E mails they still fail to explain their workings and are hopeless!”

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Posted 4 years ago

“Absolutely appalling just moved to utilita topped up £10 ran my hot tap took £1 off meter put heating on for 10 minutes to check what happend and used £1.30.basically £10 was gone in 4 hours i have rang them 8 times to be told they couldn't hear me and ring back Monday when my app should be working which by the way at this point they said would take 48 hours!emailed and complained 5 times no response..totally scam”

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Posted 4 years ago

“Terrible customer service and unbelievably hard to get through to Customer service! Would not recommend this energy supplier whatsoever go with a different supplier. Don’t waste ya time with these fools”

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Posted 4 years ago

“Over charged and no sign of money back Lie and say case resolved when not even been called Do not use this company Thieves”

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Posted 4 years ago

“Utilita is totally absent. There is no way to speak with a human been all is done by recorded messages and I'm in an emergenzy and is impossible to reach anyone. I called 4 different number they all say the same think. A total froud. I wish I could just transfer to another company asap but I sign the agreement :(”

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Posted 4 years ago

“Repeatedly causing distress for my family. Asked for a quote and ended up taking over British Gas as our supplier without our consent or knowledge. Attempted to charge us £740 for it for service. Repeatedly refused to amend their mistake or switch us back to British Gas. Days upon days of multi-hour phone calls to reach a resolution and switch us back. Fastforward to a few weeks later British Gas states we still owe this crooked company £740 and can't supply us til its paid. We received letters stating this false bill was dealt with and no longer an issue, back to square one and they are threatening to send bailiffs over £740 service we never asked for or wanted, we simply asked for a energy quote. Customer service was entirely unhelpful, refused for hours upon hours of a phone call to be of any help of any kind, repeating their sorry and reiterating talking points instead of committing to any form of solution. I could understand this if it was a customer attempting to swindle their way into some advantagious for themselves, but this company has already admitted to a fault at this point and is knowingly attempting to press a £740 charge they already know is wrong. I'm still trying to fix this issue, this company is simply worthless and horrific.”

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Posted 4 years ago

“Absolute joke these and wouldnt recommend them as they the same as all the rest looking for "profit " as always and the customer gets a mug reward for paying it . Typical Britain.”

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Posted 4 years ago

“Terrible customer service !!! I just moved into a property with my 2 and a half year old and they leave us with no gas because i refuse to pay the previous tenant's debt or to have a smart meter installed . Will contact the energy ombudsman as these are illegal practices . So I'm with a toddler with no heating or hot water in November during the pandemic ! Staff are rude when you ring them and try to blackmail and bully you . Avoid at all cost !!!”

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Posted 4 years ago

“Terrible customer service !!! Moved into a property and they leave me with no gas during this pandemic with a 2 and a half year old . Previous tenant owed £52 and UTILITA requests that i pay tgis balance to be able to use the meter or have a smart meter put in . That debt isn't mine to pay and i don't want a smart meter so I'm left with no heating or hot water with a toddler . Will definitely be contacting the energy ombudsman as this is an illegal practice to force sell smart meters and puts me and my child in a situation where we have no heating or hot water in November !!! Beware people”

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Posted 4 years ago

“Overpriced. Somehiw we're 100's of pounds in debt with them. We never got a choice, we were just switched to them after the collapse of eversmart. They have messed up mu dirrct debit and I'm paying for it. Its bit acceptable and even more so when we're going through a pandemic and had no proper communication over what is happening. Now until I can pay this so called debt we're stuck with them.. Appalling would bit recommend”

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Posted 4 years ago

“Worse company in the world. I changed over from EDF in August to utilita thinking I was getting a better deal and my bills more than doubled over night. I was with this dreadful utility company for a month before switching again. Please people don’t join them they are the pits. If I could give no stars I would!”

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Posted 4 years ago

“Years of stress and confusion with Utilita gas supply and top ups. Gas meter replaced six times and hand display four times because of faults. Some payments onto the meter were never accounted for. Complaints not properly followed up. I was promised 'total control' but felt like I had none. I hope others don't make the mistake I made.”

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Posted 4 years ago

“I was approached in March 2020 by a door to door sales man. I was promised that this was one of the currently best and new energy provider. As I have pre payment metres I was told I could have smart metres installed. I thought that would be very convenient, however my appointment was cancelled for the installation of the metres in April. I have since been trying to get another appointment to be told that there is non available in my area. To add to this issue, on 3 single occasions I have topped up my electricity to be robbed. 3 times my credit has not gone on to my metre, despite paypoint confirming that the transaction was successful on their part. Another lie I was told was that when I needed to contact them it would NOT be an over seas call centre...... Avoid this company they are nothing but lying thief’s!!! Gladly swapped to another supplier”

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Posted 4 years ago

“Terrible. Customer service is appalling. Complaints are not recorded. One department seems unable to communicate with another. do not join!!!!”

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Posted 4 years ago

Utilita Energy is rated 1.1 based on 615 reviews