Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don't answer the phone. You don't deal with enquiries. You don't say thank you after paying. You don't say if your in debt or not. You don't reply online or phone. I've sent 7 emails now and NOTHING! One star was too much! You don't listen to your customers.”

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Posted 2 years ago

“We r out of gas supply due to gas meter not working utilita don't have emergency number kept on holding hours no answer during the day no reply just making money by keeping customers on hold ofgem should get involved”

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Posted 2 years ago

“Oh dear, there has been another 200 negative reviews since I put my angry comments on months ago. Fake reviews - "five stars, marvellous" - will be banned shortly - that's good news.”

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Posted 2 years ago

“Worst service ever. No alternatives when their page is down and it's down very often. Cannot make payments properly or, when payment go through, I lose my money and get no top-ups. This is a shameful company.”

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Posted 2 years ago

“Been waiting a year for a smart meter🤬still nothing the latest is they have ran out,Impossible to change right now due to all companies waiting for the Energy change so im stuck WHAT A CON DON'T MIND TAKING THE MONEY THOUGH.”

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Posted 2 years ago

“Steer well clear of these charlatans. I paid £40 that never went on my meter. Despite acknowledging this they fobbed me off, hung up on me and told me I'd been refunded? Thankfully I'm on pay as you go so I've arranged to switch relatively easy. The £40 I'll never get back really sticks in my throat however. That's a lot of money to me.”

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Posted 2 years ago

“Awful service, constantly adding charges for stuff we didn't do or a never ending outstanding bill we clearly paid off multiple times and yet no answers from anyone, our machine is terrible and no one will allow a company change”

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Posted 2 years ago

“Been trying to get through since 8:15 this morning and I'm either getting passed from one department to another and getting cut off or getting cut off before i get anywhere. Time to sort out your phonelines and hire more customer service operators.”

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Posted 2 years ago

“Last night I checked my balance and looked to see my usage at the time, nothing was switched on and the smart meter was showing that I was using full energy when everything was switched on so I switched everything of by the plugs and I mean every plug in the house and the meter was showing full usage again it kept doing this for about an hour this was about 2.30am What’s to say utilita is doing this to every household to make more money. I would advise every customer to check their usage of a night just in case this is happening to them. It used 8p when everything was switched off. How can this be really not happy. I’ve checked this morning with all plugs switched on and hardly using any electric today.”

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Posted 2 years ago

“Unhelpful”

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Posted 2 years ago

“spent 55 minutes yesterday on hold then got cut off, 23 minutes toady and gave up, being threatened with legal action because my monthly payments are going into their business use account and not domestic, at my whits end with listening to the same 10 seconds of music for 55 minutes, massive impact on anyones mental health listening to them spout on that they have an award winning app.”

Utilita Energy 1 star review on 9th April 2022

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Posted 2 years ago

“Inherited Utilita Energy as supplier, on purchase of flat at beginning of December 2021. To date no account set up; still demands for a year plus period when I was not the owner. Gas meter is water damaged and unreadable. Operative attended, but was more concerned about a colleague having ‘clocked off’ with no other job allocated; whilst he had another two! Said could not change meter as did not have required fitting. Property only about 10 years old. Parked up after wasting my time. Remained parked up for an hour plus; as clear he was going to take his time to get to next job! Despite many, many phone calls, 4 emails and letter sent by recorded delivery, still gas meter not sorted, still receiving demands for payment for period that did not own property. Have sent in (email and post,) letters from solicitor re property purchase. Still no account set up. Terrible, terrible customer service.”

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Posted 2 years ago

“They are taking money from my credit at the rate of twice the usage, example electric used yesterday £2.25 money taken in excess of £5 i have emailed them to ask why? this is happening, no reply as yet, i tried to join the forum to ask if anybody else was experiencing these same issues, request denied by utilita apparently i did not fit the criteria, i have only been a customer for 10+years so whats that all about, i wonder why?that could be to many awkward questions maybe i guess, , this financial discrepency is not a one off i have for months been screen shotting my home page and usage, the financial discrepencies might only be small but boy do they soon mount up.”

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Posted 2 years ago

“The worse company ever Horrible customer service I wonder how they are still surviving”

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Posted 2 years ago

“me name kamal eshmak Customer reference number 3854050192 blue card lost today 5/4/2020 thank you”

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Posted 2 years ago

“Utilita are the worst company on earth. I topped up my electric with £242 in a few days. none of the money went on to the meter. I tried calling these people 28hrs couldn’t get through. Customer service kept putting the phone down on me. When I got through I was told I owe the meter £84.97 which went onto my meter. I asked customer service where’s the rest of my £158 gone. I was told I won’t be getting it back. And that there was nothing she could do. So I’m left with no money to fed my children or get to work. They’ve stolen my money, and left me hardship. I have proof on bank statements of the money I’ve spent. I’m taking this further I want my damn money back.”

Utilita Energy 1 star review on 5th April 2022

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Posted 2 years ago

“Absolutely awful service All day we have been on hold to get in touch with them on the phone. No answer !! Our gas has gone off and all my children are unwell I just can’t believe how bad their service is. They have promised us a smart meter months ago as still no sign of that”

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Posted 2 years ago

“Everyone who says this is a good company are all bots because even Stevie Wonder can see this company is incompetent.”

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Posted 2 years ago

“Absolutely disgusting service and takes them 2 hours to answer the phone absolutely shocking. We will be leaving this company soon. I don’t know how they’re up and running with a service so sh*t”

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Posted 2 years ago

“From the very beginning, I've had nothing but trouble topping up. Mistake after mistake. Customer service is a pile of steaming turd. I've been charged £25 for a Power Up I've never received or even requested. I topped up £25 which was unsuccessful on the app, which took 2 months of phonecalls, emails and livechat to get back. I'm currently sat here with no electricity supply, and the customer service and all other ways of contact is down. The stress this has caused me is unreal. I would definitely recommend steering clear of this cowboy company. I will be switching as soon as I can.”

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Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews