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Utilita Energy Reviews

1.1 Rating 630 Reviews
3 %
of reviewers recommend Utilita Energy
1.1
Based on 630 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Utilita Energy.
How quickly does Utilita Energy resolve customer queries?
(1 week ago)
Greater than 59% of reviewers feedback is Utilita Energy takes over a week to resolve customer queries.
(1 week ago)
C-
59.26%
Industry Average
The worst utility company I have ever dealt with. Live chat is completely pointless, they just give you a phone number that you call, wait on hold for an hour, and then they cut you off. Never respond to emails. They rejected a requested supplier switch a number of times but couldn't provide me with a reason so we're stuck with them. Spectacularly bad customer service. I would strongly recommend you go with someone else.
- Anonymous
They even added £10 service charge to the existing payment.
- Anonymous
If you looking for a energy supplier don't choose utilita they're absolutely rubbish the service its very poor if you call they live you waiting for an hour or more then you book an appointment and then they cancel the appointment 2,3,4 times it's ridiculous I've been waiting since last year for someone fixing my smart meter display this is unacceptable
- Maria